Not related to this by any chance...
https://forum.tz-uk.com/showthread.p...t-H-amp-V-post
Not related to this by any chance...
https://forum.tz-uk.com/showthread.p...t-H-amp-V-post
Well that one was bought in October, but the OP's was sold in July? If they are two unrelated cases of the same fraud, that's quite worrying.Originally Posted by Gerald Genta
Yes, and thank you for directing me to the post which I have ran through the thread in a quick glance. and also my first time seeing the post.
Some sided the buyer and some are pretty much rational in their jurisdiction.
My apologies to all if my English is not good. I am a Singaporean Chinese and I try to express myself as clearly as possible, so bear with me.
"It is easy to criticise the seller for not having insurance, but even if the seller had insured the delivery, the system would show it had been collected and signed for so the insurance wouldn’t pay out."
That is what I am trying to voice out. This irresponsible reply from Royal Mail according to the buyer will in no way help any insurance company to make the pay out to either the buyer or myself.
I am sorry but insurance isn't it suppose to be pick up by buyer?
I am in Singapore please do not expect me to go flying to royal mail to make any claims from them.
Last edited by emstudio; 5th December 2018 at 16:17.
That's where you'd then need to contest the carrier's claim that the watch had reached it's intended recipient.
No!
As things stand, the available evidence seems to suggest that the buyer (or someone with a card from the buyer’s address and with the buyer’s ID) did collect the item.
In light of this, I really don’t understand how PayPal and the Credit Card have found against the seller?
I suppose you have not really deal with paypal much? They can really tear you apart! I have spoken to them on line with regards to this case. I am in Singapore but their call center is in Malaysia. They say they will look into it and have someone call me back in the afternoon. I was naïve enough.
Sometime when you see their reply, you just want to vomit blood:
Please don't reply to this email. To get in touch with us, click Help & Contact.
and i think they uses mostly templates:
We've been working with your buyer's credit card issuer to dispute your chargeback case. Unfortunately, the card issuer has decided the chargeback in the buyer's favour.
For tips for selling safely, please click Security near the bottom of any PayPal page.
Thanks for your support and understanding.
Paypal tend to side with the seller if they can prove the item was delivered, which you can using the tracking details on Royal Mail's website - it even shows the name of the person who collected it "DEPROPRIS" and the signature he gave when he collected it
I think it will leave the seller out of pocket, otherwise why would it put a counterclaim?
From my POV, I have every right to try to get my money back as I’ve never received the watch-Deckard81
Yes indeed you have every right but what if you are the seller? I was prepare even before reading the entire thread that is all my fault.
If I have not registered it, parcel lost, I will bear the cost but hearing buyer saying someone collected the parcel, is it really my fault?
Insurance, Insurance, Insurance. The insurance company i casually ask is that the proof of delivery has been given by the RM, which in this case is also verified by buyer. Except that the person collecting is not legitimate, constituting a theft. The insurance company even asked if it is a insider job! The RM should have the staff verifying the ID and handling over the parcel questioned.
We are all in this watch collection as a hobby, i do not cheat, i am only asking for a fairness for this case. i do not depend on sales to make a living, i can never be rich going this path, at least not for me. Life is short, how many decades left for me, for us. My conscience is clear, so clear that i needed to pen this unjust.
Some will ask what if i am the buyer. This is my answer....my honest innerself. Yes i will be upset, simply of RM incompetent, the planned theft and has got nothing to do with the seller. Yes the amount is significantly big, as least to me. i didn't make any out of this transaction but a little lost even if it has been a smooth delivery.
Can you please explain the last paragraph, as it reads like your thinking is that the buyer should have just accepted that Royal Mail lost the watch and not put in a claim, leaving him out of pocket.
Yes i can explain and it is what you think it is. And that is my character. Some will and some will not. Everyone character is different. Most will find doing this claim a lot more easier than going through the hassle with the police reports.
But i will pursue royal Mail with the involvement of the police.
I am now out of my pocket as well, if you didn't notice.
Again i am asking for a justification. If you truly think i should be solely to be blame, what can i say? you as the juror can see better. sometime silence helped the oppressors, never the oppressed, hence i am writing this even as it turns midnight here.
Not trying to be argumentative but lets say you bought a watch from Gnomon watches and you never received it, Stolen in transit etc.... Would you not seek a refund from Gnomon? or would you only expect half the money back or such- You are not to blame but the seller is definitely not, seller has acted like 99% of us would have.
Last edited by Rob153; 5th December 2018 at 17:15.
If we leave emotion out of the equation, then no, the buyer shouldn't have to miss out on the watch or his money because the seller failed to insure the parcel properly.
In ANY online purchases, it is the seller's duty to ensure that the goods reach the buyer, and that's the long and the short of it.
I wish you luck in dealing with the police/Royal Mail.
Seems to me that RM not at fault totally to let the exchange of ID with the parcel. Assuming insurance have been paid but insurance company blames it on RM and will not pay out, again is my fault? There is an acknowledgement of parcel exchanged with verification.
So you sell me a watch, send to me in Singapore with Insurance and the same thing happened. Perhaps you can deal with it.
thanks for the those who has been following on this.... really tire now....
The insurance company or Royal Mail would never pay out on this. The parcel was not lost, it was delivered correctly and signed for by someone with ID identifying themselves as the correct recipient.
If they did start paying out in these circumstances, the word would get round and they would be swamped with claims.
Mitch
That's the one
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