This is the hand mismatch, when the minute hand is at 12 the hour hand is moving past.
Hi all I collected a new no date sub from an AD this week and it's soooperb!
However.... I've spotted a couple of things which might be nothing, might be normal, or might be worth investigation.
1. The hour hand and minute hand need to be set a certain way to be correct. If I set the watch by winding the hands forward the hour hand is about 3 mins fast (so the watch reads 57 mins while the hour marker is bang on) but if I wind past the time then wind back, release the crown the minute hand moves forward maybe 2 mins and it's pretty much spot on.
2. The bezel has a minute amount of movement if you press on it. You can see it move to the case but naturally it's got a wafer thin gap to the case (too small for a piece of paper) but it's not touching the case unless you press it down.
So am I being an idiot, is this normal or should I take it back? I work in central London so easy to pop into Rolex St James provided they won't laugh me out of there!
Cheers,
Pete.
Last edited by pete-r; 7th July 2019 at 15:20.
This is the hand mismatch, when the minute hand is at 12 the hour hand is moving past.
You won’t be happy until you’ve popped into St James, so do that.
No, send it back. The mismatch on the hands is a shocker.
St James lot are great from my experience.
Pop in with it
I just checked mine, 2017 (and never worn) and mine all lines up perfectly. Sounds like a trip to St James is in order.
Whoever does not know how to hit the nail on the head should be asked not to hit it at all.
Friedrich Nietzsche
I don't think the bezel gap is an issue - mine has the same and has a tiny bit of sprung-play too. I agree with others regarding the hands though
Bezel is fine, spring loaded ceramic bearings.
Thanks for the advice all, do I need to go back to my AD? I did whatsapp the sales guy yesterday who said it didn't look right from the pic but going back to them is quite a trip.
It's easier for me working in Victoria to walk to St James square at lunch.
I'll call RSJ and see what they say, if it's a simple adjustment I'm hoping they can sort it within an afternoon or something.
Pop into St James Square, they're great there & will soon be able to get it sorted out.
Also while I'm in the stage of paranoia, does the dial normally have a slight dimple around the hands?
When the light reflects off the dial around the hands you can see it's slightly curved.
This is part of the Rolex buying headache for me, you can't see another to compare to.
Mine has the same indentation around the centre. Presumably from when the press the dials.
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Yes, exactly this. Some amount of ‘rocking’ vertical play is normal due to the sprung nature, and probably necessary for the bezel to move freely. The bezel shouldn’t rotate backwards once it passes a ‘click’ though.
Hands not syncing exactly at the hour mark could be misalignment - best to have it checked.
But the above bit re the slight ‘bounce’ forward a bit when the watch is wound and the hands are moved backwards for time-setting is also entirely normal - all to do with levels of backlash/play in the wheel train when the mainspring is wound enough.e
Yes, mine is exactly the same.
It's all part of the paranoia that goes with the 'Rolex experience', lists, availability, warranty cards, stickers, the correct box, can I wear it in the street, do I need a safe, can I wear it washing dishes / taking a shower, do these Tom Ford sunglasses suit me, will women find me irresistible.
Welcome to the club OP, they're pretty robust watches, drop into the shop they'll take away your anxiety and put the spring back in your step.
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
'Populism, the last refuge of a Tory scoundrel'.
Thanks all, I think it's just the hand alignment to sort then, which from what I've read is bread and butter stuff to the service centre.
Overall it's an fantastic piece and was well worth the wait.
Here's a family shot with it's grandfather, who hasn't lost the looks!
54 years between them :-)
The hand alignment issue is unworthy of what one would expect of a Rolex. They will readily fix that with no fuss.
The date change on my ye olde worlde 1655 only took place when the minute hand was on 4 minutes past the 12 O clock position. I moaned and it was returned spot on.
Rolex want their watches to be perfect in every way and they always accept a legitimate moan which yours is.
You are not only in a minority but also wrong. Although the modern 6 series may look a bit brash, from a technical point of view, they are better, more robust, have greater reserves and are generally more accurate than their predecessors. The bracelets are light years ahead.
I will, however, shoot myself in the foot by admitting that my favourite watch is my 1980 1655 Explorer11. It may be technically inferior due to its age, but it exudes much more charm. A bit like comparing a younger man with a more elderly one.
[QUOTE=Mick P;5143729
Rolex want their watches to be perfect in every way and they always accept a legitimate moan which yours is.[/QUOTE]
I think you may have led a sheltered life. Rolex have made a series of engineering mistakes over the years....practicing on their customers.
My own experience was as an early adopter of the DD40; the changeover was faulty, on all of them; in the end extra parts had to be added.
Rolex did provide decent follow-up, but don’t hero-worship them. No-one makes ‘perfect’ watches.
After reading this thread,my paranoia got the better of me!! Just had to check my Sub. All ok.
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From reading the thread and see the pictures:
1) Hands need sorting
2) Bezel sounds (and looks) ok
3) Indent on dial? Never seen it on any of mine, but don’t own a Sub ND so I’d ask RSC.
Last edited by Chalet; 7th July 2019 at 21:45.
If you google rolex dial dimple it's definitely not a one off.
https://www.rolexforums.com/showthread.php?t=275727
Last edited by pete-r; 7th July 2019 at 21:59.
Well St James now have it.
They started talking about tolerances etc, but when I showed them the hand alignment the response was "oh"...
Going to take approx 2 weeks, so I'd be lying if I said I'm not overly impressed. Assume it'll need to be adjusted then recased and water tested etc.
They were completely nice but my point to my AD is I wait X months for the watch and now it's gone another 1/2 a month with no mention of a replacement or any token gestures etc.
It’s a bit sh*t but the watch will last you a life time once perfect. Two weeks is annoying I agree.
They regulated (and hopefully pressure tested) my SD43 in under an hour. I suspect it’s a bigger job.
I think the movement will have to come out which makes it a bigger job.
Caseback off
release stem to remove crown
remove movement
remove hands
reset hands
replace movement
replace stem + crown
Caseback on
30 minutes or less, but depends on their workload and also if it has to go back through a QC process.
I'm trying not to think about it lol
Hi all, just to update, the watch was taken to St. James Monday 15th and I had the call this Monday to say it's ready but they posted it to me and I got it today.
I have to say it like it is, they have fixed the issue and it's spot on to my old and failing eyes.
Came well packed in a Rolex after sales service box inside a pouch etc etc.
Still want to have a chat with my dealer in terms of it not being the level you expect but most importantly it's back, fixed and I can't see any marks.
They did send it back with a sticker set applied though which might be against the norm lol.
Mention to them also that they forgot to install the date window.
:) and the fugly cyclops fell off.
This made me laugh !
QUOTE=ach5;5157395]Mention to them also that they forgot to install the date window.[/QUOTE]