Reply With QuoteAdmire a watch, save. Resist buying something else. Save a bit more. Buy. Enjoy.
J
Got myself a pepsi GMT today from Goldsmiths Meadowhall and was told they are keeping the card for a year also removed all stickers..bast..ds .
Admire a watch, save. Resist buying something else. Save a bit more. Buy. Enjoy.
J
An update, all the evidence gathered, an important point is that under the Law (England and Wales) the onus of proof is on me. The merchant can do what ever it wants and get away with it. They always rely on the customer not to pursue their claim as it is so time consuming and expensive. In my words, taking advantage of the customer. BTW friends are buying all kinds of rare Rolex's from Harrods with all the papers.Originally Posted by thegreatdogwood
One lucky point is that under my house insurance, the legal cover provides me with access to a specialist lawyer. Is this going to cost more than the claim, I hear you ask? The answer is yes several times more, hence the 50% or more chances of success, so the cost will be recovered. At least that is the idea.
Lets see if we can get a date for a court hearing in the next 6 months, otherwise all of this would have been an absolute waste of time.
The law in this country is set against the consumer!
Oh my good God man, let it go FFS.
By the time anything comes about, even if in your favour (which is doubtful) the warranty card will be handed over to you anyway.
So simply, what is / was the point?
I had the same with a recent purchase of my D-Blue..Got myself a pepsi GMT today from Goldsmiths Meadowhall and was told they are keeping the card for a year also removed all stickers
I think you either get it or you don’t.
I understand where he’s coming from and buying a luxury item shouldn’t be this way. It wouldn’t be so bad but it stops nothing and actually just makes a mockery of the legit customer. All the time grey dealers are still getting these watches and we’re the ones being made an example of.
I’ve always been the same way since a child, I love to get my stuff brand new and all in the box to the point the first few times I’d probably box stuff back up and get enjoyment out of it. I understand people aren’t like this, hell people on here would buy a new watch and sell the box (which makes me shudder) If I were to buy a new watch I wouldn’t even want the greasy mits of a sales assistant touching it let alone resizing the bracelet, removing stickers and keeping part of my set. But that’s me and I’m sure many others who are slightly OCD/weird whatever ‘normal’ people want to call us (the same normal people that have their own eccentricities in other areas no doubt)
What you are not getting is English Law.
The retailer can sell anything and the customer can accept or decline the offer. The retailer has the full legal right to tell the customer he is holding onto the warranty card for twelve months. The customer then either agrees or walks out. That's it, end of.
Jeez if you followed this thread, in my case I was not given the choice. I paid my money and I did not get everything that I paid for. Simply I will not be cheated by a Rolex AD or any one else. In my case a conditional sale was not established. As I said before now the AD's get your signature.
What can I achieve? It is called legal precedence, one person can potentially open the flood gates for other claims. That is if I win this case.Then the AD's will have to cough up, where a conditional sale was not established.
What do I have to lose? Time! My cost is covered.
^ I say good for you!
Perspective ?
I had an entirely unrelated legal issue which was covered by my house insurance (it turns out most house insurance includes this as standard, which I had no idea but is good to know).
Anyways my point is that generally the policys are such that only cases where there is considered to be greater than 50% chance of success of winning are covered. Which in this case suggests that a legal expert has reviewed the case and clearly thinks it has a better chance of winning than losing...
I can quite understand how myself, but clearly there must some legal case to answer
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I meant CANT understand clearly...
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I say it’s a good thing we don’t all see things from the same perspective though.
Losing perspective is different from taking a different view. We might feel differently about what retailers do, but escalating one position into a legal battle may seem supererogatory to many. Let us not forget that no such legal battle is "free." The OP's insurers might pay for it, but that comes out of the entire pot of premiums paid by all their clients.
I do hope my insurers don't fight too many unnecessary battles of that nature.
I still don't think this will reach court. I know of a few ADs who have been threatened. Nothing yet has materialised.
H
Calm down dear.
Your problem is that you bought a watch. Nowhere is there a specification that stipulates that you are buying a warranty card. You may have a 12 month warranty in writing but what you do not have is a statement that stipulates that a card is part of that warranty. You have the warranty and the AD has fufilled the contract.
So your case is weak. However I would guess that the AD may well return the card because it's not worth the hassle.
To be honest if I was Rolex I would paste your face to every AD in the world advising them that quite frankly you are not worth doing business with.
Life is too short to be worrying about a piece of plastic the size of a credit card.
Sadly it appears to have taken over the enjoyment of the watch itself. You may say it hasn’t but it’s alot of time, effort, stress and hassle to prove a pointless point to me. I don’t like it and would rather have the warranty card, but I’d still buy regardless.
That is why there has to be a better than 50% chance of winning, so it does not come out of the pot. At least that is the plan.
