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Thread: Page & Cooper, always bad service?

  1. #201
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    Quote Originally Posted by SimonH View Post
    It's come back to me, it was Nigel O'Hara but I think they folded a couple of years ago thank goodness.
    Oh them.....how that was allowed to continue for so long is beyond me


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  2. #202
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    Quote Originally Posted by henk View Post
    Weirdly enough P & C seem to get very positive reviews on Google!???

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    We can rapidly address that issue!!


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  3. #203
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    Just to keep this current:

    Yes, they are like 10 types of useless all rolled in to one.

  4. #204
    The Yema Superman I am selling on SC I first tried to purchase from Page and Cooper but they were evasive if they had any stock they really tried to push Me into buying it from them and parting with monies surely this is illegal advertising stuff that they do not have stock of so Be Warned do not purchase from them.

  5. #205
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    Exactly - I bought something on the impression it was a stock item.
    It wasnít so I cancelled within 30 mins and they still have my money 2 weeks later.

    Avoid.

  6. #206
    Quote Originally Posted by Coot View Post
    Exactly - I bought something on the impression it was a stock item.
    It wasnít so I cancelled within 30 mins and they still have my money 2 weeks later.

    Avoid.
    Coot that is utterly atrocious I would honestly contact the authorities as this is highly suspect behaviour and very immoral I really feel for you.

  7. #207
    Craftsman Zephyr's Avatar
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    Quote Originally Posted by Coot View Post
    Exactly - I bought something on the impression it was a stock item.
    It wasnít so I cancelled within 30 mins and they still have my money 2 weeks later.

    Avoid.
    Exactly what happened to me, they kept my money for a month .

  8. #208
    They did the same to me , I cancelled a order 2 hours after and never got a refund just loads of excuses blaming world pay , had to file a credit card claim and luckily after endless hassle got my money back,
    Lot of dissatisfaction on wus https://forums.watchuseek.com/f2/pag...4715983-7.html
    I will definitely not buy anything from them again and have had urges to visit them in house I hear they are at the divewatch convention in London on Saturday

  9. #209
    Grand Master Foxy100's Avatar
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    As I think I said earlier in this thread, I ordered a watch listed on their website and was messed around. The email conversation went like this:

    "Thank you for your order.

    We're super excited to get this beauty to you.

    Sadly due to the recent high demand in our Zodiac watches, especially the Grandrally range all our orders have to be made built to order.

    The current lead time if 4-6 weeks, this includes the upcoming xmas holiday."

    I replied:

    "Please will you refund my money and let me know when the watch is in stock, Iíll order it then."

    Their reply:

    "
    I have been advised by my colleague that all our Zodiac orders, especially our Grandrally range will only be available as built to order due to the high demand we have for them we cannot keep enough watches in stock.'

    By now it's two days after I ordered, I cancel and say I'm still interested when they do get some stock, and receive this:

    "
    I have cancelled your order and sent your details over to our accounts department.

    Please note it can take up to 7-10 working days to process.
    Absolutely we will let you know when they come back into stock."

    I can't remember exactly when I received the refund but it was about a month later. That did include Christmas, but was well over the 7-10 working days they quoted.

    I too won't deal with them again, mainly for the way I felt I'd been misled but also because it felt like if they couldn't refund £375 of my money it was because they needed it for something more important than my custom.

    Would I have left them with a 10% deposit had they said the watch had to be ordered in and would take X weeks to arrive? Yeah, sure. The wait for a watch is part of the fun of being a watch collector.
    You can live in your car but you can't drive your house.

  10. #210
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    It's now gone to a credit card claim - refund supposedly processed last Friday but has it balls.

    If I could give any advice to anyone at all reads this then please avoid them - unless you are in the business of giving 0% loans.

  11. #211
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    I would not believe such things as this still happen in this day and age


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  12. #212
    Master ryanb741's Avatar
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    I used watches.com to buy my Zodiac. There was a discount code to get 15% off as well. With all VAT paid still worked out a bit cheaper than Page and Cooper and I had it delivered from the US to my home in 4 days

  13. #213
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    Quote Originally Posted by UMBROSUS View Post
    I would not believe such things as this still happen in this day and age


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    Indeed, and continue to get away with it! How on earth they are able to operate in such a manner and maintain a decent Google rating(4.3/5 stars?!?) is beyond me.

  14. #214
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    Quote Originally Posted by Tetlee View Post
    Indeed, and continue to get away with it! How on earth they are able to operate in such a manner and maintain a decent Google rating(4.3/5 stars?!?) is beyond me.
    I think a lot of their customers donít realise what is happening.
    I know someone who has used them and he thought their service was great.
    I have tried twice and will not be going back for a third try.

  15. #215
    I guess if you order and they have it in stock you are not going to see a problem, but if you have any issue like refund , cancelled order or problems with Watch this is when you see the true colours

  16. #216
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

  17. #217
    Master Sinnlover's Avatar
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    ĎChance to make a differenceí
    To their customer service standards I presume.

