Received an Amazon UK sourced, refurbished Apple wireless keyboard this morning and 'paired' it with my iMac … but the e i o u keys do not generate their characters … the 'a' and all the consonant keys work ok
The old keyboard works OK . Both keyboards are set to British English. I've tried reset defaults but still no joy.
I contacted the Amazon retailer i.e. cfa INNOVATIVE REFURBISHMENT but they advise as the order was fulfilled and shipped by Amazon they cannot assist
I cannot envisage Amazon being of much help with a technical issue . Replacement keyboard is working but not working properly . The old keyboard although working is past its best and needs replacing … hence ordered the replacement
Are there any TZ UK, Apple / Mac experts who might be able to offer some advice to enable full functionality of the replacement refurbished keyboard ? It is a refurbished genuine Apple keyboard in new condition and not one of the cheapo clones
Thanks
dunk
"Well they would say that ... wouldn't they!"
Doesn’t sound like a technical issue- just that the keyboard is faulty.
Just get it returned and replaced via Amazon
These links may help but does sound as if it is faulty
https://discussions.apple.com/thread/6316295
https://gbradhopkins.com/mac/2016/11...-keys-mac.html
Last edited by craig1912; 21st August 2018 at 13:52.
I'd demand a refund. Sounds like vowel play.
Thanks … already read those links …. and others … but they are of no helpOriginally Posted by craig1912
I'm just wondering if there is something very obvious that I may have missed?
dunk
Last edited by sundial; 21st August 2018 at 14:10.
"Well they would say that ... wouldn't they!"
Amazon have approved the return and it's going back this afternoon
Cheers
dunk
"Well they would say that ... wouldn't they!"
Faulty wireless Apple keyboard are frequent. My one purchased new in June 2017 started to ignore some of the keys within three months. Replaced by Apple without a problem. It is a known problem, you should easily get a full refund, whatever the company says - Amazon will help you.
I've ordered anther refurbished Apple wireless keyboard from anther Amazon seller … second time lucky I hope
£39 refurb is much cheaper than a new item from e.g. John Lewis or PC World … my two nearest stockists.
dunk
"Well they would say that ... wouldn't they!"
Very good.
Sent from my iPhone using Tapatalk
Almost vowelled I'd never use Amazon again for refurbished IT products … but decided to try again ;)
dunk
"Well they would say that ... wouldn't they!"
Beware using the same seller. He's known for his vowel movements.
'Your vowels are binding upon me, O Amazon; I will render thank offerings to You.'
Psalm 56:12
dunk
"Well they would say that ... wouldn't they!"
Word of warning: I purchased the exact same product from Amazon Refurbished about six months ago and it turned out to be fake.
My wife used it for months without issue but when I compared it to the one that came with my iMac it was obviously wrong (different font, darker lettering, different key texture).
Those differences do not necessarily indicate the keyboard was a fake
dunk
"Well they would say that ... wouldn't they!"
'd snd t back.
dd
Whole chunks of my life come under the heading "it seemed like a good idea at the time".
Yp wll d :)
dnk
"Well they would say that ... wouldn't they!"
Ordinarily no, but I can’t believe Jony Ive would have signed off on this spacing ;) https://imgur.com/FNuplmL
Last edited by Superfuzz; 22nd August 2018 at 21:51. Reason: Direct image linking didn’t work.
Another refurbished Apple keyboard arrived this morning direct from an Amazon seller … and it's fine … and has 18 month guarantee :)
dunk
"Well they would say that ... wouldn't they!"
Glad to hear it. I looked out the reseller of my wireless refurb and it was sold by PCsAndParts, came with a 1 year warranty and has worked perfectly. Superfuzz mentioned that the keys were of a different texture and clearly not Apple. I can confirm mine was similar, when I compared it to an Apple model in work. However the underside of the keyboard showed the correct Apple markings and part number. So the refurbishers obviously have a stock of different keys and mechanism to fit inside the shell.
As Dunc says, a LOT cheaper than any of the new ones, which also have the less tactile and lower profile keys.
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