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Thread: Steering wheel off centre

  1. #1

    Steering wheel off centre

    Had 2 new front tyres fitted to my van yesterday at Kwik fit, (bit of a shambles)
    When driving home I now notice if I hold my steering wheel dead centre I go to the left. Feel really strange
    Gonna take it back because it wasn’t like this before. What can cause this ? Want to go back armed with a little knowledge
    Andy

  2. #2
    Master reggie747's Avatar
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    Google is your friend (or Dave O'Sullivan)

  3. #3
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    Quote Originally Posted by lenlec View Post
    What can cause this ?
    Incompetence.

  4. #4
    Master
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    First thing I would do is check all the wheel nuts are in place.

  5. #5
    Master
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    Did they do the tracking?
    If so, get them (or better still a proper garage) to check it again.

  6. #6
    Grand Master Andyg's Avatar
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    1) Check they have fitted to tires the right way round. Look at the rotational arrow on the side wall.

    2) check the Pressures

    3) check the wheel is seated correctly.

    4) take to a competent garage to get tracking checked.

    Whoever does not know how to hit the nail on the head should be asked not to hit it at all.
    Friedrich Nietzsche


  7. #7
    Master
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    “Tread steer” can cause this and is usually cured by switching the front wheels over (if they aren’t directional tyres) and not going to KwikFit.


    Sent from my calculator using a lawnmower.

  8. #8
    Only went to Kwik fit because they were offering a hotel break with two
    Good year tyres purchased

  9. #9
    Grand Master
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    Tread steer effects would cause the car to pull to one side and the steering wheel to need holding to keep the car running straight. The OP claims that the steering wheel is now slightly off- centre with the car running in a straight line, which isn’t the same.

    To me, that sounds like the tracking has been adjusted. If the old tyres were worn unevenly Kwik Fit may have carried out a tracking check and adjustment, but I’d expect the customer to be advised and charged.

    I would definitely take it back and ask what was done.
    Last edited by walkerwek1958; 25th September 2019 at 08:55.

  10. #10
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    Quote Originally Posted by lenlec View Post
    Only went to Kwik fit because they were offering a hotel break with two
    Good year tyres purchased
    https://uk.trustpilot.com/review/kwikfit.co.uk

  11. #11
    Quote Originally Posted by Dave O'Sullivan View Post
    Did they do the tracking?
    If so, get them (or better still a proper garage) to check it again.
    They said it was within the limits so didn’t need doing

  12. #12
    Grand Master Rod's Avatar
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    I had similar once along with a noise I thought was wheel bearings. Turned out to be the tyre distorted

  13. #13
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by lenlec View Post
    They said it was within the limits so didn’t need doing
    Did they use the alignment equipment to arrive at this view?
    When you look long into an abyss, the abyss looks long into you.........

  14. #14
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    Quote Originally Posted by lenlec View Post
    Only went to Kwik fit because they were offering a hotel break with two
    Good year tyres purchased
    Was it with Thomas Cook..?

  15. #15
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    Quote Originally Posted by FazerBoy View Post
    Was it with Thomas Cook..?
    Ouch...!!!

  16. #16
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    Quote Originally Posted by lenlec View Post
    They said it was within the limits so didn’t need doing
    Tyre pressures then.

    Or they've jacked it in the wrong place and bent something...
    Last edited by Dave O'Sullivan; 25th September 2019 at 10:28.

  17. #17
    Grand Master oldoakknives's Avatar
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    Quote Originally Posted by Dave O'Sullivan View Post
    Tyre pressures then.

    Or they've jacked it in the wrong place and bent something...
    Quite likely given it didn't do it before.
    Started out with nothing. Still have most of it left.

