I post out and receive a fair few watches, thought I’d share a few points with y’all.......OK, it’s my mid- day regular rant
RMSD is an excellent service, apart from 2 minor issues with delayed delivery over several years I’ve never had a problem. However, I marvel at how some packages ever reach me, some people have a strange concept of ‘ clearly addressed’, ranging from a nice printed label, or a neatly written special delivery envelope, to a scruffy padded envelope with a scrawled spidery handwriting........I’ve had everything between these extremes.
What really puzzles me is how folks forget to put their return address clearly on the package! This is the safeguard, the backstop, the catch- all that ensures their watch isn’t lost. What if they’ve got my address wrong, or they post something whilst I’m on a fortnight holiday? The sender’s address is vital yet I get stuff sent without it. Often there’s postcode and number that’s barely legible, it’s almost as if people are reluctant to put their name and address clearly on the package.
What’s prompted me to post is what I see as a marked deterioration in standards and professionalism at the sub post offices. My local one changed hands a couple if years back, the previous guy was very good, but the folks who have it now haven't got a clue, they don’t know how to process Special Delivery mail. The problem arises when requesting insurance above £500, 2 different staff members have got this wrong and each time been less than receptive to my efforts to correct them. Perhaps the computer screens are misleading, there’s a point where they should input the value if above £500 but somehow they miss it. As the service is advertised as providing up to £2500 cover they assume this to be the default, they don’t realise an extra charge is required. The receipt states the value of insurance if above £500, so it’s clear to see when they’ve processed it wrongly. It shouldn’t need customers to tell them this, it’s clearly a training issue, but I’ve had problems with 2 staff at one office and 1 person at another ( although we managed to talk that one through, the young lady accepted what I pointed out and thanked me!).
Another problem with the second one I use is the bloody music! It now has Radio 1 blaring out at a level that makes conversation a strain. I don’t expect to carry out transactions when I’m straining to hear what’s been said.....or maybe I’m just getting old!
I’m a big fan of Royal Mail, our local posties are v. friendly and helpful, the local sorting office people are pleasant too, but the sub post offices seem to be going down the pan. I need to be 100% confident when posting stuff out and the folks at both local subs don’t fill me with that confidence.
Rant over!