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Thread: Macbook Pro 2015 - black screen problem

  1. #1
    Master jukeboxs's Avatar
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    Macbook Pro 2015 - black screen problem

    Hi folks -

    My screen started flashing last night and is now black - it will flash briefly when I boot up and go black again. The display is fine through my TV, so I'm assuming it's a connector issue. I bought it new from John Lewis 3-4 years ago. Two questions:
    1. Does this sound like an internal connector issue?
    2. I'm hoping Apple / John Lewis would repair for free under the Sales of Goods Act (e.g. being fit for purpose). Does anyone have any experience of this?

    I have been careful with it (e.g. I don't carry it by the lid).

    Apple did repair the screen a year ago under warranty (the known screen surface wear issue).

    Thank you kindly.

    Andrew

  2. #2
    Grand Master dkpw's Avatar
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    Quote Originally Posted by jukeboxs View Post
    Hi folks -

    My screen started flashing last night and is now black - it will flash briefly when I boot up and go black again. The display is fine through my TV, so I'm assuming it's a connector issue. I bought it new from John Lewis 3-4 years ago. Two questions:
    1. Does this sound like an internal connector issue?
    2. I'm hoping Apple / John Lewis would repair for free under the Sales of Goods Act (e.g. being fit for purpose). Does anyone have any experience of this?

    I have been careful with it (e.g. I don't carry it by the lid).

    Apple did repair the screen a year ago under warranty (the known screen surface wear issue).

    Thank you kindly.

    Andrew

    1. Yes

    2. Best of luck.

  3. #3
    Master
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    I think Sale of Goods will be a press on a 4 year old machine.

    If the screen replacement was less than 12 months ago, that might be a way round it though.

  4. #4
    Grand Master sundial's Avatar
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    https://www.macupgrades.co.uk/store/...RoCYTMQAvD_BwE

    ... quotes available online to remedy screen problems ... enter SN and click on monitor / screen section

    dunk
    "Well they would say that ... wouldn't they!"

  5. #5
    Master jukeboxs's Avatar
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    Thanks chaps. I've booked it in with Apple Edinburgh for next week, will see what they say. For info, the free screen replacement was in March 2019 (came with a 90-day warranty). I'm hopefully they'll be favourable given the age.

    Dunk, thanks for link - will keep that in case not good news.

    P.S. It turns out I actually bought machine in Dec 2016, so less than 3 years old. I'm a bit more hopeful it will be fixed gratis.
    Last edited by jukeboxs; 30th October 2019 at 20:59.

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