I have spent over 18K with the dealer and have a relationship, or so I thought. Even then they did not mention anything about not including the Guarantee card on a Rolex sub, they actually took the card and the tag, off the watch when they went round the back to re-size it. If you look at this
https://www.rolex.com/rolex-dealers/...lex-watch.html, it clearly states the contract you are entering in to buying a Rolex. There are, no if's or but's, the watch, box, re-sizing and Guarantee which is also your proof of authenticity is a package that you are buying. I have discussed with Rolex UK, they have no policy on this that they openly admit to, all they will say is they are supportive of any effort by AD to reduce the number of grey market watches. Should the AD want to go down the route of removing the Guarantee Card, they have to get your express agreement, or they have mis-sold the item to you and this is a criminal offence for which they can get prosecuted. On the other hand if they tell you and you agree to it, it will be a conditional sale and it is legal. So the choice, is yours and the AD dilemma is, do they tell you and possibly risk a no-deal or they remove the Guarantee card from the box without you knowing. One thing that Rolex did admitted to is, that by removing the tag and Guarantee card they are devaluing your purchase ! This could open the retailer up, to action in small claims court or at least a dispute resolution. In short Rolex does not care or they would force the AD's to put up a sign or something similar to tell you it is a conditional purchase. In my case I may see the AD in court.