closing tag is in template navbar
timefactors watches



TZ-UK Fundraiser
Results 1 to 9 of 9

Thread: Omega warranty cover for misaligned bezel?

  1. #1

    Omega warranty cover for misaligned bezel?

    Just picked up a lovely SMPc from 2018 off a friend of a friend - itís less than a year old from an AD in Sheffield (not my town) and have noticed that the bezel insert is not aligned with the 12 hr marker!

    So, watch is well within warranty - what is my recourse?
    Contact Omega UK directly (is this possible?)
    Speak to my local AD? - I am on good terms although they will know I did not buy it from them.
    Back to the original AD in Sheffield?

    Would this be covered by warranty??

    Iíve had a search of old threads and cannot find anything definitive here.

    Thanks for the advice!




    Sent from my iPhone using Tapatalk

  2. #2
    Craftsman
    Join Date
    Jun 2016
    Location
    Blackpool, Lancashire
    Posts
    386
    Howdy,
    I sent my PO back to omega via a boutique for exactly the same thing. Had it over a year before my ocd got the better of me.
    Was away about three weeks.

    Sent from my SM-G965F using Tapatalk

  3. #3
    Master
    Join Date
    Dec 2008
    Location
    Surrey, UK. OdiŠxere or somewhere in-between
    Posts
    7,171
    Blog Entries
    19
    Or phone Omega service direct and they will send you out an insured package to return - they should explain over the phone what they will offer to do. Always been very amenable in my experience.

  4. #4
    Master
    Join Date
    Jan 2016
    Location
    Sussex, UK
    Posts
    4,077
    Is it really worth the fuss? To me, itís so minor and watches rarely benefit from being posted about, opened and fiddled with.
    But Swatch in Southampton are very helpful if you want to go ahead.

  5. #5
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    17,147
    Definitely not aligned as it should be! Iíve been involved with the ceramic bezel models, but Iíve had plenty of dealings with the older models. Getting the bezel insert to line up exactly can be a challnge, its harder than people might think. My trick is to fit the bezel without the retaining spring and without the insert, then press the insert in place on the watch to align it perfectly. I donít know how the ceramic inserts come apart, I can imagine theyíre brittle and easy to break. It may be possible to tweak the bezel click spring to alter the alignment, that would be easier. Itís always possible that the bezel click spring has distorted slightly if someoneís tried twisting the bezel the wrong way, but its unlikely.

    Iím sure the Omega service guys will be able to sort it, I would check the timekeeping too and if youíre not happy ask for it regulating at the same time. Makes it worth sending back and being without for a week or two.

  6. #6
    Quote Originally Posted by walkerwek1958 View Post
    Definitely not aligned as it should be! Iíve been involved with the ceramic bezel models, but Iíve had plenty of dealings with the older models. Getting the bezel insert to line up exactly can be a challnge, its harder than people might think. My trick is to fit the bezel without the retaining spring and without the insert, then press the insert in place on the watch to align it perfectly. I donít know how the ceramic inserts come apart, I can imagine theyíre brittle and easy to break. It may be possible to tweak the bezel click spring to alter the alignment, that would be easier. Itís always possible that the bezel click spring has distorted slightly if someoneís tried twisting the bezel the wrong way, but its unlikely.

    Iím sure the Omega service guys will be able to sort it, I would check the timekeeping too and if youíre not happy ask for it regulating at the same time. Makes it worth sending back and being without for a week or two.
    Thanks - sage advice. I had heard that the bezel and insert were fairly inseparable (maybe just in the eyes of Swatch Group spares though) so am not going to chance messing with it myself - and am sure the ceramic is brittle as you say. My furtling about with a butter knife will probably end in tears!

    I can live without it for a few weeks so will check the timing now and give them a shout in a few days.

    I know some would live with it (the original owner had not even noticed!!) but it would peck away at me - see my Tudor Chrono hand thread of January for precedence! :)



    Sent from my iPhone using Tapatalk

  7. #7
    Craftsman
    Join Date
    Sep 2014
    Location
    Yorkshire
    Posts
    325
    I once refused a PO from an ad because of the same problem. Seems a fairly common issue with omega?? They replaced it with a freshly ordered one, no problem. Not sure if they returned the faulty bezel one to omega, or just sold it to someone that didn't notice though!!

    I'm pretty sure any omega ad should deal with a warranty return for you as long as you have a valid warranty card. If it's a big chain though, it would make sense to take it there if you have one locally.

  8. #8
    Master
    Join Date
    Mar 2016
    Location
    London, England
    Posts
    2,352
    Quote Originally Posted by paskinner View Post
    Is it really worth the fuss? To me, itís so minor and watches rarely benefit from being posted about, opened and fiddled with.
    But Swatch in Southampton are very helpful if you want to go ahead.
    In what way is it not worth the fuss? It sticks out like a sore thumb! The watch doesn't need to be opened, and if a watch can't handle a trip in the post then it's probably not worth wearing in the first place.

  9. #9
    Craftsman
    Join Date
    Oct 2011
    Location
    Warsash, Hampshire
    Posts
    653
    I would contact Omega Southampton directly. They are excellent in my experience. No issues regarding warranty whatsoever. You should get it done and returned in about a month but Iíd check when phoning. Itís a good idea to get it regulated at the same time as well


    Sent from my iPad using Tapatalk

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •