Just noticed that the luminous inlay at 45 minutes on my Tudor Pelagos is no longer there. No glow. Didn’t know they could fall out...
Will pop into the service centre when I’m in London this week and see how much to get it repaired. Anyone else lost their lume?
Cheers,
Steve
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Wouldn't expect that to happen! ... gutted, you would hope there'd be no charge for something like that
I thought it was painted onto the bezel. Had no idea they could pop out. Did you knock it or anything?
Be interesting to see what Tudor say.
This is the fifth or sixth time I've seen this come up. It's a problem with the design.
I don’t recall knocking it against anything, but might have - the Pelagos is my most regularly worn watch so gets lightly bashed against things sometimes.Originally Posted by Markw
I thought the lume was moulded-in to the bezel so was surprised it could come out.
Steve
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Do you swim in a pool? One lost all its like after a summer of swimming.
i have seen it in watches from the far east ( armidas for example ) and i have repaired quite a few in this category . I would not expect this to happen in a Tudor
The problem is with the binder they have used in the luminova mix
Rarely swim in a pool but I do use my watches in saltwater regularly. I do the recommended rinse in fresh water afterwards (mainly to stop bezel getting all bound up with salt crystals). Popping into the Tudor/Rolex service centre today to see what they say.
Steve
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What is the age of your Pelagos? I’ve previously heard of problems with a few of the very early watches.
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I’ve had it from new, can’t remember if it’s late 2013 or during 2014 (will dig out receipt to check) dropped it off at the service centre this morning - awaiting quote for repair.
Steve
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You would think they would fix the issue as the bezel is obviously not fit for purpose if this happens. It’s likely wishful thinking on my part as an owner through.
Absolutely.
Mine is one of the first as well. Also swim with it every holiday. Curious how this is solved, probably just an incident.
It looks like an easy fix I would not worry about this
I can't help but chuckle at the 'but its a Tudor, this shouldn't happen' like comments.
Spending a bit more money and buying a prestige brand doesn't protect you from the fact there is a failure rate in all manufacturing. And once you use a machine out in the wild a brand name won't save you from additional problems.
Tudor will do its best, but sh!t will still happen.
Last edited by bedlam; 18th April 2018 at 04:47.
^^^ This indeed. Sage words.
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Exactly this. When mine went back due to a bezel issue the chap at the AD was very apologetic and I simply said if I bought a lambo things could still go wrong. It’s not important that it has broken its how the defect is dealt with that I care about. Just because it’s expensive and manufactured by a premium brand in the segment it does not guarantee nothing can go wrong.
Ive heated this happening quite a lot on the Pelagos via various Tudor forums. Ive had several and thankfully never had that issue but must be very annoying all the same.
Bit of a thread resurrection here, but I put this back on today and...
Bought new from an AD in December 2021, so a bit disappointed in truth.
Obviously not much I can do right this moment, but is it recommended to go back to the AD, or straight to Tudor. Had this happened last week I could have dropped it off at St James Square as I was down there on Monday, typical. I've no doubt Tudor will sort it out though.
Still, gives me an opportunity to get this out (best set the time and date though);
Edit; I've just sent an email off to here; london.service@rolex.co.uk , lets see what they say.
Last edited by Beanie; 15th July 2022 at 18:27.
A bit of an update for those who are interested;
A friend, who was visiting London, kindly dropped the Pelagos off for me at St James Square on 25/07/22.
Today, I spoke to a nice chap at the service centre and was told that there are supply issues for the Pelagos bezel, and that it would require a complete bezel and not just an insert. As there are a lot of watches awaiting this repair (and the number 50 was dropped during our conversation), this has been escalated to the mother ship in Switzerland. Apparently this has worked because the previous ETA for them was to be "the end of the year", but now will be the end of September, and these repairs will be prioritised.
I did voice my concern that as fault this had been ongoing for a number of years and was reassured that the replacement bezels, of an improved design were being manufactured in Switzerland (where else?).
In contrast, I sent my Longines HC to Swatch for a battery change and communication from them was timely and time scales were adhered to.
I will update the thread when I have my watch back on my wrist, maybe best not to hold your breath.
Interesting to compare buying a watch from a dealer to buying a car from a dealer. When I bought my car there was a small issue with it and it took them a couple of weeks to fix it but they needed to keep my car while they did this as it involved the ECU in the engine. The comparison to buying a watch that has a fault is that they automatically offered me a pool car to drive about in while they fixed it.
Only new watch I had to take back was a Breitling superocean heritage and it got sent back to Breitling for work. Bottom line is that I had paid a large amount of money and had no watch for 5 weeks. Of course this being WIS I had other watches, but if I had no other watch I’m not sure I’d be happy at all with nothing in my bank and nothing on my wrist.
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Seen a number of threads on various forums displaying this issue with the Pelagos bezel loom.
Be interesting to see what RSC say.
Still waiting for their response - I dropped the watch off last Tuesday, had an email yesterday saying they had contacted Geneva but hadn’t heard back yet.
Steve
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I’m interested to see what their response is as I have an ETA powered Pelagos. If it’s a known inherent fault, then I hope they fix it free of charge even if the warranty has expired.
I have always loved the Pelagos, citing it before now as an achievable grail for myself, and I read most threads about it I come across.
