I returned two CDs recently (both skipping) Amazon accepted my reason for return and emailed a label to put on rtn. packages (at their cost). Dropped off at local PO who scanned labels and sent back. I kept the PO receipts for peace of mind incase the wheel fell off. A few days later I got an email confirming return and after that my a/c was credited. Overall, I couldn't fault the process. I hope you get a successful resolution to your issue.