Regulation within warranty period

[Der Amf]

I know that the standard Rolex warranty is five years, and I know that members have reported Rolex regulating without charge a new watch that isn't averaging in regular wear the -2/+2 sec/day they guarantee.

It's not yet been five years since the five-year warranty was introduced, so I suppose the question will Rolex offer this free service throughout a watch's five-year warranty period? cannot yet be answered. What's the furthest into the warranty period anyone's experienced so far?

[boring_sandwich]

They regulated a April 2016 OP for me a month or so ago while I waited in RSJ, no mention of wanting to see the warranty card either.

[Bluehase284]

I predict they will offer regulation as a pro bono service to all as part of customer service, in the view it aids customer retention.

[Kozzy]

I know that the standard Rolex warranty is five years, and I know that members have reported Rolex regulating without charge a new watch that isn't averaging in regular wear the -2/+2 sec/day they guarantee.

It's not yet been five years since the five-year warranty was introduced, so I suppose the question will Rolex offer this free service throughout a watch's five-year warranty period? cannot yet be answered. What's the furthest into the warranty period anyone's experienced so far?

Why can it not be answered yet? It's quite simple: a 5 year warranty during which they guarantee their guaranteed accuracy.

[Der Amf]

I predict they will offer regulation as a pro bono service to all as part of customer service, in the view it aids customer retention.

Unfortunately, there are often big differences in this world between very reasonable predictions and observed reality, hence the existence of this thread, trying to build a picture of what's actually happening, and this -

They regulated a April 2016 OP for me a month or so ago while I waited in RSJ, no mention of wanting to see the warranty card either.

- sounds like a promising start.