Hi guys, any help or advice would be much appreciated.
Currently sitting in my hotel room for the 3rd day having been sufficiently unwell through a “intestine infection” which I believe has been caused by the hotel I’m staying in. (Now confirmed as gastroenteritis). God knows how, but I never took travel insurance so have had to pay 2k dollars in hospital fees for myself and son.
Basically, flew out of Gatwick fit and healthy on Tuesday last to Dominican Republic for what was meant to be a 2 week holiday. Having arrived, all was well for 3 days, no issues. On the third evening, myself and son ate the same food but my Mrs ate differently. Me and my son woke up at 2am that night in excruciating pain which resulted in son being sick and having diarrhoea and myself having diarrhoea all night and day. Having gone to the hotel medical centre the next day they advised hospital as we were in a dreadful state. Hospital wanted to keep us in overnight as after blood and stool tests, it was confirmed we had gastroenteritis. As we had no travel insurance we didn’t want to pay the 6k dollar bill. Anyhow we took the medication and paid the 1900 dollar bill.
Now back at the hotel and having spent 3 days in the room suffering, I’m starting to get really annoyed.
Do I have a claim at all against the travel operator TUI? We haven’t left the resort since we arrived and have only eaten on site. We’ve got copies of the medical reports etc, receipts from the hospital and photo evidence of the effects of the illness. I understand I should have had insurance in place but surely the insurance company would be chasing the holiday company for the money back as it’s clear as day we contracted the infection from the resort. Also, I’ve read lots about dodgy holiday compensation claims, this is actually a genuine instance! Am I entitled to anything seeing as I’m missing my holiday and my kids are suffering? This was meant to be a dream holiday which wasn’t cheap and as the days whittle by I’m becoming very bitter!
Any help or advice would be much appreciated!