SubC dail/face has turned/moved...
I have an electric scooter (more fun that it sounds).
I’ve rode to town this evening, going over a couple of kerbs and a bit of grass, and the face on my subc has ‘turned’. The 12 is now at the 10!!! So it’s all lopsided (6 at 4 etc). The hands are fine, and still show the correct time, so it’s just the dial/face which has turned. Has anyone seen the like of this before??
I’d add a photo but I’m on my iPhone and have no idea where to even begin.
Ive had something similar explained to me when I had sold an Omega - I believe some rough handling in the post dislodged a dial foot, and the dial moved.
It's just a matter of time...
I’m just shocked as I’d imagine they’re made to withstand a bit more than what I’ve done! I’m going to call Rolex tomorrow, but I imagine they will tell me just to get it serviced and have zero sympathy... The 12 is now at 9, which is quite symmetrical, it’s just the vertical writing that’s a little off putting!
You must be a Deliveroo riderOriginally Posted by Spk
Yes, I know this is off-topic but you have almost certainly committed a criminal offence. Electric scooters are normally prohibited from both the road and pavement in the UK.
The police view here (which applies even though you're not a child!): Can my child use their electric scooter/bike, quad, go-ped, mini-moto, hoverboard or Segway on the road or pavement?
Thanks for that Mark... Anyway, my £300 scooter will cost me a £550 service. I’d have been better off with taxis. Also agree that you’d imagine they’re made to withstand a lot more!
I've just spoken to Rolex. They won't offer any form of 'goodwill' regarding fixing it (as expected), as it's out of warranty, and the watchmaker she spoke to said it will likely cost £550 for the service and c.£400 for a new dial... I can't afford the best part of £1k at the moment as I'm in the process of moving house.
I thought these watches were built to last and withstand daily life... Before I had the Sub I wore a Seamaster doing everything (skiing, swimming, jogging, cycling, etc) and never had an issue.
SPK, how old is the watch?
It's 2013, so would have only had the two year warranty at the time.
Ouch! Very disappointing.
To be fair, this sort of failure seems pretty rare. Not just on Rolexes but on any watch, in my experience. Sometimes, however, I suppose dial feet do fail. I can't understand why it happens to some watches and not others, but it does seem to happen rarely.
As others have suggested, taking it to an independent repairer might well be cost effective. Whn I say "independent" here I don't mean an independent Rolex-accredited repairer since I would not be surprised if they were under pressure to do the repair as Rolex would prefer it and they'll cost a significant fraction of Rolex's price. Instead I'd suggest someone reliable who is fully independent.
If you're in London and you can get to Piccadilly Circus Tube Station, I can recommend Sean McNeill of Watches To Go. He operates out of a broom cupboard on the station concourse, he's eccentric, but he's very competent. I suspect that he'll be able to carry out a repair that will hold your dial until you can get a full service done, and will be able to do it at a sane price. (He can and does service Rolex watches too but if you want the full Rolex warm and fuzzies then of course there's no alternative to paying their rates).
Watches To Go: https://sites.google.com/site/watchestogogbbo00/home
Not that it is any consolation to you but I'm pretty sure that millions of people have worn Rolexes and never had an issue doing all these things. You've just been really, really unlucky. :-(
Last edited by markrlondon; 2nd August 2019 at 13:05.
Have you tried reversing over the same bump to see if that knocks it back around?
The two images have matching scratch marks on the larger part of the clasp. Maybe the letterbox pooper is just a shite photographer.
I hope so Matthew.
Get an indie to look at it? May not need the service and dial replacement
Worth a try with this - I find Rolex are great but always suggest the Rolls Royce of solutions, needed or not.
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Thank you, I hadn't thought of this. Could anyone who knows of a good independent Rolex specialist possibly PM me their details?
It's rather annoying that I've had many watches and have never had or seen this before - then it happens to the most expensive one! My Vostok meanwhile will probably last forever.
Seems very odd, how many dial feet are there on a Submariner? And I guess it might need a service if the feet, or bits of them have dropped into the movement - I can’t really see how Rolex can wash their hands of it, what if they open it up and the dial has been faulty since new perhaps missing feet or installed incorrectly? For it to rotate like that seems very peculiar if the watch is otherwise functioning perfectly. I’d ask if Rolex would open it up and take a look first.
