Has anyone had any experience of TWR watch repairs? www.twrwatchrepairs.co.uk My Sinn is overdue for a service.
Last edited by morgan; 11th September 2019 at 19:51.
They (Sinn) say it’s up to 120 days at the moment, my UX needs a once over, so I had to buy a U2 to keep me going while it’s away.
I'd ask Neil at Chronomaster to arrange the servicing.
As an authorised dealer, he can order any parts from Sinn but also get the watch serviced in the UK. The best of both worlds. My experience of Chronomaster servicing my watch was very positive indeed.
Worth the wait in my opinion. Why risk it.
Thanks to everyone for replying. I guess someone has to dip there toe into the water to find out, guess that's me then. I'll report back as we go along.
But not all Sinn have to go back to them.Yes as I said some do........but those that don't can be sorted by an independant.
Ive never sent a watch to its maker,always used an independant watch repairer.
Id rather save than loose my money,that's what a true Yorkshireman does.
Last edited by P9CLY; 16th September 2019 at 14:27.
My 103 Ti AR took 2 months and it came back in a nice Sinn carry case. I always use Sinn in Germany now. A bit slow (and pricey) but confident it'll be done well.
I did once cheap out and sent the Sinn to an independent and the chrono hand fell after a day! I guess paying £70 for a full service on a 7750 you should expect something to happen!
By the way they now come back with a little clear bag with all the parts they replaced. A bit like Omega do.
I sent my UX back to Frankfurt via TWR about 6 weeks ago, expecting it to take about 12 weeks, and got a call yesterday saying it had arrived back with TWR yesterday. I found TWR extremely easy and pleasant to deal with. They told me the UX is just about the only Sinn they can’t service themselves.
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I sent my UX back to Frankfurt via TWR about 6 weeks ago, expecting it to take about 12 weeks, and got a call yesterday saying it had arrived back with TWR yesterday. I found TWR extremely easy and pleasant to deal with. They told me the UX is just about the only Sinn they can’t service themselves.
Just had an email from Sinn listing TWR as their Partner for repair and guarantee services
Andy
Wanted - Damasko DC57
I took my Sinn Fliegerchronograph to them on 6th Jan for service. It cost £345 and I received it back through the post last week. They had an itemised document detailing the work done and a little bag containing some parts that were replaced. It was sent back in a nice black Sinn watch case.
I would say that the customer service was really good and the work was done in a timely manner. The service comes with a 2 year guarantee. I have absolutely no complaints.
Sent from my SHT-W09 using Tapatalk
My U1 had a warranty issue (bubble) - I was struggling to get a response from Sinn. I spoke to TWR and whilst they don't repair or service the U1 they contacted Sinn for me to find out why I didn’t get a reply - they called me back and gave me a contact. Within 24 hours or so I had a number of emails, an apology from Sinn and a postage label sent which initially they said the free warranty postage wasn’t available outside of Germany.
I thought their customer service was excellent and they had nothing to gain from me directly.
So TWR lubricated the crown & regassed my EZM1 quickly. Comms & service very good & best of all - no cost to me as it had been serviced by Sinn only just over 2 years ago. I'm not sure whether they cleared this with Sinn or not, so whether there was any "negotiation" involved I don't know, they just handled it for me.
Very impressed.
Andy
Wanted - Damasko DC57
TWR not too far from STS BTW.