  18. #218
    Quote Originally Posted by ryanb741 View Post
    I used watches.com to buy my Zodiac. There was a discount code to get 15% off as well. With all VAT paid still worked out a bit cheaper than Page and Cooper and I had it delivered from the US to my home in 4 days
    Thats good to know as it was a Zodiac watch I was looking at and was looking all over for a UK/EU dealer that I could get one from.

  19. #219
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    Chocolate fireguard

    P&C service stinks.
    I have a modern Sinn with the dry capsule & argon filled, needed a service, not warranty, a regular service, it was a while back & they were listed as Sinn retail & service (hopefully this is no longer true).
    Watch was bought from Sinn Frankfurt, they refused to deal with it because they hadn't sold it., I can only guess due to the gas fill it needed to go back to Sinn & there was no margin. Couldn't be bothered to argue with such short-sighted stupidity,
    dropped it off to Sinn next time in Frankfurt. P&C well done.

  20. #220
    Journeyman Curtis's Avatar
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    Cant believe that anyone is still dealing with these jokers, after all the warnings no to???

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  21. #221
    Grand Master markrlondon's Avatar
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    The Companies House information for Page & Cooper Ltd is interesting: https://beta.companieshouse.gov.uk/company/08052436

    It seems that their accounts are currently overdue. The accounts for year ended 30/05/2018 were due by 31/05/2019 but have not yet been filed.

    According to their filing history, Companies House last year (08/05/2018) began the process of compulsorily striking the company off. The reason for this isn't clear but it might have been due to late filing of documents. The compulsory strike off procedure was discontinued the next day.

    The company officers information is also interesting. The company has had only two officers from its foundation in 2012: These were Jonathan David Bordell (director) and Danielle Ruth Bordell (director and company secretary). On 15/12/2016, Jonathan David Bordell resigned as director (leaving Danielle Ruth Bordell as the sole director and secretary).

    According to https://m.thegazette.co.uk/notice/2850101, Jonathan David Bordell was made bankrupt on 17/08/2017 via his own petition.

    The company's Confirmation Statements also make very interesting reading. The 01/05/2017 statement shows the company as having 102 shares and, as of that date, Danielle Ruth Bordell is the sole shareholder with all 102 shares (a position that is repeated in the Confirmation Statement for 01/05/2019). However, the 2017 statement also shows that 50 shares were transferred from Jonathan David Bordell on 15/12/2016, the same day as he resigned as director. (The Confirmation Statement does not show to whom he transferred ownership of the shares but it must be Danielle Ruth Bordell as there are no shares unaccounted for as of the statement date).

    This leaves Danielle Ruth Bordell as sole shareholder and sole director of the company.

    One cannot help but observe that it was quite handy that Jonathan David Bordell resigned as director when he did and transferred his shareholding to Danielle Ruth Bordell when he did, as his bankruptcy about 8 months later could well have impacted the company. As I understand it, had he still been a shareholder at the time of his bankruptcy, he might have been required to sell at market value his 50 shares (or 49% of the company) to help reimburse his creditors.
    Last edited by markrlondon; 5th September 2019 at 12:16.

  22. #222
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    Quote Originally Posted by markrlondon View Post
    The Companies House information for Page & Cooper Ltd is interesting: https://beta.companieshouse.gov.uk/company/08052436

    It seems that their accounts are currently overdue. The accounts for year ended 30/05/2018 were due by 31/05/2019 but have not yet been filed.

    According to their filing history, Companies House last year (08/05/2018) began the process of compulsorily striking the company off. The reason for this isn't clear but it might have been due to late filing of documents. The compulsory strike off procedure was discontinued the next day.

    The company officers information is also interesting. The company has had only two officers from its foundation in 2012: These were Jonathan David Bordell (director) and Danielle Ruth Bordell (director and company secretary). On 15/12/2016, Jonathan David Bordell resigned as director (leaving Danielle Ruth Bordell as the sole directory and secretary).

    According to https://m.thegazette.co.uk/notice/2850101, Jonathan David Bordell was made bankrupt on 17/08/2017 via his own petition.

    The company's Confirmation Statements also make very interesting reading. The 01/05/2017 statement shows the company as having 102 shares and, as of that date, Danielle Ruth Bordell is the sole shareholder with all 102 shares (a position that is repeated in the Confirmation Statement for 01/05/2019). However, 2017 statement also shows that 50 shares were transferred from Jonathan David Bordell on 15/12/2016, the same day as he resigned as director. (The Confirmation Statement does not show to whom he transferred ownership of the shares but it must be Danielle Ruth Bordell as there are no shares unaccounted for as of the statement date).

    This leaves Danielle Ruth Bordell as sole shareholder and sole director of the company.

