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Thread: Lume dropped off

  1. #1
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    Lume dropped off

    Hi guys

    Any one experienced this with a PO?

    The lume has dropped off the 9 and managed to drop into the date wheel!

    Not a happy bunny!

    Thanks for your thoughts.




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  2. #2
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    I am enraged for you! This has not happend to yet, but expletives would be flying around.

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  3. #3
    Damm, thats not good!
    May I suggest that you pull out the crown, so the movement stops.
    Thus preventing any possible damage, should it drop further inside.

  4. #4
    I've not seen that before, on my Datejust the whole baton came off and jammed the hands.
    Looks like one for the Omega Service Team - is it still under guarantee?


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  5. #5
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    Quote Originally Posted by Topcat30093 View Post
    Damm, thats not good!
    May I suggest that you pull out the crown, so the movement stops.
    Thus preventing any possible damage, should it drop further inside.
    Thanks... yes, already done. It has in fact disappeared from the date window now. Really really annoyed.


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  6. #6
    They used the cheaper pritt-stick that one Friday.

  7. #7
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    Quote Originally Posted by adg31 View Post
    I've not seen that before, on my Datejust the whole baton came off and jammed the hands.
    Looks like one for the Omega Service Team - is it still under guarantee?


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    Itís 4 years old now. So I donít believe so. Will be taking it in to the local dealer and see what they have to say.




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  8. #8
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    Quote Originally Posted by 200mwaterresistant View Post
    They used the cheaper pritt-stick that one Friday.
    it would appear so!


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  9. #9
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    Lume dropped off



    Game of Spot the lume.... guess itís better than being in the date window!


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  10. #10
    Master Onelasttime's Avatar
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    Despite not being in warranty would it not be classed as a manufacturer defect and therefore repairable under EU law?

  11. #11

    Lume dropped off

    Quote Originally Posted by Duncanfisken View Post
    Itís 4 years old now. So I donít believe so. Will be taking it in to the local dealer and see what they have to say.




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    It's certainly worth asking as it must be only just out of Guarantee - and a defect that it would be hard to blame on the owner.
    In my experience the Omega Service Team have been one of the best for helping the customer - especially if you contact them direct rather than relying on the AD.
    Good luck - and keep the crown pulled out!


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  12. #12
    Quote Originally Posted by Duncanfisken View Post


    Game of Spot the lume.... guess itís better than being in the date window!


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    You could have hours of fun trying to get the lume back into the hole:)


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  13. #13
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    Quote Originally Posted by Onelasttime View Post
    Despite not being in warranty would it not be classed as a manufacturer defect and therefore repairable under EU law?
    Possibly. Iíll pop into to the local... or should I say Ďwhat was the agentí.... Mappin and Webb and see what they say. Iím not sure we have an Omega agent on Guernsey and more as the CI authorised dealer is now Goldsmiths in Jersey.


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  14. #14
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    Thanks for your thoughts guys. If I get no joy with Mappin Iím in London every couple of weeks so will pop to the Omega boutique in the Royal Exchange.


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  15. #15
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    Quote Originally Posted by adg31 View Post
    You could have hours of fun trying to get the lume back into the hole:)


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    Yep! Like the ball maze game as a kid!


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  16. #16
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    Wouldnít expect this on a modern watch. The only possible cause I can think of is hard knock thatís put a lot of shock through the watch. Thatís a problem with modern heavy watches, thereís a lot of energy to dissipate when they hit something.

    Likely cause is poor adhesion of the lume to the dial, and thatís down to manufacturing. Omega sell these watches on the basis of how rugged they are, and on that premise I would argue that the lume shouldnít drop off when the Ď action maní they sell the watch to subjects it to the rigours of his action- packed lifestyle.............sorry guys, forgive the sarcasm, but this is Swatch Group weíre talking about and theyíre not my favourite Swiss buddys.

    How will this pan out? Ideally, Omega would soak this one up and sort it out on a goodwill basis even though the warrantyís run out; I hope this happens and thereís a strong case for them doing so in my opinion. However, the cynic in me fears theyíll try to blame the owner, theyíll insist the watch is fully stripped, and theyíll charge for a replacement dial!

    Itís a newish watch, a replacement dialís the answer to get it right. Trying to relume and match it up would be OK on a vintage watch but not on this. Trying to stick the dot of lume back on isnít ideal either, might do it on an old watch but not on this. As a precaution the movement will need striping down; if a spec of lume gets in the wrong place itíll only cause future problems.

    These watches are mass- produced, the odd quality issue will arise, but itís the response of the manufacturer thatís important. Like the top golfer who plays a shot into a bunker, itís the recovery that counts, thst what shows how good he really is. They could be heros and sort it out for free, or they could be villains and charge the owner for fixing it.