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Try Bill Rice. williamricewatches.com
Rolex accredited and very experienced. Well worth a phone call if nothing else
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Hi, for those interested, here’s as photo I took of it earlier.
https://ibb.co/1r2tNTx
I’m not sure I’ve done that right though...
This should do it:-
It reminds me of those vintage driver's watches, the ones with the dial (intentionally!) at an angle.
These things happen, I guess.
I wonder if you would have had the same issue with a real Rolex ;)
It's just a matter of time...
That’s shocking 😂This should do it:-
Jesus pal, that's an awful fake. I really hope you know that.
Hope all goes well at St. James!
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Yeah... maybe it is just a bad photo but the bezel, graining on the brushed surfaces and the sharpness of the case all seem wrong. Looks fake... I may well be wrong
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Good job you were not saturation diving at the time!
Really didn’t mean to offend, not think I was being childish either though. Hopefully it is just the photo that makes it look that way. Either way, you’ll find out very soon at St James.
Genuinely would be very pleased to be told after the visit that I am a moron and it is real!
Good luck!
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My Panerai PAM 4 should be back from the shop this week. I sent it in as there was an almost imperceptible rattling/moving of the dial. Turns out both dial feet had snapped off. The dial hadn't rotated - the constant seconds 9 saw to that - but these things happen...
Part of the reason I thought it was fake was the fact the lume pip doesn't line up with the bezel correctly. However, having looked at my SDc, neither do they!
So apologies for the assumption. Hope you get it sorted.
Those are great photo's in ~dadam02~'s sales post!
You can see this in ~dadam02~'s photo's too. I'm surprised this is 'acceptable' on a Rolex; it'd bug the heck out me if that was mine!
Honestly guys. The majority of posts here are regarding this being a fake. I have absolutely no words... I’m sure it used to be friendlier here. I was simply looking for advice.
Could just be the photos but the dimensions of lume pip, dial indexes, general finish does look a bit off... Never mind the fact its extremely unusual for Rolex dials to come loose...
Do you have a maid or a nanny who may have done the old switcharoo?
Thats a bit presumptuous, it could quite easily have been the butler or head gardener.
Cheers..
Jase
Would be interested to here how the OP went on at Rolex today.
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Me too.
James,
Not casting aspersions and please accept my apology if I gave that impression, it seems soundood had two 114060 watches go through his ownership roughly a year apart, and a quick look at those photos together with your photos especially the clasp suggests that all may not be good news for the OP, I genuinely hope I'm wrong.
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
'Populism, the last refuge of a Tory scoundrel'.
The soundood advert I pasted in was the advert the OP bought from, and specifically says that it was the watch he bought from ~dadam02~ Hopefully that was the straightforward truth, and that his photography is the only thing iffy.
Totally agree.
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
'Populism, the last refuge of a Tory scoundrel'.
Please please please can we finally leave the saga of lume-pip gate and dodgy clasp crown gate now. It’s real. My photos maybe rubbish but some of the comments are frankly ridiculous. If I was concerned regarding a fellow member’s watch authenticity then I would simply ask for a better photo or send them a PM, rather than cast aspersions straight away.
Rolex have taken it in and are currently assessing it. The service was perfect, if a little overrun in there (no free seats!). If I don’t hear back today or tomorrow (safe to say I won’t today) then it’ll be fixed under a goodwill gesture I believe. Otherwise they will price the cost for me, which I can confirm if they do for other people’s awareness. The manager told me that in ten years of working with Rolex she has only seen this three times (this being the third), but they’re aware it can happen.
Thank you to the polite and kind posters, it’s much appreciated. And thank you to those who apologised if offence was caused; it’s fine and I appreciate your concern. I’ll update more when I’m in a position too.
So they havent opened it yet? OK, sounds good so far let us know what the assessment and cost will be.
That's great news, especially if they'll do it under a goodwill gesture
Thanks for the update. It will be interesting to see of they do it as a goodwill gesture (hope so!).
Phew!
I think we're all pleased for you,
You may not like it but as time has gone on for many soundood isn't exactly regarded as a 'piller of the community'.
Glad it's going to be sorted.
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
'Populism, the last refuge of a Tory scoundrel'.
Glad it got resolved.
I can get the dial feet reattached for you with a laser. It will cost around £150.00
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The only occasions on which I have heard similar damage stories with Rolex were with BIG hits....
Is that a rap artist or a porn star?
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