Oops, it might appear that my post has cost them some revenue. Oh well.
The story could have been so different & I am happy to be patient when I’m informed correctly of timelines.
Equally if something changes, make contact with the customer & don’t wait for them to chase you.
Customer service is very easy to get correct, yet are bemused how how often people cannot grasp this. Surely they are customers in shops or online themselves & can work out what is good vs poor??!
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