9 hour flight delay

[RJM25R]

Well that was an experience!

Just back from a jet2 holiday this morning to Praia de Rocha, had a great time but had a 9 hour delay coming back last night.

Booked the holiday with a 12.05 pm flight home, we didnt depart intil 21-15!

After sitting in Faro airport for over 8 hours Tempers were wearing thin, the issue was a tyre that was found to have some damage on the safety inspection.


Would you believe that the closest replacement was in Leeds?

And at 11.00am when they found the issue they didn’t have a plane/crew availableuntil 2pm to fly it over!

Safety is paramount of course, but I shall be making my “Montreal convention” claim!

[asteclaru]

After sitting in Faro airport for over 8 hours Tempers were wearing thin, the issue was a tyre that was found to have some damage on the safety inspection.


Would you believe that the closest replacement was in Leeds?

And at 11.00am when they found the issue they didn’t have a plane/crew availableuntil 2pm to fly it over!

Safety is paramount of course, but I shall be making my “Montreal convention” claim!

I once had a 3 hour delay because the pilots had a fight and wouldn't fly the plane together, so Wizzair had to find a replacement pilot. Granted, 3 hours is not that long but the reason for the delay is both outrageous and laughable.

[wombleh]

Should get a good whack refunded for that, we got about a grand back for a six hour delay.

[David_D]

“... I shall be making my “Montreal convention” claim!

Is that the same as the EU Reg 261/2004 Flight Delay stuff?

I remember years ago sitting delayed for hours in Faro airport when it was (from memory) little more than a Nissen hut.

[ralphy]

My longest delay was in Port Harcourt airport in West Africa, a total of 34 hours between check-in and actual departure.

Now that'd be bad enough in any airport, but PHC ranks as one of the worst airports in the world IMO and it's one you really wouldn't want to hang around in. No air-con, no seating, invariably crowded, stinks to high heaven and possibly some of the vilest toilets you could ever imagine. Corruption is rife, you need to bribe everyone for everything and every hour you're told it'll be 'next hour' before your plane leaves, so you can't risk leaving and coming back later.

R

[mondie]

My longest delay was in Port Harcourt airport in West Africa, a total of 34 hours between check-in and actual departure.

Now that'd be bad enough in any airport, but PHC ranks as one of the worst airports in the world IMO and it's one you really wouldn't want to hang around in. No air-con, no seating, invariably crowded, stinks to high heaven and possibly some of the vilest toilets you could ever imagine. Corruption is rife, you need to bribe everyone for everything and every hour you're told it'll be 'next hour' before your plane leaves, so you can't risk leaving and coming back later.

R

Thats crazy Ralphy. PH is the worst place I have ever been. The airport was a congregation of tents when I was there so no issues with smell but it was a sea of people all on the take and the 2 hrs I spent there was memorable for being bloody horrible. The most detestable city I have ever had the misfortune to visit.

[Stringer]

At the time of the Eyjafjallajökull (and yes, I did have to 'Google' the spelling) volcanic ash cloud, I was in Croatia for a short three-day break.

Ended up 'stuck' there for an extra week, touring around the place. Not really the greatest of hardships. The fact that the extra week was all begrudgingly paid for by Mr O'Leary from Ryanair compensation made everything taste that little bit sweeter! Thanks, Mick.

[WhopperSenior]

I used to travel fairly regularly for work and have done a few claims now. Just make sure they don't try to refund you if you got cheap flight before you can process a claim. I believe if you take the refund it means you can't claim and with ryanair, easyjet etc the flight is usually less than the compensation.

[RJM25R]

At the time of the Eyjafjallajökull (and yes, I did have to 'Google' the spelling) volcanic ash cloud, I was in Croatia for a short three-day break.

Ended up 'stuck' there for an extra week, touring around the place. Not really the greatest of hardships. The fact that the extra week was all begrudgingly paid for by Mr O'Leary from Ryanair compensation made everything taste that little bit sweeter! Thanks, Mick.

Wow

You did well there!

According to the claim I’m undertaking at the moment, natural weather issues (volcano ash is specifically mentioned) are exempt from the Montreal Convention Agreement!