    One cannot help but observe that it was quite handy that Jonathan David Bordell resigned as director when he did and transferred his shareholding to Danielle Ruth Bordell when he did, as his bankruptcy about 8 months later could well have impacted the company. As I understand it, had he still been a shareholder at the time of his bankruptcy, he might have been required to sell at market value his 50 shares (or 49% of the company) to help reimburse his creditors.
    All smells rather fishy. I wouldn't be surprised if it turns out the firm is on its uppers, and accepting orders for non-stocked items and delaying refunds (together with carrying very low/no stock) may be an important part of their cashflow.

  23. #223
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    Somebody please order something from them so they have enough money to refund me.

  24. #224
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    Page & Cooperís loss is Chronomasterís gain.

  25. #225
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    Quote Originally Posted by PreacherCain View Post
    All smells rather fishy. I wouldn't be surprised if it turns out the firm is on its uppers, and accepting orders for non-stocked items and delaying refunds (together with carrying very low/no stock) may be an important part of their cashflow.
    Indeed, whenever I see this thread get bumped it worries me awaiting the post about P&C ceasing trading.

    It has happened too many times with delay vs delivery for it to be coincidence.

  26. #226
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    I made the mistake of using this company before joining any watch forums,once is bad enough never again.

  27. #227
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    Quote Originally Posted by Bonzodog View Post
    I made the mistake of using this company before joining any watch forums,once is bad enough never again.

    Andy, is that you?

  28. #228
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    Quote Originally Posted by Zephyr View Post
    Andy, is that you?
    Hi Pete,was the last time I checked

  29. #229
    Craftsman Zephyr's Avatar
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    Quote Originally Posted by Bonzodog View Post
    Hi Pete,was the last time I checked
    Haha, thatís good mate. 😁 So youíve had unfortunate dealings with P&C too?

  30. #230
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    Quote Originally Posted by Zephyr View Post
    Haha, thatís good mate.  So youíve had unfortunate dealings with P&C too?
    Indeed I have,blame myself tho,failed to do adequate research beforehand.Such is life,valuable lesson learned.

  31. #231
    Quote Originally Posted by Bonzodog View Post
    Indeed I have,blame myself tho,failed to do adequate research beforehand.Such is life,valuable lesson learned.
    Zodiac-related, perchance?

    Good to have you here Bonzo!

  32. #232
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    Quote Originally Posted by hughtrimble View Post
    Zodiac-related, perchance?

    Good to have you here Bonzo!
    Indeed it was,but not for much longer itís going to be sold.Good to see another familiar name .

  33. #233
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    Quote Originally Posted by Balance wheel View Post
    I guess if you order and they have it in stock you are not going to see a problem, but if you have any issue like refund , cancelled order or problems with Watch this is when you see the true colours

    I bought a Laco that was in stock, the watch I received had at least 10 scratches on the case, I ordered a 42mm and received a 45mm with papers of a third model! After my complaints they told me that I should be happy to have had the 45mm model for the price of the 42mm! I emailed Laco about these clowns and never get a reply back, now both companies are on my black list!

  34. #234
    Master bazza.'s Avatar
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    I called and emailed them 2 weeks ago to ask for the price of a new Sinn bracelet screw for my U2 model they didn't even get back to me

  35. #235
    Quote Originally Posted by Dougal View Post
    Page & Cooperís loss is Chronomasterís gain.
    You think they're any better?

  36. #236
    Please be aware Neil at Chronomaster offers exemplary Customer Service and He prides Himself on supplying a top notch service I can personally vouch for that as having been a repeat customer.Page & Cooper really need either someone who knows what they're doing in charge or leave the business making sure they refund in full all the decent People who were made to part with their hard earned dosh on items that are not in stock.

  37. #237
    Quote Originally Posted by Boeingdriver View Post
    Please be aware Neil at Chronomaster offers exemplary Customer Service and He prides Himself on supplying a top notch service
    That's not my experience.

  38. #238
    Master Sinnlover's Avatar
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    Any retailer will have customers with both positive and negatives experiences

    However in 10+ transactions with Chronomaster I have had one reason to send a watch back to Neil and the issue was solved ASAP to my satisfaction.

    4 interactions with P&C, only 1 resulted in me actually getting the items I wanted (after a very long wait having been promised they were in stock)
    The other three interactions were ultimately a waste of time and effort.

    I would use Chronomaster again not P&C

  39. #239
    Quote Originally Posted by Sinnlover View Post
    Any retailer will have customers with both positive and negatives experiences
    Exactly. Unfortunately 3 out of my 4 experiences with Chronomaster have been poor. I've already documented them here: https://forum.tz-uk.com/showthread.p...tion-to-detail

    As you can see from the replies I had to that thread, I'm not the only one who has had a poor experience.

    This isn't an argument. All I'm saying - and you seem to agree - is that no single retailer is entirely brilliant, all the time.

  40. #240
    Journeyman earlofsodbury's Avatar
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    Sad to read of the poor experiences with P&C. For what little it's worth, I bought my Ollech & Wajs from them about a month ago and had good, prompt service & comms throughout.
    Had I found this thread at the time, I would have been warier, but as it stands the watch is great, cheaper than buying direct, and a 5% first-timer discount didn't hurt either. Caveat emptor and all that!

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