Hi i have a vw with a dsg autobox which has a component which seems to eventually fail and is starting to do odd things intermittently and i was pricing one up just in case. can get a new one from vw £1100 or a exchange one from a company near me £550,
trouble is its a specilised job to remove it and all the gearbox specialists near me will only fit new ones but the refurb company says they dont know any one near me to remove it i think its bad form to offer a service like this but not be able to recommend any garages that will do it their recomendation is to phone every garage i can find till one will do the job
pretty bad service in my book
Originally Posted by Michael 38
Bit harsh saying it’s bad customer service, their business is supplying the part, not suggesting a place to get it fitted...if they did suggest someone and it turned out to be a bad recommendation, would you also blame them.
Take the hint, if you are having that much trouble finding a fitter, get the new one.
Why is it “rubbish customer service” thay are advising you that it’s not worth the risc, it’s up to you if you take the advice
I would have thought that a company that supplies such part that needs specialist fitting would have some idea of garages that would do it as they say thay do lots of them
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I would have thought that a company that supplies such part that needs specialist fitting would have some idea of garages that would do it as they say thay do lots of them
They probably do, but choose not to give recommendations, they then open themselves up to comeback from customers treating their ‘good customer service” as some sort of guarantee.
As you have said, it’s a very specialised job, very few undertake the work on used parts, I can understand why they don’t want to leave themselves open to their recommendations coming back to bite them.
Pretty sure there's an auto transmission specialist company in Mountsorrel Michael... not sure if it's on Marsh Road or near the Kia garage on Leicester road, but my friend Ben works there...
For such a specialised job I can fully understand why they won’t recommend, even the best garages can make mistakes and they’d get slated every time that happens.
I bet it’s that pesky mechatronic unit. My mates one has just packed up and it’s costing him £1,500 to have a new one fitted.
Mechatronic unit? Have you tried doing a reset through vcds?
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Just read about this, there have been recall issued in other countries but not here as apparently the programming is different! How can a mechanical issue, which according to the articles I’ve read is due to electrolysis behave differently due to programming? The colder temps of the UK has also been mentioned?
I assume the part you are talking about is the mechatronics unit.
If so this is not particularly 'specialist' to fit. Anyone who does any form of engine or gearbox work can do it. It only needs VAGCOM / VCDS to code the new unit in.
Try AMD Essex if your stuck - but bear in mind the reluctance from most will be not to fit parts they have not sourced.
If the box stops working after, who id liable for labour if outs the part at fault which you found?
Really have to question the OP’s logic; accusing the supplier of poor customer service makes no sense. Yes, I’d be frustrated that they couldn’t recommend someone but that hardly constitutes poor service!
We all like to save money, but I can see pitfalls here. Don’t get into a situation where you supply the gearbox, that must be undertaken by whoever does the work and they have to take responsibility for the replacement gearbox being good.
Considering it’s such a specialised job to fit, perhaps it makes more sense to entrust it to a VW dealer? Won’t be the cheapest option but may be the safest in the long run.
At the risk of stating the obvious, has the fault been correctly diagnosed beyond doubt? Again, the VW main dealer should be the expert and it’s their diagnosis I’d trust.
A few years ago my Jag XF developed a turbo fault, diagnosed by the local independent Jaguar specialist I deal with, who claimed a replacement turbo (£2000 bill!) was the only way forward. I wasn’t happy so I took it to the local main dealer. They fixed it for a little over £200 by replacing the turbo actuator only and it’s been fine. Main dealers can be expensive but sometimes they’re the best option.
Paul
I agree it's not up to the supplier to recommend anyone.
What they should be prepared to do though is let you know the nearest place to you that they have supplied this type of unit to in the past so that you at least know somewhere that has seemingly done that job.
Might not be local but it would be a start
Thanks for the replys yes motman its the mechatronic unit the garages ive phoned dont tend to touch gear boxes and the auto gearbox places wont touch it cos its not a propper autobox but they are becoming a lot more common the refurbishment firm is ecu testing which gets recomendations from people all over the internet but non of them are near me
They seem to be offering a product, not a service. Maybe they are more geared-up and used to supplying the fitters, b2b, rather than the end user. I think you need a one-stop solution or you might get loads of finger-pointing if there is a subsequent issue. ("Replacement unit you asked me to fit was bad" vs "our replacement unit was fine just wasn't fitted properly".) Good luck sorting that one out, best avoid it in the first place.
You want to save £600 but don't want to travel ? Sometimes you can't have it your own way.
I'm the spirit of trying to get you sorted, contact these guys - about a hour away:
https://www.unit18.co.uk/car-makes/volkswagen
They will be able to do it for you - they are good and ex VAG staff.
And if any company that they suggest should feck things up you can imagine who'll get the blame.
We no longer fit second hand parts on any vehicle. It just isn't worth the aggravation when problems occurs. Ends up with finger pointing all around.
Just to even this up, my uncle had a TT with a DSG gearbox that started having mechatronic unit problems. He took it to his local main dealer who swore blind it was fine despite it showing the obvious symptoms of mechatronic failure.
End result was Audi Europe stepping in and helping him get it sorted.
So a main dealer is not always the best option.
Firstly, have you had the dsg oil changed and a vcds reset carried out?
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Sounds like a good business strategy.
Why would any company leave themselves open to crtiticism or complaints when they don't have to?
Thanks for the recommendation bluehase284 i am not trying to get the car bodged up on the cheap the part that ecu testing supply is not second hand its fully rebuilt using new components and fully tested and is a very well respected supplier of the mechatronic units, i also take on board other peoples comments about using the same company to supply and fit
there is no point in me getting i fixed by somewere hours drive away if i have problems after, local firms will fit one but a brand new vw one costing twice the price
Warrenvrs the oil in mine cant be changed its sealed for life mine has the 7 speed dry clutch gearbox its the wet clutch boxes that have the oil changes but i didnt know about the vcds reset i will look it to it thanks
Sorry, are you saying that several thousand components are replaced with new ones? I don’t think that you know what fully tested means when it comes to electronics. I would suggest that they plug it in and possibly functionality test it whatever they have access. Fully testing is something completely different, ATE rigs to test something like that cost fortunes.
Tried D&K Transmissions?
Youre also not only opening yourself up to complaints but in some cases financial losses. There are quite a few cases where a customers has requested a garage fits a second hand part (supplied by the customer) which has then subsequently failed. A few cases have gone to court where the owner has won and the garage has to replace the unit with a new part at their expense.
One strong message coming from this thread.........avoid DSG gearboxes!
I’m happy with a normal automatic.....I’m also happy avoiding Audi/VW products in any shape or form. I have my reasons.
Paul
That could apply to any auto box? The 8 speed zf in most bmw cars can let go and cost mega bucks to fix. The gearbox in my car was replaced, luckily for me under warranty.
I have to admit though I was a bit shocked by the service or lack of it from vw, my son has a golf gti which is under warranty and just getting them to look at the car was like a major chore with threats of being charged if not fault is found. I did a quick google and found that for vw it was normal practise to threaten the owner with a charge for investigating a fault. I’ve never had this with any other car manufacturer.
I had this with a Vauxhall main dealer, who insisted that I sign a form to say if no fault was found they would charge me £90. I wouldn't have minded but I'd taken the car in because the engine management light was on (the car was only a few months old). For that and a number of other reasons I personally wouldn't buy Vauxhall again.
Walkerwek 1958 its not that easy to get a proper autobox on a golf sized car anymore vw skoda seat audi ford alfa and others i dont know about all use dsgs now as they drive as an auto but give the fuel consumption and performance of a manual and have been around for a while now vw started to use them in 2004
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