There always seem to be some niggles from everybody who owns one, only small things here and there, but just enough that I'm really unsure if I wouldn't fall out of love with it very quickly.
But then again, where do you go for such a matte dial? It is a thing of total beauty.
The ones going wrong are always going to be more mentioned than the ones that don’t. If it helps it didn’t put me off mine one bit.
Never had any niggle with mine, owned since 2011, and still very much apprciated. In fact, i think i will go and put it on now.
Dave
They sold by the thousand so it’s a minor issue I’m sure.
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Never had an issue with mine and I have had it years. It's the perfect watch for me.
I too am intrested in what RSC say. It's how you deal with a problem that keeps customers coming back.
I hope the OP gets the resolution he wants.
Update - received message today (3rd May) to let me know that the bezel has been replaced free of charge and the watch awaits collection. I’m happy with that - can’t imagine that a Pelagos bezel is inexpensive if I’d had to pay for it.
Steve
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That’s great, was the watch still in warranty?
The OP said 2014/15 was date of manufacture so the watch would have been out of warranty.
Although this problem is a rare occurrence, as a fellow Pelagos owner it’s good to know Tudor would sort it out if there was a problem.
When I found the receipts & guarantee card turns out I bought it December 2014, so was definitely out of warranty.
Good to see that Tudor/Rolex looked after me anyway :)
Steve
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That’s great. Well done Tudor.
That's a great service, bet you'll be glad to have it back looking 100% again .... result!
My Pelagos is back - they’ve given the case and bracelet a refresh as well as the new bezel. Looks good as new.
Steve
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When mine was sent off they explicitly told me they would not re-finish the case and bracelet unless the watch was being serviced. I even asked for it and was willing to pay so you have done well there.My Pelagos is back - they’ve given the case and bracelet a refresh as well as the new bezel. Looks good as new.
Steve
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Good to see Tudor standing behind their product in your case. Congrats on a splendid result.
Sorry for bumping an oldie, but I was wondering if anyone had any recent experience with Tudor repairing this Pelagos bezel lume issue out of warranty? The two markers either side of the 20 on mine has developed the issue, however I don't really fancy dropping £500 on a new bezel when it's not super noticeable in normal light!
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Personally, I would take this bezel issue in to my local Tudor dealer and ask for a warranty repair, even if it's out of warranty. The bezel lume should not be falling out especially if there are no signs of wear or damage.Sorry for bumping an oldie, but I was wondering if anyone had any recent experience with Tudor repairing this Pelagos bezel lume issue out of warranty? The two markers either side of the 20 on mine has developed the issue, however I don't really fancy dropping £500 on a new bezel when it's not super noticeable in normal light!
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Last edited by j111dja; 2nd June 2022 at 20:51.
Thanks, I will be giving it a go. When doing a Google search there seems to be inconsistencies with whether Tudor agree to repair this FOC outside warranty, so fingers crossed.
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It's consumer rights. It's worth a go. Be persistent. Don't just agree with what they have to say if it's a no.
Well a month on and my Pelagos is back from Tudor having had its bezel (possibly just the insert I guess) changed free of charge. Hopefully they have resolved this issue with the latest batch......time will tell!
Obviously disappointing that the issue happened in the first place, however I'm pleased with the customer service after reading stories of poor customer service from Rolex/Tudor with similar circumstances.
Check your bezel insert lume on your Pelagos', folks!
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Oh no that’s a shame. I hope Tudor replaces the bezel for you as this seems more a more common than it should be ..
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Sorry to hear of the issues with your Pelagos. Seems like a very poor show from Tudor. I’m curious, fully lumed ceramic bezels seem to feature on quite a few micro brands - some at the very cheap end of the scale. Has this issue occurred with any of those I wonder?
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From what I've read, Tudor dropped the ball with the binding agent they used. Either the makers of microbrands have got it right, or because of the small number of watches with an issue (as compared to Tudor), none has complained, perhaps accepting it at the price point.
I'm wearing my Steinhart ocean one premium GMT (trips off the tongue doesn't it?) with a lumed ceramic bezel at the moment and have no issues to report. It's actually pretty good for a sub £600 Ti GMT.
Quick update; DHL dropped my Pelagos off this morning.
It looks like the new, thinner front bezel has been fitted so hopefully the issue has been resolved. The repair was FOC under the warranty and took 16 weeks (well, the repair didn't, I imagine that took about 10 minutes). Oh and it came back with the rest of the watch in the same condition as it went as I would expect.
Watch balance has been restored in the Beanie household and I just need to start enjoying it again.
I've had my Pelagos for over 8 years now and Ive not had the issue. I use it as my holiday watch so it gets a tougher time that my other watches, out in the hot, direct sunlight and rapid cooling as i jump in the pool but all is still well, touch wood, with the lume. Must be worth a fortune now too, fat font, MK1 Pelagos!
Edit; just done some googling and I cant tell any difference between the bezels!
Last edited by stefaulkner; 18th November 2022 at 13:50.
I think I can see the difference in the link above, and I think mine now has the thinner font. That being said, without both in front of me to compare directly I can't categorically state that's the case and after 16 weeks I had virtually forgotten what it looked like.
I'm glad you've had sterling service from yours, that's what I was expecting from mine.
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