[mangoosian]

If over 1.5k km you get a decent refund for 3hr plus delay. I got 2000 euros for a delay for my family of 5 two years ago (more than the price if the flights)

Faro may be under 1.5k km though so the amount will be less. Use Resolver.co.uk to manage the process for free. They provide the templates and manage the notifications for free. Great service.

[noTAGlove]

In May half term, BA oversold our flight to Athens. We were bumped into the next flight 3 hours later and received 1600 Euros (£1400+) compensation as a family of 4, plus refreshments.

We’d only paid £750 for the flights in total, so the 3 hour delay turned into free flights plus £650 in our pockets.

I’ll take this happening again, especially as a 3 hour delay hardly impacted our holiday.

BA were excellent, and everything was offered to us, without us having to ask first, and with no quibble.

[HookedSeven]

I had exactly the same with Ryanair and the volcano. Was stuck in Germany with work for an extra week and they outright denied my claim. I wasn’t so bothered so forgot about it, then around a year later a cheque arrived in the post when their hand had been forced.

[GC2012]

I have just came back from Prague a couple of weeks ago, ended up being delayed taking off from Liverpool.

In the end we were 2 hours and 58 mins late, Ryanair knocked our claim back as it was under 3 hours. 2-3 mins extra and we would of got back 250euro each, typical.

I might dispute it but they will probably just knock it back.

[David_D]

I have just came back from Prague a couple of weeks ago, ended up being delayed taking off from Liverpool.

In the end we were 2 hours and 58 mins late, Ryanair knocked our claim back as it was under 3 hours. 2-3 mins extra and we would of got back 250euro each, typical.

I might dispute it but they will probably just knock it back.

It's a few years since I was making a claim and knew the rules pretty well! I can't remember whether the time is measured by when the cabin doors are opened rather than when the wheels touch the tarmac, which makes a big difference in situations like yours.


EDIT: Have a read of this linked from Martin Lewis site and written by someone who helped me.

https://www.dropbox.com/s/w6hmpy5ysx...ation.pdf?dl=0

https://forums.moneysavingexpert.com....php?t=5042802

Confirms my memory that " Since the ECJ’s Henning judgment of September 2014, “arrival time”is counted as the time the aircraft doors are opened"



The Martin Lewis site forums on the subject are an absolute mine of useful information and helpful contributors so I would definitely recommend you have a look there.

None of the airlines like paying out what they should so you need to make sure you know your rights!

[RJM25R]

Shelved this last year due to other stuff but wrote to Jet2 a few weeks ago and today received this:

[David_D]

Shelved this last year due to other stuff but wrote to Jet2 a few weeks ago and today received this:

Wot? No statutory interest? 

No really. That’s good news.

Do airlines take their legal responsibilities in these delay cases that’s they used to? I nearly had to turn up to court with my family’s claim against Virgin Atlantic. Fortunately, I’d done my homework so they caved in.

[L8_M8]

We had one a few years back... On our flight out to Cuba. There was a delay of 24hrs. We flew the following day. It turns out the Airline did not have enough take up for our flight, so they delayed by 24hr and a trip to Paris for good measure to ensure there was enough seats filled. our 10hr flight turned into 18 which included stopping in Paris for refuelling and not being able to get off the plane.

This was a Cuban airline, in a very old Russian plane, to be fair to them they did pay the EU scheme with no hassle which pretty much covered our holiday cost, but did feel sorry for some who had only gone for a week and effectively lost 2 days of their holiday.

[cinnabull]

We were delayed around 6 hours on a flight from Miami to Uk last November when the starter motor on one of the engines got ingested by the actual engine. It looked like a roman candle on the parking dock, quite alarming really.

From memory we got around £1300 back from BA. The whole process was quite simple and didnt take long to be sorted. Nice little bonus and a deposit for this years cruise !!

Stuart


Sent from my iPhone using TZ-UK mobile app

[noTAGlove]

Presumably there’ll be no EU261 if a no deal happens.

[Saint-Just]

Yes there will as the incident happened before no deal. But after?

[David_D]

Yes there will as the incident happened before no deal. But after?

As far as I am aware, the EU Reg is just that rather than an EU rule brought into UK law so I would imagine after 31 October no claims available under the Reg. Whether that means a claim under "basic" UK law (eg contract, etc.) can then be made, I'm not sure. That would be for an amount of damages rather than a fixed sum so could be less.