No, it's more likely that the 50+% stipulation is there because the policy providers don't want to fund every Tom Dick and Harriet who feel aggrieved by something. Please don't lose sight of the fact that a 50% chance is in reality no better than any other % chance in a court. If the law was clearcut 90% of the legal profession would be unemployed.
Last edited by Suds; 7th November 2018 at 20:31.
This has nothing to do with Rolex, it’s between the buyer and the retailer.
Rolex have openly stated it does not request the retailer to with hold warranty cards.
I had a friend who this happen to. He had a solicitor send Rolex a letter, and was told within 2-3 weeks to come and collect the certificate for the watch.
There are some strange responses to this, I guess you are not really getting a Rolex box either, it's not just a warranty card, it's the certificate of the watch.
If you buy a new car, and resell it after 1 year, and it has 3 years manufacture warranty, that warranty does not suddenly become void because the car has been sold on.
These Rolex dealers doing this, are not legally allowed to withhold the Certificate /Warranty card, as it's a part of the package the customer gets when he purchases the watch together with the box etc.
Why should he suddenly after 12 months be eligible to get it, when he can't get it when he purchases it?
If you buy a new car, paid outright, the company eg Mercedes can't force you to have to keep the car for at least 12 months, and only after 12 months give you the cars logbook, it's not only absurd, it's not legal.
Accept the terms and suck it up, or walk away.
I’m happy to have them keep my card for 12 months to get the models I want. Most ADs are fully transparent of their policy and have paperwork to that effect.
Accept their terms or decline them and don’t get the watch. Consumer choice.
Your friend may have received the card now, but he will never get another steel sports piece from that AD/group again.
I thought I was ok without the cards for a year but when a deep blue was offered this week I ended up passing.I didn't like the whole scenario when it came to parting with 10k and being treated like Oliver Twist, it soured the whole experience Its Tudor only from them for me now.
“Logbook” Grandad?
Perfectly legal, the ‘package’ isn’t defined in law and they can sell you whatever they wish (with conditions attached if agreed to).
Absolutely agree. It is a game one has to play, distasteful as it may be.
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What an absolute rubbish statement. When you paying £XX.XXX's you do expect to get some kind of supporting documentation. What a weird Orwell's world we are living, some are happy to accept anything, and believe they will be banned unless they subordinate to their masters. How utterly pathetic. Each to their own.
This practice isn't done everywhere though. So I don't think it's from Rolex.
In the last 4 months I've purchased 2 hard to get pieces. BLNR and CHNR and 1 Ad kept the card and the other didn't
Im afraid thats the way it is if your AD plays these silly Rolex games and many ADs are doing this. Do you think they care if you walk away from their terms and conditions? They have umpteenth people in the queue who will accept and play this game
On the brightside there are plenty of other brands to choose from
Last edited by kultschar; 23rd December 2018 at 11:35.
Strong words, far too strong in my opinion......we’re discussing purchase of watches not political philosophy!
Here’s a question for you: If the hard-to-find Rolexes were easily available would you, or could you, buy one?
If you are a genuine potential buyer who has the cash waiting you’re undergoing the frustration of not being able to get what you’d like , I can understand that, but if you’re not a potential buyer I find it hard to understand your robust stance........so why blow so much hot air over it?
It is a crazy situation, but it’s fuelled by the ‘must have at all costs’ fratenity who are prepared to pay over list price. I would never do that, but it’s easy for me to say because I dislike the damned things, I really don’t like them. The pre-ceramic Sub was OK , so was the pre- ceramic Daytona , but none of the current offerings appeal.
I can well understand the logic behind ADs holding warranty cards, they have to satisfy Rolex by doing all they can to prevent profiteers feeding the grey market. If you’re buying the watch to keep I don’t see a problem, it’s not ideal but it wouldn’t stop me buying. If you bought and subsequently needed to sell before the watch had been re-united with the card that could be an issue, but maybe folks shouldn’t buy these things if they think they might need the money at short notice?
Never considered this in the ‘1984’ context.......is it really an act of Orwellianism?
Last edited by walkerwek1958; 23rd December 2018 at 11:57.
I believe it’s a practice introduced by certain ADs.
I’ve purchased a number of hard to get pieces this year, never once has the withholding of papers come up. AD did remove the stickers on the couple of these purchases.
Looks like we'll all have to wait for the court case - all hangs on what the farmyard animals testify I guess?
Personally, I like to use the warranty cards for putting a posh stripe in the carpets of my car
I know few years ago Rolex was a real bully, even trying to stop people of advertising second hand Rolex online, by claiming they had copyright to the use of the name Rolex, I know they was constantly having items removed from online auctions etc using the copyright / trademark excuse.
Anyone who wants to sell the watch, can use the term Rolex to advertise the watch, fair usage.
Than the second thing they would do, when that did not work, was to report the watch as counterfeit if it was advertised without Certificates, so that's why I would NEVER spend that kind of money on a new watch from Rolex, unless they provided me with all documents, as if they do they have devalued your purchase.
Hardly devalued as you pick up the card after 12 months.
