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Thread: Rolex AD keeping guarantee card

  1. #401
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    Got myself a pepsi GMT today from Goldsmiths Meadowhall and was told they are keeping the card for a year also removed all stickers ..bast..ds .

  2. #402
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    Admire a watch, save. Resist buying something else. Save a bit more. Buy. Enjoy.
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  3. #403
    Quote Originally Posted by thegreatdogwood View Post
    Out of interest what is the actual claim they give a 50% chance of success on?

    It seems to me that you still have the guarantee etc, you merely don't have the card to evidence it.

    So it's likely that the claim is for financial loss and to do so you need to have a watch that is worth less than you paid for it and have evidence to show how much of that fall in value is down to the papers being withheld. There is then the small matter that you haven't actually realised that loss by trying to sell and finding that you can neither reclaim the papers or sell at the level you would have achieved.

    I'm genuinely interested, as I'm struggling to see what they think there is a 50% chance of succeeding on.

    Certainly anyone that has a watch that is worth more than they paid for it must surely be dead in the water. It's a binary thing whereby if the argument is that you did not know about the policy until after the transaction concluded (which is a narrow argument in itself) you would either have walked had you known the policy (which you have confirmed you would have done) or presumably been prepared to accept that the value of the item may have a short term impairment whilst the papers were held. I simply can't see that anyone holding a watch that is worth more than the amount paid has any grounds to even contemplate a viable claim unless I'm missing something as what is the loss in owning something that is still worth more than they paid for it??
    An update, all the evidence gathered, an important point is that under the Law (England and Wales) the onus of proof is on me. The merchant can do what ever it wants and get away with it. They always rely on the customer not to pursue their claim as it is so time consuming and expensive. In my words, taking advantage of the customer. BTW friends are buying all kinds of rare Rolex's from Harrods with all the papers.

    One lucky point is that under my house insurance, the legal cover provides me with access to a specialist lawyer. Is this going to cost more than the claim, I hear you ask? The answer is yes several times more, hence the 50% or more chances of success, so the cost will be recovered. At least that is the idea.
    Lets see if we can get a date for a court hearing in the next 6 months, otherwise all of this would have been an absolute waste of time.
    The law in this country is set against the consumer!

  4. #404
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    Oh my good God man, let it go FFS.

    By the time anything comes about, even if in your favour (which is doubtful) the warranty card will be handed over to you anyway.

    So simply, what is / was the point?

  5. #405
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    Quote Originally Posted by Owl1 View Post
    Got myself a pepsi GMT today from Goldsmiths Meadowhall and was told they are keeping the card for a year also removed all stickers ..bast..ds .
    I had the same with a recent purchase of my D-Blue..

  6. #406
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    Quote Originally Posted by nunya View Post
    Oh my good God man, let it go FFS.

    By the time anything comes about, even if in your favour (which is doubtful) the warranty card will be handed over to you anyway.

    So simply, what is / was the point?
    I think you either get it or you don’t.

    I understand where he’s coming from and buying a luxury item shouldn’t be this way. It wouldn’t be so bad but it stops nothing and actually just makes a mockery of the legit customer. All the time grey dealers are still getting these watches and we’re the ones being made an example of.

    I’ve always been the same way since a child, I love to get my stuff brand new and all in the box to the point the first few times I’d probably box stuff back up and get enjoyment out of it. I understand people aren’t like this, hell people on here would buy a new watch and sell the box (which makes me shudder) If I were to buy a new watch I wouldn’t even want the greasy mits of a sales assistant touching it let alone resizing the bracelet, removing stickers and keeping part of my set. But that’s me and I’m sure many others who are slightly OCD/weird whatever ‘normal’ people want to call us (the same normal people that have their own eccentricities in other areas no doubt)

  7. #407
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    Quote Originally Posted by jameswrx View Post
    I think you either get it or you don’t.

    I understand where he’s coming from and buying a luxury item shouldn’t be this way. It wouldn’t be so bad but it stops nothing and actually just makes a mockery of the legit customer. All the time grey dealers are still getting these watches and we’re the ones being made an example of.

    I’ve always been the same way since a child, I love to get my stuff brand new and all in the box to the point the first few times I’d probably box stuff back up and get enjoyment out of it. I understand people aren’t like this, hell people on here would buy a new watch and sell the box (which makes me shudder) If I were to buy a new watch I wouldn’t even want the greasy mits of a sales assistant touching it let alone resizing the bracelet, removing stickers and keeping part of my set. But that’s me and I’m sure many others who are slightly OCD/weird whatever ‘normal’ people want to call us (the same normal people that have their own eccentricities in other areas no doubt)
    What you are not getting is English Law.

    The retailer can sell anything and the customer can accept or decline the offer. The retailer has the full legal right to tell the customer he is holding onto the warranty card for twelve months. The customer then either agrees or walks out. That's it, end of.

  8. #408
    Quote Originally Posted by Mick P View Post
    What you are not getting is English Law.

