I trust litigation is on the cards now?
We had some issues with someone leaving 1 star reviews for us. It was a direct competitor who stupidly used their real email address when leaving them. This was amongst some other stuff, but our solicitor wrote them a letter. I thought this bit might be useful:
“The Review was also was contrary to the Consumer Protection from Unfair Trading Regulations 2008 (“CPRs”), breach of which can constitute a criminal offence.”
They went into it in way too much detail (I mean at £500/hour I would too), but you get the jist. Whether it’d wash in court is another matter, but your business is now stained on Google’s review section. Even if the reviews are removed, the star rating isn’t restored.
Back to the matter at hand, I find it all very odd. Surely the correct procedure is to thank you for the info, remove the watch from sale and move on. I find the auctioneer’s behaviour to be rather odd.