Anyone had a repair or service by Zenith

[markyboy.1967]

I feel as if my watch has been away ages to get a warranty repair by Zenith. I called the AD today who said they had no idea how long these things take. My Defy El Primero 21 had an issue where the crown wouldn’t engage properly after setting the time.

Anyone on here had repair work done by Zenith or even a service to give me an idea on what to expect? The AD will contact their head office during the week to see if they can chase up any info. It’s been away the same length of time that I got to use it.

[Montello]

Yeah, took months.

[markyboy.1967]

Yeah, took months.

Think I’m around 6 or 7 weeks so far. Arrgghhhh

[Montello]

Think I’m around 6 or 7 weeks so far. Arrgghhhh

I don’t know why they make it so slow, in the end I bought another watch whilst I was waiting and the Zenith went in the box on its return.

Last time I used STS and next time will go to Simon Freese

[markyboy.1967]

Yeah this was a warranty claim so had to go through the AD who sent it to London then it went to Italy. I ended up buying a new Omega Seamaster to ease the pain which has helped but I need my Zenith back.

[paskinner]

Yeah this was a warranty claim so had to go through the AD who sent it to London then it went to Italy. I ended up buying a new Omega Seamaster to ease the pain which has helped but I need my Zenith back.

Why would it need to go to Italy? Zenith has a service unit here, and the head office in in Switzerland. Italy seems irrelevant. Puzzling.

[stefmcd]

There's only one reason I can see for this: lack of workers v servicing demands. I doubt they're waiting on parts.

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[Mike83]

I feel as if my watch has been away ages to get a warranty repair by Zenith. I called the AD today who said they had no idea how long these things take. My Defy El Primero 21 had an issue where the crown wouldn’t engage properly after setting the time.

Anyone on here had repair work done by Zenith or even a service to give me an idea on what to expect? The AD will contact their head office during the week to see if they can chase up any info. It’s been away the same length of time that I got to use it.

In fairness the Defy 21 movement is seriously high end horology...I can’t imagine the average watch maker at Zenith will be allowed anywhere near it. The tolerances and parts are so high end in order to deal 360,000vph that it may just be a tighter bottle neck than if you sent them back a regular El Primero, or whatever.


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[markyboy.1967]

Will need to wait a bit longer by the looks of things. Suppose I can struggle by for now. Lol.. Already bought the Omega and might need to get myself an H Moser Pioneer to make me feel better.lol It’s my next watch I think so might bite the bullet sooner rather than later...

[markyboy.1967]

Just had a voice mail back from the AD today, they said the watch is in Switzerland and due for completion at the end of March, so it should be at the shop by mid April for me to pick up.

[Dakar]

10 out of 10 for your patience.. A 10k watch has a serious enough fault after a couple of months, and then you've to wait another few months for the repair and the return...
From a service perspective, for me this should be a straight swap, as soon as the fault is confirmed... or maybe i'm just too "black and white"

Amazing watch... on my list (which is getting longer and longer :))

[paskinner]

I know you need patience, but it’s all too ‘normal’ with luxury watches. The good thing is that the watch has gone back to Switzerland, where they made it. Best thing. And once it’s back, you’l forget the wait.

[MartynJC (UK)]

If you need the name of the service manager and contact details for LVMH UK) - drop me a pm. I have had good service from Zenith. I tend to cut out ADs for any warranty work - just deal direct.

Martyn.