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Thread: Claim for lost package

  1. #1

    Claim for lost package

    I have heard Royal Mail won’t compensate for lost packages when the insured/declared value is below the actual value of the item.

    Does anyone know if that applies to other carriers as well?

    I sent something I sold on ebay via UPS, and the insured value is below the sale price. The package is now lost. I assume I’ will have to show evidence of the sale when making a claim and wonder if they’ willl use that as an excuse not to compensate.

    Does anyone know? Thanks!

  2. #2
    Journeyman
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    From what I understand, they will compensate you up to the declared value.

  3. #3
    Grand Master ryanb741's Avatar
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    They won't compensate you at all in my experience if it has been under declared. Also they won't do any insurance on watches, jewellery, phones etc - you'd need to go via Parcelpro or Secursus for that

  4. #4
    Quote Originally Posted by ryanb741 View Post
    They won't compensate you at all in my experience if it has been under declared. Also they won't do any insurance on watches, jewellery, phones etc - you'd need to go via Parcelpro or Secursus for that
    Thanks. Who was your experience with please?

    The item was a music accessory, so should not be excluded.

  5. #5
    Grand Master ryanb741's Avatar
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    Quote Originally Posted by o u t a t i m e View Post
    Thanks. Who was your experience with please?

    The item was a music accessory, so should not be excluded.
    FedEx but it was for a watch so may be different in your case.

    Also.recently Royal Mail RMSD refused point blank to pay for.damage they caused to a watch during transit even though it was obvious it was damaged on their watch - quite a spiteful company to deal with

  6. #6
    Quote Originally Posted by ryanb741 View Post
    FedEx but it was for a watch so may be different in your case.

    Also.recently Royal Mail RMSD refused point blank to pay for.damage they caused to a watch during transit even though it was obvious it was damaged on their watch - quite a spiteful company to deal with
    That’s really useful to know. Thank you. Did they state expressly that the reason was under-insurance?

  7. #7
    Master M1011's Avatar
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    When I last looked into it, the RM policy is to insure up to declared value (so if it's £600 but you declared £500 you still have a claim up to the declared value), UNLESS you exceed the maximum value at which point their insurance goes to £0.

    Whether they pay out or not is another story of course.

  8. #8
    Grand Master ryanb741's Avatar
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    Quote Originally Posted by o u t a t i m e View Post
    That’s really useful to know. Thank you. Did they state expressly that the reason was under-insurance?
    With FedEx yes it was underinsurance. RMSD were just overall arses and refused to take the blame so I'll never send a very valuable watch with them again, or any watch at all to Scotland/NI, now it's either F2F or via DHL.
    Last edited by ryanb741; Today at 15:10.

  9. #9
    Did you pay for additional insurance ?

    Their standard payout (Fedex) is limited to a few c/kg so pretty useless.

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