Apologies if it’s a common knowledge or have been posted before. Just got an email from them re upcoming refurbishment, so FYI:

As of Monday 2nd September 2019, please note that our Reception will be closed for a period of nine months, owing to a major refurbishment. During this time, collection from our St James’s Square premises will not be possible, however a secure delivery service will be available upon request. Our Service Department will remain open as normal and contactable on xxxx.