At 6 years old I would accept a service cost, as it’s due, and the crown is often replaced at service, mine was.
I would take issue with the dial foot failure unless there was very clear evidence of drop damage. I think my approach to the RSC service manager would be:
Service and crown ok
The dial foot should not have failed, so I would request a goodwill approach to the dial, and the hands.
If they won’t respond to a reasoned approach then you are unfortunately a hostage to it.
I’m sorry to hear this
Dave
Sent from my iPhone using Tapatalk