At 6 years old I would accept a service cost, as it’s due, and the crown is often replaced at service, mine was.

I would take issue with the dial foot failure unless there was very clear evidence of drop damage. I think my approach to the RSC service manager would be:

Service and crown ok
The dial foot should not have failed, so I would request a goodwill approach to the dial, and the hands.

If they won’t respond to a reasoned approach then you are unfortunately a hostage to it.

I’m sorry to hear this

Dave


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