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Thread: Panerai Introduce Extended Warranty...

  1. #1
    Grand Master jwg663's Avatar
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    Panerai Introduce Extended Warranty...

    ...for watches purchased new within the last two years.

    https://www.panerai.com/en/service/c...pam-guard.html
    ______

    ​Jim.

  2. #2
    Master
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    everyone is copying IWC.

  3. #3
    Grand Master jwg663's Avatar
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    Richemont rolling it out...
    ______

    ​Jim.

  4. #4
    Grand Master
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    that is going to cost them a LOT in man hours :D

  5. #5
    Grand Master Der Amf's Avatar
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    Quote Originally Posted by bwest76 View Post
    everyone is copying IWC.
    Like accusing your left eye of copying your right

  6. #6
    Grand Master learningtofly's Avatar
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    Anyone would think that sending a Panerai back to Richemont for servicing is a good thing

  7. #7
    I think its great ,so forgive me , is it 6 on top of the 2 = 8 ??

  8. #8
    Quote Originally Posted by learningtofly View Post
    Anyone would think that sending a Panerai back to Richemont for servicing is a good thing
    My 190 is still languishing in need of a service because of this thought

  9. #9
    Quote Originally Posted by peter2704 View Post
    I think its great ,so forgive me , is it 6 on top of the 2 = 8 ??
    I doubt it. I read it as up to 6 year warranty.- However, looks like I'm wrong as the .com site states:

    EXTEND YOUR WARRANTY UP TO 8 YEARS

    REGISTER TO PAM.GUARD AND EXTEND YOUR INTERNATIONAL LIMITED WARRANTY
    It's just a matter of time...

  10. #10
    Quote Originally Posted by Omegamanic View Post
    I doubt it. I read it as up to 6 year warranty.- However, looks like I'm wrong as the .com site states:

    EXTEND YOUR WARRANTY UP TO 8 YEARS

    REGISTER TO PAM.GUARD AND EXTEND YOUR INTERNATIONAL LIMITED WARRANTY
    IIRC, for IWC - if you now buy a new watch, you get a 10 year warranty. So the extension gives you 10 years from when you purchased the watch.

  11. #11
    Just landed my 753 so nice to know next 8yrs covered,also helps with resale ,new owner gets cover too
    Last edited by peter2704; 26th November 2019 at 17:16.

  12. #12
    Journeyman
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    Only for purchases from authorised AD’s within the last two years.

    Putting pressure on grey dealers? Although these must be getting their stock ultimately from Panerai...

  13. #13
    Master
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    Quote Originally Posted by crazyp View Post
    IIRC, for IWC - if you now buy a new watch, you get a 10 year warranty. So the extension gives you 10 years from when you purchased the watch.
    From the wording I have read I think it’s extended to 8 years, not extended by 8 years.

  14. #14
    yep thats how i see it ,max 8 just extended by 6

  15. #15
    Quote Originally Posted by gbn13 View Post
    From the wording I have read I think it’s extended to 8 years, not extended by 8 years.
    Having gone through the wording and site, I believe you are correct


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  16. #16
    Craftsman saintsinner's Avatar
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    Quote Originally Posted by crazyp View Post
    My 190 is still languishing in need of a service because of this thought
    My 190 went back to Panerai for a service and came back before the allotted time, like new. Wasn't cheap compared to the ETA movements though.

  17. #17
    Journeyman
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    I wonder what will have a bigger effect on Panerai sales - the extended warranty or the outstanding pics on the “Not your average safe queen” thread!


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  18. #18
    Journeyman
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    PS really pleased to see Panerai offer this warranty as I do think it will help get some extra interest, particularly in helping tempt back people who may have been previously put off by the rumbles of sub-optimal QC etc.


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  19. #19
    Master
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    The warranty is extended to 8 years in total. I have just registered my 720 and 721 and it shows they are under warranty until August 2016. Peace of mind.
    As to warranty work, I have twice had to send a timepiece back to Panerai, once due to water ingress and once for regulation. Each time under warranty. The service was first class, well on a par with Rolex, exceeding in the case of the regulation as they carried out a full service foc, filled in service book and printed list of all work carried out.
    Time lag was a bit long, and communication pretty much non existent, just to balance the picture a little. But overall a big positive from me.

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  20. #20
    Craftsman
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    Warranty

    Quote Originally Posted by Capcarrot View Post
    PS really pleased to see Panerai offer this warranty as I do think it will help get some extra interest, particularly in helping tempt back people who may have been previously put off by the rumbles of sub-optimal QC etc.


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    They could make the warranty for 100 years but until they get on top of the service department, which has been widely criticised and ensures that every watch that is serviced by them gets back to the owner without fault, then this increase in warranty is nothing more than a marketing gimmick.

  21. #21
    Craftsman
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    Sounds good to me, extra 6 years warranty for nothing, what's not to like? I'm sure for every horror story there's plenty of people who were happy with the service, it's only the horror stories that get spread over the internet.

    I'll be registering my 692 once I can find the box/card.

    Had my 312 serviced by Wempe in Bond Street (where I bought it) couple of years ago, never had any problems but not sure if they actually sent it back to Panerai/Richemont or carried out in house. They did give me extra year warranty though over standard and it looked brand new and has been faultless.

    When one of my PAMS need a service I'll happily take into the London Boutique and give it a try.

  22. #22
    Craftsman
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    Does anyone know when Panerai introduced warranty cards? I bought my 692 in December 2018 but I did not get a card, just the warranty booklet which has the serial number etc and signed by the AD. Same for my 312 and 580 but they were purchased 8 years and 4 years ago respectively.

  23. #23
    Journeyman
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    I think the warranty card started only in 2019,last time I bought a brand new pam was in 2013,after that most of the times I just buy pre owned pieces

  24. #24
    Master endo's Avatar
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    Just extended my 913’s warranty till 2026, nice

    Plus i can look at my Pams in a virtual collection now :)

    I wonder at what point Richmont will combine JLC/Panerai etc databases.

  25. #25
    Master
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    Quote Originally Posted by PAM580 View Post
    Sounds good to me, extra 6 years warranty for nothing, what's not to like? I'm sure for every horror story there's plenty of people who were happy with the service, it's only the horror stories that get spread over the internet.

    I'll be registering my 692 once I can find the box/card.

    Had my 312 serviced by Wempe in Bond Street (where I bought it) couple of years ago, never had any problems but not sure if they actually sent it back to Panerai/Richemont or carried out in house. They did give me extra year warranty though over standard and it looked brand new and has been faultless.

    When one of my PAMS need a service I'll happily take into the London Boutique and give it a try.
    You can register the watch using the serial number only.

  26. #26
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    Thanks for the heads-up on this; two out of four eligible and extended. Two just registered on the database.

    I have never seen a warranty card and bought two in 2018.

  27. #27
    Master
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    I also registered my older tackle on the database. Suppose it is another tool to check authenticity, if the database didn't recognise the watch from the serial number it might be an indication that it is a fake.

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  28. #28
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    Absolutely

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  29. #29
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    And a corroborable record of ownership...

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    Last edited by Pupp; 30th November 2019 at 09:47.

  30. #30
    Apprentice
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    Extended warranties are something that is becoming more widespread. I recently bought a Rolex DJ41 from Mappin & Webb and it came with a 10yr warranty, 5 from Rolex and 5 from M&W.

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