    The retailer can sell anything and the customer can accept or decline the offer. The retailer has the full legal right to tell the customer he is holding onto the warranty card for twelve months. The customer then either agrees or walks out. That's it, end of.
    Jeez if you followed this thread, in my case I was not given the choice. I paid my money and I did not get everything that I paid for. Simply I will not be cheated by a Rolex AD or any one else. In my case a conditional sale was not established. As I said before now the AD's get your signature.

    What can I achieve? It is called legal precedence, one person can potentially open the flood gates for other claims. That is if I win this case.Then the AD's will have to cough up, where a conditional sale was not established.
    What do I have to lose? Time! My cost is covered.

  9. #409
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    ^ I say good for you!

  10. #410
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    Quote Originally Posted by W0rrybeads View Post

    What do I have to lose?
    Perspective ?

  11. #411
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    I had an entirely unrelated legal issue which was covered by my house insurance (it turns out most house insurance includes this as standard, which I had no idea but is good to know).

    Anyways my point is that generally the policys are such that only cases where there is considered to be greater than 50% chance of success of winning are covered. Which in this case suggests that a legal expert has reviewed the case and clearly thinks it has a better chance of winning than losing...

    I can quite understand how myself, but clearly there must some legal case to answer


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  12. #412
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    I meant CANT understand clearly...


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  13. #413
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    Quote Originally Posted by Haywood_Milton View Post
    Perspective ?
    I say itís a good thing we donít all see things from the same perspective though.

  14. #414
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    Quote Originally Posted by jameswrx View Post
    I say itís a good thing we donít all see things from the same perspective though.
    Losing perspective is different from taking a different view. We might feel differently about what retailers do, but escalating one position into a legal battle may seem supererogatory to many. Let us not forget that no such legal battle is "free." The OP's insurers might pay for it, but that comes out of the entire pot of premiums paid by all their clients.

    I do hope my insurers don't fight too many unnecessary battles of that nature.

    I still don't think this will reach court. I know of a few ADs who have been threatened. Nothing yet has materialised.

    H

  15. #415
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    Quote Originally Posted by W0rrybeads View Post
    Jeez if you followed this thread, in my case I was not given the choice. I paid my money and I did not get everything that I paid for. Simply I will not be cheated by a Rolex AD or any one else. In my case a conditional sale was not established. As I said before now the AD's get your signature.

    What can I achieve? It is called legal precedence, one person can potentially open the flood gates for other claims. That is if I win this case.Then the AD's will have to cough up, where a conditional sale was not established.
    What do I have to lose? Time! My cost is covered.
    Calm down dear.

    Your problem is that you bought a watch. Nowhere is there a specification that stipulates that you are buying a warranty card. You may have a 12 month warranty in writing but what you do not have is a statement that stipulates that a card is part of that warranty. You have the warranty and the AD has fufilled the contract.

    So your case is weak. However I would guess that the AD may well return the card because it's not worth the hassle.

    To be honest if I was Rolex I would paste your face to every AD in the world advising them that quite frankly you are not worth doing business with.

  16. #416
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    Life is too short to be worrying about a piece of plastic the size of a credit card.

    Sadly it appears to have taken over the enjoyment of the watch itself. You may say it hasnít but itís alot of time, effort, stress and hassle to prove a pointless point to me. I donít like it and would rather have the warranty card, but Iíd still buy regardless.

  17. #417
    Quote Originally Posted by Haywood_Milton View Post
    Losing perspective is different from taking a different view. We might feel differently about what retailers do, but escalating one position into a legal battle may seem supererogatory to many. Let us not forget that no such legal battle is "free." The OP's insurers might pay for it, but that comes out of the entire pot of premiums paid by all their clients.

    I do hope my insurers don't fight too many unnecessary battles of that nature.

    I still don't think this will reach court. I know of a few ADs who have been threatened. Nothing yet has materialised.

    H
    That is why there has to be a better than 50% chance of winning, so it does not come out of the pot. At least that is the plan.

  18. #418
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    Quote Originally Posted by W0rrybeads View Post
    That is why there has to be a better than 50% chance of winning, so it does not come out of the pot. At least that is the plan.
    No, it's more likely that the 50+% stipulation is there because the policy providers don't want to fund every Tom Dick and Harriet who feel aggrieved by something. Please don't lose sight of the fact that a 50% chance is in reality no better than any other % chance in a court. If the law was clearcut 90% of the legal profession would be unemployed.
    Last edited by Suds; 7th November 2018 at 20:31.

  19. #419
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    Quote Originally Posted by Mick P View Post
    Calm down dear.

    Your problem is that you bought a watch. Nowhere is there a specification that stipulates that you are buying a warranty card. You may have a 12 month warranty in writing but what you do not have is a statement that stipulates that a card is part of that warranty. You have the warranty and the AD has fufilled the contract.

    So your case is weak. However I would guess that the AD may well return the card because it's not worth the hassle.

    To be honest if I was Rolex I would paste your face to every AD in the world advising them that quite frankly you are not worth doing business with.


    This has nothing to do with Rolex, itís between the buyer and the retailer.

    Rolex have openly stated it does not request the retailer to with hold warranty cards.

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