Hi all
Can the AD lawfully hold onto the guarantee card for 12 months when you buy a watch even if you say no ?
Yes they can
Or you will get a reaction like if you refuse them to keep the card they would choose not to sell you the watch ... But I don't know if that's legal
I've bought three new watches (including a 126600 and a SS SkyDweller) and on none of the occasions were the cards kept by the AD.
Why on earth would you spend thousands of pounds on a luxury watch and not accept all of the parts?
The answer is very simple - "Yes you can keep part of what I should be getting if I can keep part of what you should be getting. Shall we call it £500?"
ADs keeping anything is only happening (if indeed it really is happening) because customers are (bizarrely) letting them.
My AD doesn't so it's not a problem in my part of the world.
If it stops the watches going to the grey dealers at inflated prices I am all for it. It will mean more watches for people who actually want to keep the watch not make a few quid, it wouldnt be a deal breaker for me.
I've bought three in the last year and keeping the card or leaving the stickers on wasn't mentioned.
This is a dealer-level decision, but the pressure from Rolex not to see their watches appearing outside the AD network means that some think it the only way forward to protect their agency.
I know at least one further independent AD who has not yet been retaining warranty cards on relevant models, but is about to do so.
H
It's absolutely none of their business what you do with the watch once you own it. Flush it down the toilet, give it to your dog, sell it, even wear it(!) - it's your watch.
It's not their job to police use once sold, it's their job to sell watches. (And arguably, people selling them on simply creates more demand and results in more sales)..
I’ve seen loads of these threads (on here mainly), but I’m yet to hear of anyone whose bought a watch without being given the card and gone back sometime later to demand it. Has that happened and if so how did you get on?
I know it divides opinion but for me personally if it meant me getting hold of a hard to get watch it wouldn’t be an issue at all. I’d be wearing the watch which is what really matters for me. Yes I could take the moral ‘who do you think you are to dictate what you’ll do with my watch’ highground, but supply is scarce nowadays so I either put up with it or do without.
Yawn.
Not this topic AGAIN. For goodness sake. Couldn’t a zombie thread be resurrected instead?
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
'Populism, the last refuge of a Tory scoundrel'.
But the point is, they're not giving you the watch, they're selling it for full price. So it should come with everything that you've paid for.
Imagine buying a Ferrari and them keeping one wheel 'in case you sell it'. Not great analogy I know because you can still wear the watch, but the point stands. You don't pay for something and then let them keep part of it - if they want to hang on to the card for whatever reason fine, hang on to some of the money.
What happens when you go back in six months time and the bloke you dealt with has moved on and no one else knows what you're on about?
If it's really true (and I have my doubts that it is) then it is absolutely absurd that people allow shops to treat them this contemptibly.
Anyway, I think its very silly and customers shouldn't put up with this kind of cr*p. We English do a lot of complaining but never do anything about it. It seems to be a cultural trait. Take the raising of pension age. In the UK we just rolled over and took it. In France there were strikes when they tried to do it. There are many other examples.
Sometimes I wonder if we've turned into a bunch of wimps in the UK!
Last edited by Tiny; 28th February 2018 at 20:34.
No, just insist on getting what you've just paid a LOT of money to buy. All of it.
Does that include the diet stuff too Alistair?
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I want to see and it will happen the time an owner goes in after 6 or 12 months as per the AD stipulations and the card has gone AWOL or has been issued to someone else by mistake ?
It will also be interesting when someone says I'll just give Rolex a ring to see what their opinion is and what will happen and what will you do if my Warranty card goes missing after the 6-12 months ?
I know that but it's a problem to the guy who is left holding something that's worth £2k less by the clueless and careless staff of some ADS ( not all btw ) making their own rules up not enforced by Rolex to hold a Warranty card that is not their property of an item that has been paid for in full by a paying customer ?
Well the AD will make amends. All speculation anyway, why not start a thread if this ever happens? They can make their own rules up but it's up to the buyer to play along or not.
Personally if I was in the market for one and this policy makes it easier for me, all to the good.
If it was me I'd either ask politely for the card and if declined get something in writing to say who put the card away and what date it will be released , that way I have some proof that it's been kept by the AD .
Speculation along with a bit of paranoia maybe but trust me somewhere down the line !
As for the AD making amends what can he do to make it right only thing is to refund you in full ?
RSC Service Sir , still not enough ?
Last edited by marksh; 28th February 2018 at 23:41.
I recently purchased a Rolex from a local AD.
I phoned up on the off chance to see if they had one in and was surprised to hear "yes we have"
I was told on the phone it was someone else but they could not collect for a couple of weeks.
I was also told if I was interested I had to collect that day no HP and the warranty card would to kept for six months.
For me this was not a problem as I wanted the watch to keep.