  18. #18
    Quote Originally Posted by oldoakknives View Post
    Quite likely given it didn't do it before.
    What pressure should be in the tyres on a Vw transporter

  19. #19
    Quote Originally Posted by Chris_in_the_UK View Post
    Did they use the alignment equipment to arrive at this view?
    https://postimg.cc/VdNys3jc

  20. #20
    Grand Master oldoakknives's Avatar
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    Quote Originally Posted by lenlec View Post
    What pressure should be in the tyres on a Vw transporter
    Sorry I really have no idea, does it not say in the handbook? It normally does.
    Started out with nothing. Still have most of it left.

  21. #21
    Quote Originally Posted by Dave O'Sullivan View Post
    Tyre pressures then.

    Or they've jacked it in the wrong place and bent something...
    https://postimg.cc/ZCFM3ZhQ

    - - - Updated - - -

    https://postimg.cc/ZCFM3ZhQ

  22. #22

  23. #23
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    Quote Originally Posted by lenlec View Post
    What pressure should be in the tyres on a Vw transporter
    Normally a sticker inside the door frame. Do check the specific tyre size though as there may be a table showing different pressures for different size tyres (and loads).

  24. #24
    Grand Master JasonM's Avatar
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    Quote Originally Posted by lenlec View Post
    What pressure should be in the tyres on a Vw transporter
    In best Monty Python voice, laden or unladen?
    Cheers..
    Jase

  25. #25
    Grand Master hogthrob's Avatar
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    As the saying goes, you can't get shitter than a KwikFit fitter.

  26. #26
    Grand Master Andyg's Avatar
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    Quote Originally Posted by lenlec View Post
    What pressure should be in the tyres on a Vw transporter

    Check insider the fuel filler flap. That's where my son's Skoda pressures were found.

    Whoever does not know how to hit the nail on the head should be asked not to hit it at all.
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  27. #27
    Grand Master sundial's Avatar
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    Wheels balanced incorrectly / incorrect balance weights fitted

    dunk
    "Well they would say that ... wouldn't they!"

  28. #28
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    Quote Originally Posted by sundial View Post
    Wheels balanced incorrectly / incorrect balance weights fitted
    That would not cause the symptoms described by the OP. Wheel balance problems always manifest themselves as vibration, getting worse at particular speeds.

    Best take it to someone that does proper 4 wheel tracking.

  29. #29
    Quote Originally Posted by broxie View Post
    That would not cause the symptoms described by the OP. Wheel balance problems always manifest themselves as vibration, getting worse at particular speeds.

    Best take it to someone that does proper 4 wheel tracking.
    The only symptom is the steering wheel not being centred.

    Assuming that tracking is okay can this be cured by simply removing steering wheel and replacing it pointing straight ahead?

  30. #30
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    Quote Originally Posted by Kingstepper View Post
    The only symptom is the steering wheel not being centred.

    Assuming that tracking is okay can this be cured by simply removing steering wheel and replacing it pointing straight ahead?
    Agreed, but it shouldn't be necessary following a simple tyre swap. I`d be asking some serious questions at Kwik Fit, like how they supported the vehicle and where it was jacked. If the track rod ends haven`t been loosened to correct tracking/alignment it raises the concern that a suspension/steering component has been slightly bent. A check of front wheel alignment needs to be carried out and I`d be asking Kwit Fit to do this whilst I was there to see it. It's not hard to interpret what's going on, it's simple geometry and they should be willing to explain this.

    If the steering wheel problem has happened immediately after having the tyres swapped it's got to be caused by something they've done. I had a similar problem years ago, but that was caused by the car hitting a deep pothole around a manhole cover on an unmade road, that was my own fault and it was obvious when it happened.
    Last edited by walkerwek1958; 26th September 2019 at 13:46.

  31. #31
    Maybe they did tracking whilst steering wheel wasn't straight ahead?

  32. #32
    Grand Master oldoakknives's Avatar
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    Quote Originally Posted by Kingstepper View Post
    The only symptom is the steering wheel not being centred.