When I chatted to my AD a year or so ago, they said they decided about stickers and cards on the basis of whether the customer was known and trusted. I mentioned it to the same AD (or maybe another) subsequently and was told that they'd experience of people turning down watches without the card. I was amazed!
I personally would NEVER buy a watch where the ad keeps papers and as mentioned there are many uk ad’s who dont do this so support them. Aurum group ie mappin and webb, goldsmith and WOS have this as policy hence why i avoid dealing with them. You have paid for the watch so should get the full package, plus in 12 months what if u get forget, ad loses/closes etc i dont want it hanging over me i need to collect a piece of paper
Also this practice is predominantly in the UK, if buying from abroad its not practice, plan your holidays so u can visit ad and contact them in advance, thats what my friend did and got a gmt in dubai
But surely it cost him a lot more than the RRP here in the UK?
fully support you, let us know how u get on!!
Not really, it was £500 more than uk rrp (due to bad exchange rate) but then he got 5% sales tax back so in end about £200 more..small price to pay compared to if he had bought from greys. But this is just one country some will be about same as uk rrp
If you need to sell it within 12 months it is.
Of course its devalued, stickers off, devalues the watch.
No Certificate watch devalued.
So are you claiming that it's ok by Rolex to put restrictions on you of what you do with your OWN property for the next 12 months?
The problem is not some private buyers might be flipping the watches, there are dealers who have been systematically fueling the grey market by co-operating with individual dealers.
There have been Rolex dealers not releasing certain watches to the public market, these are often used to fuel the grey market.
What would the Rolex dealers do if there was nobody to buy their overstock from time to time?
But if you are happy to spend £15.000 on a watch, be told what you can and can't, than that's also your right to accept such BS conditions.
Personally I don’t flip watches within 12 months.
Keeping stickers on? Why unless I wanted to flip? Regardless unstickered hot model Rolex go well over RRP for silly money so flippers will still get a huge profit
Yes its nice to have everything but it is what it is I’m afraid. If you want a certain hot model its a case of take it or leave it or find another AD. Pointless complaining about it - it won’t change anything
Last edited by kultschar; 23rd December 2018 at 15:15.
If they hold back the warranty card, just buy it, wear it and enjoy it and 12 months later get the card.
Or don’t buy it, don’t wear it and don’t enjoy it. Your choice, no one is forcing you.
Well- that outlook isn’t very conducive to this thread running on and on, as more people vent their indignation..........
Bought my Pepsi GMT recently, the OD have held on to my guarantee card which was made clear before payment was made and therefore part of the contract, which doesn’t make a jot of difference to me.
Fast forward a few weeks and a new grey dealer opened within a few miles away near a restaurant I visited with the dragon.
Called in and had a chat with the owner and discussed various watches , told him I’d bought a Pepsi and he made an offer of £***** for the watch with an extra £*** when the card is passed over after the 12 months.
Whilst I was there I was shown another “ hard to get “ Rolex and this is where it gets interesting , it came from the same OD purchased a few days previously including the protective plastic and the elusive guarantee card written out by the same salesperson as I dealt with.
Double standards being applied by the OD , and clearly the withholding of the guarantee card isn’t stopping any sale to a grey dealer.
On the record I haven’t sold my Pepsi , will not be selling it anytime soon , no have I sold any of my Rolex watches since my first purchase 18 years ago.
I guess they trust the "flipper" more then they trust you! Prob a regular who spends loads and flips without the AD knowing or turning a blind eye. Or poss a AD maybe sneaking some out the backdoor
Agree - greys are already adapting to withheld cards, however it must work a little bit against flippers judging by some of the posts here :)
Congrats on the Pepsi - didnt think I would like on Jubilee but now gassing for one!
Last edited by kultschar; 23rd December 2018 at 14:42.
Don’t forget the 20% tax he paid to UK Customs.........I presume he didn’t forget? If he did he’d be wise not to brag about it.
I’m told they can chase these things up retrospectively, and I always belive what I’m told.
Post the boxes back and wear the watch. If you wish to voluntarily pay tax that is up to you
It’s not a voluntary tax though is it?
This thread can run for ever and people can continue to vent their fury but they aren’t going to change things, so as I said either accept it or don’t buy it.
I thought UK was cheapest place by some margin. I’m assuming he does not reside in the UK and didnt have to pay VAT when he came back on “holiday” lol
You have to volunteer the information to the customs on entry back to Britain though .
I bought a set of golf clubs back in the 90’s in Florida, I asked the question as I went through customs at Newcastle airport , firstly they were shocked I asked , secondly they asked were I’d bought them as two of them were going out to Florida a few weeks later , they charged me £16 iirc , hardly worth the paperwork and peanuts in the real scale of things.
Can’t remember the last time I saw customs officers searching someone’s cases.
I’m not condoning folk not declaring watches on re entry but can understand why folk “forget” .
I can’t see how the customs could find out retrospectively either.
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