    If they wonít fix it free of charge Iíd argue for a free replacement dial and a substantial discount on the charge for the work. Not ideal but half a loafís better than none.

    Good luck.......you might need it.

  17. #17
    Master
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    I had a similar thing occur to my IWC Mk XII. I did drop it to be fair, but only from a height of 4 inches or so, onto my desk. Half of the triangle at 12 came away and started slopping around the dial. A service including new dial came to £700+.

  18. #18
    Master
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    Oh dear never seen that before on planet ocean.would annoy the hell out of me. Is it me or is the 1 higher than the 2 at 12 o'clock or just the picture light or something just my ocd kicked in

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  19. #19
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    As the proud owner of several Omegas that would make me pretty mad - but also determined that they sort it for free. As others have stated, that isn't wear and tear but a manufacturing defect. Stick with it!

  20. #20
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    Quote Originally Posted by bokbok View Post
    Oh dear never seen that before on planet ocean.would annoy the hell out of me. Is it me or is the 1 higher than the 2 at 12 o'clock or just the picture light or something just my ocd kicked in

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    Now you mention it Iím not sure




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  21. #21
    Master
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    Don't like right to me looks higher

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  22. #22
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    Quote Originally Posted by bokbok View Post
    Don't like right to me looks higher

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    I agree Iím going to raise that as well. Going to look for any old pics I have of the watch.


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  23. #23
    Whereís the date wheel off to at this hour?

  24. #24
    Master Onelasttime's Avatar
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    Quote Originally Posted by JGJG View Post
    Whereís the date wheel off to at this hour?
    Jammed with a chunk of lume presumably

  25. #25
    Master
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    Just curious, but was it bought from an AD, or somewhere else?

  26. #26
    Iím sure itís a daft question but the lume itself seems to be fully intact. Could you not use a tiny bit of adhesive and just re seat it in its surround? Surely worth a go if you have to shell out for a new dial anyway.

  27. #27
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    Never seen that on a newer watch ,but if a might mate trying to match it in .And what's been said a new dial is so expensive.I feel your pain....

  28. #28
    Quote Originally Posted by ODP View Post
    Iím sure itís a daft question but the lume itself seems to be fully intact. Could you not use a tiny bit of adhesive and just re seat it in its surround? Surely worth a go if you have to shell out for a new dial anyway.
    Not a daft question, but imo, not a solution to follow, unless you are a qualified or competent at fixing watches.
    And hopefully Omega may still fix it FOC.

  29. #29
    Grand Master
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    Quote Originally Posted by JGJG View Post
    Whereís the date wheel off to at this hour?
    Starting to turn over, it'll complete it's journey between midnight and 10 past. This watch doesn`t feature an instantaneous date change Rolex-style!

    As for the suggestions to try gluing the lume back on, that's very tricky to do and there's no guarantee it'll work. I wouldn`t know what adhesive to use if I was attempting it.

  30. #30
    Grand Master
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    I have personally seen the indices fall off PO dials before but never just the lume!!

    mike

  31. #31
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    The date wheel was due to me moving the hands before I took the picture went past midnight then back again it messes with the timing of the wheel.
    Watch was bought 4 years ago. Itís a grey import full set.
    I spoke to Omega today, seems that there are two reasons for lume coming free 1. Impact damage 2. Water ingress that could have been months or years ago.
    So I believe I have the answer, I left the helium escape value open when I went swimming with the kids a couple of years ago. I must have been playing with it at work and left it in the open position!
    The watch went back to Omega at that time where they serviced it and checked over it fully. At the time they checked over the dial as the royal exchange boutique advised the dial may need replacing.... it didnít but guessing this is a delayed reaction to the ingress.

    Iím going to mail them back and ask for thoughts on the two year lag but hold out little hope.

    I may then take it to a local watch company and just get the watch opened and the lose lume removed.

    That way I can wear the watch and consider my options... ie will the missing lume bug me or not.

    Thanks to everyone for comments and advice itís really appreciated.

    Have a good evening one and all.






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  32. #32
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    Hi everyone

    Thanks for everyoneís comments and PMís in regards to my lume issue.

    I thought Iíd just post a quick update. Iím really pleased to say Omega came though for me, the dial was replaced free of charge at the same time they completed a service and also polish the case and bracelet.

    Really pleased to have the watch back and for the outcome. I canít praise them enough.

    Thanks again for everyoneís comments and help the forum really helped me.

    Wishing everyone a great Christmas.

    Duncan





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  33. #33
    That's a great result.

    A pain to be without the watch & have 2.5 months of some hassle, but given the watch was 4 years old already, it was probably getting to the point where you might have been thinking of a routine service in the next few years anyway, so to have the watch fully-serviced (if that is what they have done) means you're probably good for another 5-7 years, at least.

    Glad you got sorted, it's a cracking watch.

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