I’d been thinking of cutting down my collection for some time and getting a Sub so I started making the calls at the beginning of the year to get on lists.
First call was to the AD where I bought a 14060 from some years back and I got a snotty young guy who was probably fed up getting calls about Rolex sports but decided to give me a bit of attitude and was very condescending to say the least.
So I thought “you’re not getting my business” made calls to other dealers and used the first AD’s web site to provide some feedback on my experience.
A week later I got a call from the manager who apologised and offered me the next one in. Eight months later, still no call so phoned up only for the manager to admit he’d given the next one in to someone else!
Bad story turned good and got the call today to collect a nice new Sub ND, with the AD almost forgetting to keep the warranty card.
If I hadn’t sent that feedback I’d probably still be waiting.