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Thread: BEWARE: Virgin media scam email!

  1. #1

    BEWARE: Virgin media scam email!

    Anyone who has a virgin media account be on the look out for this email. The guy at virgin said it's catching a few people out due to the fact it looks very convincing.
    The content will basically say that they're system has detect a problem with you payment method and to update the details via a link. Every part of the email looks very convincing, if you should receive one contact Virgin and they will give you an email address to forward it to.
    FF
    It'll look something like this.....

    The payment for your latest Virgin Media bill has failed.
    Our payment processor has detected invalid billing information associated with your account.


    Your service is now scheduled for automatic disconnection on:

    15 July 2019


    You must update your billing information immediately in order to avoid any restriction to your services.
    Follow the link below to login and update your details.


    To login and update your billing details now click here

    Thank you for being a Virgin Media customer!

    The Virgin Media team
    Last edited by Franky Four Fingers; 12th July 2019 at 18:28.

  2. #2
    Master MakeColdplayHistory's Avatar
    Join Date
    Jul 2013
    Location
    United Kingdom
    Posts
    4,236
    As with all these emails, whether from VirginMedia, PayPal or ILikeBigButts.com, the approach should be:
    1. Do not click on any links
    2. Close email
    3. Log in to the normal VirginMedia (or relevant) site
    4. Satisfy yourself that there is no issue
    5. Delete email


    (steps 3 and 4 can typically be skipped)

  3. #3
    The moment any email asks me to verify my details etc by clicking a link it finds its way to the bin!

  4. #4
    Grand Master VDG's Avatar
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    Location
    Whitehole
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    Quote Originally Posted by MakeColdplayHistory View Post
    As with all these emails, whether from VirginMedia, PayPal or ILikeBigButts.com, the approach should be:
    1. Do not click on any links
    2. Close email
    3. Log in to the normal VirginMedia (or relevant) site
    4. Satisfy yourself that there is no issue
    5. Delete email


    (steps 3 and 4 can typically be skipped)
    6. Smash all your HDDs with sledge hammer and set them on fire

    On a more serious note, mass spam/phishing emails are very easy to spot - they do not address you by name/surname.
    'When you attack the person and not the argument, you’ve already lost the argument' - Leon Trotsky.

  5. #5
    Master IAmATeaf's Avatar
    Join Date
    Nov 2011
    Location
    NW London
    Posts
    3,883
    I had something similar but through the post, called Virgin and they reckoned it was a scam post but questioning them further they found that their automated systems had in fact sent me 3 letters all on the same day. One letter to say there was a problem, another to say to the effect that I must have cancelled a direct debit therefore my service would go off and then a final letter stating that all had been sorted and that I had nothing to worry about.

  6. #6
    Craftsman
    Join Date
    Dec 2017
    Location
    Manchester UK
    Posts
    279
    I had this a couple of weeks ago and did exactly what has been advised above.



    Sent from my iPhone using Tapatalk

  7. #7
    Journeyman
    Join Date
    Dec 2018
    Location
    Portsmouth
    Posts
    158
    Thanks for posting this




    Quote Originally Posted by Franky Four Fingers View Post
    Anyone who has a virgin media account be on the look out for this email. The guy at virgin said it's catching a few people out due to the fact it looks very convincing.
    The content will basically say that they're system has detect a problem with you payment method and to update the details via a link. Every part of the email looks very convincing, if you should receive one contact Virgin and they will give you an email address to forward it to.
    FF
    It'll look something like this.....

    The payment for your latest Virgin Media bill has failed.
    Our payment processor has detected invalid billing information associated with your account.


    Your service is now scheduled for automatic disconnection on:

    15 July 2019


    You must update your billing information immediately in order to avoid any restriction to your services.
    Follow the link below to login and update your details.


    To login and update your billing details now click here

    Thank you for being a Virgin Media customer!

    The Virgin Media team

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