Damasko Service / warranty work?

[wadsy]

Re: Damasko watches, specifically a DC66...

If the watch has Damasko warranty would it need to be sent back to Germany or is there a UK option.

Would a DC66 need to go back to Damasko for service work or, again is there a UK option?

Many thanks

[wombleh]

If you buy it in the UK then they ask that you go to the seller first.

I got fed up waiting for a reply so asked damasko if I could send it straight to them as the UK sellers just ship them back for repairs anyway, they said thats fine. However it seems to cost about £60 with insurance so am chasing the UK seller, suspect in my case it'll be better to just cough up the money.

[Captain Morgan]

If you buy it in the UK then they ask that you go to the seller first.

I got fed up waiting for a reply so asked damasko if I could send it straight to them as the UK sellers just ship them back for repairs anyway, they said thats fine. However it seems to cost about £60 with insurance so am chasing the UK seller, suspect in my case it'll be better to just cough up the money.

Page & Cooper perchance?

https://forum.tz-uk.com/showthread.p...highlight=Page

https://forum.tz-uk.com/showthread.p...highlight=Page

Don’t think mine would be going back there....

[wombleh]

Yea I think I knew that the right move is to ship it direct, annoyed at having to spend the extra cash but less annoyed than I would be getting treated like the poor fella in the thread you linked. Lesson learnt, off to parcel pro!

EDIT - or would be if parcelpro allowed non business signups, DHL seem good prices but only cover up to £1k.

[wadsy]

Thanks for the replies.

Just wondering if Damasko have a regular 'shipper' that they deal with and if you could book a collection through them?

I know some companies, would for example have a "courier" account and be able to send the customer a shipping label.

Cheers

[Captain Morgan]

Yea I think I knew that the right move is to ship it direct, annoyed at having to spend the extra cash but less annoyed than I would be getting treated like the poor fella in the thread you linked. Lesson learnt, off to parcel pro!

EDIT - or would be if parcelpro allowed non business signups, DHL seem good prices but only cover up to £1k.

Thanks for the replies.

Just wondering if Damasko have a regular 'shipper' that they deal with and if you could book a collection through them?

I know some companies, would for example have a "courier" account and be able to send the customer a shipping label.

Cheers

Or just talk to Jeroen who used to work for parcelpro and has now set up his own business, I haven’t had cause to use him myself yet but he’s ‘known’ to the forum and others have.

https://forum.tz-uk.com/showthread.p...ight=Parcelpro

https://www.ifs-inforsure.com

[wombleh]

Best to deal with Damasko direct. They are a decent outfit

I'd agree with this, had an email to let me know the watch had arrived with them and then about a week later a follow up to say they'd had a look and it'll be repaired under warranty and returned. It was around the 2 year mark (few extra weeks delay while P&C mucked me about) so they could easily have been awkward about it but no sign of that all.

[wombleh]

Top marks for damasko, fixed watch under warranty with no quibbles. Was returned to me within a couple of weeks and they'd even touched up some scratches on the bezel for me.