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Thread: New Sonos app..... issues!

  1. #1
    Grand Master Rod's Avatar
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    New Sonos app..... issues!

    Just installed the new app upgrade and now have issues.... my Amazon Music subscription has gone along with the widget.
    The new app looks over complicated and messy to use.
    Anyone else having issues?

  2. #2
    I’ll be ditching Sonos as soon as I can get another speaker. The app is terrible. Will be looking for something with a simple Bluetooth connection.

  3. #3
    Master
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    I still have to use the old S1 app as I have a device that isn’t supported by S2. Puts me off buying any more newer gear as not sure that will be S1 compatible.

  4. #4
    Master
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    I never use the app beyond setup and updating firmware in the units. Just use the native streaming app that connects through to Sonos instead.

  5. #5
    Quote Originally Posted by reecie View Post
    I never use the app beyond setup and updating firmware in the units. Just use the native streaming app that connects through to Sonos instead.
    Same, I just select my sonos system from Spotify

    Sent from my SM-S911B using Tapatalk

  6. #6
    Quote Originally Posted by oliverte View Post
    Same, I just select my sonos system from Spotify

    Sent from my SM-S911B using Tapatalk
    Doesn’t work on the OG S1 unfortunately and the whole experience has tainted my view of Sonos.

  7. #7
    Master
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    Quote Originally Posted by stevieb View Post
    I still have to use the old S1 app as I have a device that isn’t supported by S2. Puts me off buying any more newer gear as not sure that will be S1 compatible.
    Same here and won’t buy newer gear as it isn’t compatible with the S1 app.

  8. #8
    Master
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    Not updated it yet, hesitant to now!

    I still can’t solve why sounds stops coming out of random speakers on & off and the only way to solve it is turning them all off and then back on again. Nothing in my house stutters with WiFi & I’ve followed their advice and hard wired one speaker to my router.

  9. #9
    Master gunner's Avatar
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    Quote Originally Posted by stevieb View Post
    I still have to use the old S1 app as I have a device that isn’t supported by S2. Puts me off buying any more newer gear as not sure that will be S1 compatible.
    Same here. I have seven speakers across 5 rooms so I'm not changing them any time soon.

  10. #10
    Quote Originally Posted by Rod View Post
    Just installed the new app upgrade and now have issues.... my Amazon Music subscription has gone along with the widget.
    The new app looks over complicated and messy to use.
    Anyone else having issues?
    Never having used Sonos I can't really comment - I use Bluesound but only in a pretty basic setup; streaming amp with wired speakers and one streaming speaker (and wired phono stage & turntable) and can't fault it...so far.

  11. #11
    Master
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    Ok just updated as I’m heading into a conference call so could fiddle if it went wrong.

    Everything worked fine with Deezer & Sonos Radio. I don’t use Amazon Music but have it, when I install it, the service is there and it’s connected but cannot search for anything & get an Amazon music error message.

    Glad the app has returned to black though!

  12. #12
    Master
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    I’m Amazon Music too. Same issue. Everything else is working fine as far as I can tell. AM works via the AM app ok tho.

  13. #13
    Master
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    Might be nothing to do with new app… at least they know.


  14. #14
    Master
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    I find the Sonos app to be flakey.

    Often I fire it up and it can’t find any of my speakers.

    Then randomly it will.

    Is the S1 app more stable?

    Can you play over your sonos from the Deezer app?
    Last edited by Montello; Yesterday at 17:32.

  15. #15
    Master mindforge's Avatar
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    Quote Originally Posted by stevieb View Post
    I still have to use the old S1 app as I have a device that isn’t supported by S2. Puts me off buying any more newer gear as not sure that will be S1 compatible.
    Me too, I don't want to lose the ability to play the S1 devices grouped with the S2 devices. Anyway the S1 plays BBC Sounds, Spotify and my NAS so I don't really need anything else.

    Sent from my SM-F946B using Tapatalk

  16. #16
    Master mindforge's Avatar
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    Quote Originally Posted by dougair View Post
    Doesn’t work on the OG S1 unfortunately and the whole experience has tainted my view of Sonos.
    Really? Does on mine.

    Sent from my SM-F946B using Tapatalk

  17. #17
    Grand Master Rod's Avatar
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    I've wasted 3hrs to get back online with my Sonos components.
    I've had to factory reset everything, wrote to their MD to tell him what I thought of the app (crap).
    Regarding the Amazon Music it's an outage and Sonos 'are working on it'.
    I wouldn't advise upgrading till some issues are sorted.

  18. #18
    Master
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    Quote Originally Posted by Montello View Post
    I find the Sonos app to be flakey.

    Often I fire it up and it can’t find any of my speakers.

    Then randomly it will.

    Is the S1 app more stable?

    Can you play over your sonos from the Deezer app?
    Can’t see a way on Deezer.

    I’m only on Deezer as love FLOW, it’s just so convenient. Aside from still playing Xmas songs in May lol.

    Just love it’s not a playlist and random based on your likes / downloads.

  19. #19
    Master Skier's Avatar
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    Quote Originally Posted by Rod View Post
    I've wasted 3hrs to get back online with my Sonos components.
    I've had to factory reset everything, wrote to their MD to tell him what I thought of the app (crap).
    Regarding the Amazon Music it's an outage and Sonos 'are working on it'.
    I wouldn't advise upgrading till some issues are sorted.
    I've always thought that the Sonos app (for iOS) is poor. Sonos need some good HMI (Human Machine Interface) experts to simplify it. HMI is a huge thing in the aircraft industry, particularly military aviation and Apple, on the whole, do it extremely well.

    I have recently ditched Apple Music after its free offers expired (6-months free when you by an iPhone, iPad etc. and I had two back-to-back) and gone back to Spotify.

    Rod, given that this is your area of expertise, I assume you'll be heard by the MD. Very frustrating.
    Last edited by Skier; Today at 07:31.

  20. #20
    Unbelievably the new app does not have the ability to set or control alarms.

    https://support.sonos.com/en-ca/arti...alarm-on-sonos

  21. #21
    Master
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    All working now. I did nothing. Just waited.

  22. #22
    Had to add radio paradise which was missing from tuneinn and add tuneinn itself, both needing to sign up on their websites. Volume wasn’t working and had issues switching streaming services from the app. Seems to be a bit more stable now.

  23. #23
    Craftsman
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    So far everything is okay with mine although I’m trying to add a Symfonisk Bookshelf speaker (the Ikea one) and it keeps getting to the final stages of setup but not adding it to the network. I’ve not used this particular speaker for over a year so I’m not sure if it’s related to the app or not?


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