    Assuming that tracking is okay can this be cured by simply removing steering wheel and replacing it pointing straight ahead?
    If the wheel is on a spline, which is likely, then yes that would be true. But it doesn't alter the fact that changing tyres should not affect steering wheel alignment. Having checked and corrected wheel alignment on many cars in my younger days, for the wheel to suddenly change must have a cause. I would take it to a different alignment centre. Worth asking local garages which specialist they use or if they can check it.
    My money would be on them bending a tie rod when jacking up the car.
    Started out with nothing. Still have most of it left.

  33. #33
    Master reggie747's Avatar
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    Take it back to VW and they'll tell you what the problem is.

  34. #34
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    About 50psi will be ok. It won't be wrong pressures that cause it, it'll be uneven ones (lower on one side).

    With regards to taking the wheel off to re-centre it: bad idea. A) it's not a five minute job and B) it'll leave the geometry all wrong.

  35. #35
    Get it to a decent garage with a Hunter 4 wheel alignment unit and someone who knows how to use it properly. They should ensure that your wheel alignment is bang on.

  36. #36
    Quote Originally Posted by lenlec View Post
    They said it was within the limits so didn’t need doing
    Are you still in Warrickshire? If so PM me - get it sorted properly.

    Look at my post history and read the thread where I posted about geometry. Needless to say a car can be 'within green limits' and very far from correct, producing what you see.

    If you can get to Leamington then I can point you in the right direction.

    Sent from my SM-G973F using Tapatalk

  37. #37
    Grand Master oldoakknives's Avatar
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    Quote Originally Posted by Dave O'Sullivan View Post
    About 50psi will be ok. It won't be wrong pressures that cause it, it'll be uneven ones (lower on one side).

    With regards to taking the wheel off to re-centre it: bad idea. A) it's not a five minute job and B) it'll leave the geometry all wrong.
    You're probably right about it not being a five minute job, especially with all the airbag stuff these days. But surely it won't alter the geometry, if as they say it's correct (which I doubt)? If it's right it will stay right and if it's wrong it will stay wrong. Moving the wheel around on the splines would have no effect on the geometry itself.
    Started out with nothing. Still have most of it left.

  38. #38
    Quote Originally Posted by oldoakknives View Post
    You're probably right about it not being a five minute job, especially with all the airbag stuff these days. But surely it won't alter the geometry, if as they say it's correct (which I doubt)? If it's right it will stay right and if it's wrong it will stay wrong. Moving the wheel around on the splines would have no effect on the geometry itself.
    Unfortunately you will find the splines keyed to keep the wheel on centre when the rack is centred.

    This is likely a thrust angle issue. PM inbound.

    Sent from my SM-G973F using Tapatalk

  39. #39
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    Quote Originally Posted by oldoakknives View Post
    You're probably right about it not being a five minute job, especially with all the airbag stuff these days. But surely it won't alter the geometry, if as they say it's correct (which I doubt)? If it's right it will stay right and if it's wrong it will stay wrong. Moving the wheel around on the splines would have no effect on the geometry itself.
    It won't alter geometry.
    But if it is wrong, then moving the wheel won't solve it. Along with toe in / out, you've got castor angles to contend with. Not really aimed at the OP's van, just a general comment.

  40. #40
    I don't know what's exposed under there but could they have got the jack in the wrong place and bent something? Even if it went up, ooops, then down again the damage might have been done?

  41. #41
    Master Christian's Avatar
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    I had this exact thing happen years ago after having a wheel change/tracking on a car. I assumed it was normal and a result of the tracking. Never knew it was caused by incompetent mechanics. Really interested to know the cause/outcome of this.

  42. #42
    Grand Master oldoakknives's Avatar
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    Quote Originally Posted by Dave O'Sullivan View Post
    It won't alter geometry.
    But if it is wrong, then moving the wheel won't solve it. Along with toe in / out, you've got castor angles to contend with. Not really aimed at the OP's van, just a general comment.
    Oh ok, agree with that. I know some garages used to just move the wheel round, in the good old, bad old days!!
    Started out with nothing. Still have most of it left.

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