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Thread: Rolex AD keeping guarantee card

  1. #151
    Quote Originally Posted by mtagrant View Post
    If you are actually taking action and getting this tested in court, then I wish you luck. This has been talked about to death, but as far as I am aware, it has just been talk and nothing further.

    The point about not being told before purchase is wrong. In all cases I have read about, the buyer has known in advance of payment. They have then gone ahead with the deal - with that approach I would be surprised if that would stand up to any legal argument against
    No more posts until there is an outcome from various bodies like Trading Standards . All I was doing is to point out there are options open to the buyers, based on various consumer protections laws. If nothing else, it will answer a few threads if it is legal or not, guess I will find out for sure.

  2. #152
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    Quote Originally Posted by W0rrybeads View Post
    You are correct , went to the store , bought the watch, got the Guarantee card filled, in front of me, put it in the box, went to the back to re size the watch, took ages and my wife even commented on it, came out with the box and watch, gave it to me. Week later showed it to a friend and no guarantee card! That is when the fun started. Hence the comment that it was underhand. If I was told, I could have made an informed decision, but I was not provided with the option.
    Blimey! Thatís terrible, devious and very underhand. Even more so that youíve spent a lot with them previously.

    I wish you all the best in whichever route you take in resolving it.

  3. #153
    Quote Originally Posted by W0rrybeads View Post
    No more posts until there is an outcome from various bodies like Trading Standards . All I was doing is to point out there are options open to the buyers, based on various consumer protections laws. If nothing else, it will answer a few threads if it is legal or not, guess I will find out for sure.
    Well good luck with your action, I am glad someone is finally testing the legality of these actions by the dealer, I think you have a decent chance of success.

    I don't know where this idea came from, that traders have carte blanche to set any terms they want and if you buy on that basis then you have no redress.

    That is not so. You cannot sign your consumer rights away.

    If a trader sold on line and stated that, if you bought you understood that distance selling laws did not apply to that item, if he got you to sign in triplicate, one of them being in your own blood, that you agreed to these conditions, do you think he can do now refuse to accept the item back? Well he can't.

    Whatever condition he tries to set it has to comply with consumer legislation, he is in breach otherwise and you cannot sign away your legal rights.

    I think someone needs to lay a complaint with Trading Standards about a possible breach of the Consumer Rights Act 2015 and quote from Part 1 of Schedule 2 of said Act (which lists probable unfair contract terms) particularly section 20..............



    "20. A term which has the object or effect of excluding or hindering the consumer’s right to take legal action or exercise any other legal remedy, in particular by—

    (b)unduly restricting the evidence available to the consumer",* (* In this case the warranty card and being able to prove you have legal remedy)




    Mitch

  4. #154
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    Quote Originally Posted by W0rrybeads View Post
    Footballers :-) cant compete with them! having said that what a great investment Platinum Prices are for ever increasing, so are Daytona's.
    Or buyers remorse on the 3rd of Jan when it's dark, cold, yer skint and the credit card bill hits the door mat.

  5. #155
    I will be watching this with great interest.
    I hope the AD comes a complete cropper.

  6. #156
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    Quote Originally Posted by W0rrybeads View Post
    No dude , no word about supply, it says; Only your Official Rolex Retailer can place a guarantee card inside the box that certifies your watchís authenticity. All new Rolex watches have an international 5-year guarantee, issued by Rolex itself, that will be completed and dated by your Official Rolex Retailer at the time of purchase and registered with Rolex.

    read the whole sentence , it will serve you better in the long run.
    I read it. They say 'only Rolex CAN' They don't state 'will'.

    Anything that helps stop flippers, I'm onboard.

    Still think you've a costly, in terms of time and money, time ahead of you with only disappointment on the horizon.

    Saying that, your AD was being a tw@t!
    Last edited by 33JS; 12th August 2018 at 11:32.

  7. #157
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    Quote Originally Posted by 33JS View Post
    I read it. They say 'only Rolex CAN' They don't state 'will'.

    Anything that helps stop flippers, I'm onboard.

    Still think you've a costly, in terms of time and money, time ahead of you with only disappointment on the horizon.

    Saying that, your AD was being a ****!
    Best to edit your reply I think.​

  8. #158
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    Quote Originally Posted by magirus View Post
    Best to edit your reply I think.​
    Can do, but is that seen as offensive?

  9. #159
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    Quote Originally Posted by 33JS View Post
    Can do, but is that seen as offensive?
    Not in the context you used it, not to any reasonable person anyway.

    Some people though...

  10. #160
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    Quote Originally Posted by -Ally- View Post
    Not in the context you used it, not to any reasonable person anyway.

    Some people though...
    Thought not, though Americans dont like it much!

  11. #161
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    Quote Originally Posted by magirus View Post
    Best to edit your reply I think.​
    Quote Originally Posted by 33JS View Post
    Can do, but is that seen as offensive?

    The forum owner doesn't allow profanity in the public areas of the forum, nor indeed the quoting of it. Frankly, I'd even edit your edit.

  12. #162
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    Warranty

    Quote Originally Posted by donsaini View Post
    I completely agree. Recently got my BLNR after 5 people above on the list insisted on the warranty card.


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    Good pick up and glad you beat the flippers because in general they are the people moaning about card retention by AD, obviously affects their resale margins when they immediately move it on looking for the profit.

    Cannot see any issue with waiting 12months for the card and the argument that if I need to cash it in due to unforeseen circumstances, if you have to sell a watch to bail you out, you maybe should be prioritising rainy day savings rather than wrist flash.

  13. #163
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    Quote Originally Posted by donsaini View Post
    I completely agree. Recently got my BLNR after 5 people above on the list insisted on the warranty card.
    Seriously? Good for you (and for the policy). So do you suppose that was 5 flippers or 5 people whose sense of injustice override their desire to have a watch to wear?

  14. #164
    Grand Master magirus's Avatar
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    Quote Originally Posted by 33JS View Post
    Can do, but is that seen as offensive?
    Quote Originally Posted by -Ally- View Post
    Not in the context you used it, not to any reasonable person anyway.

    Some people though...

    I donít find it offensive, but the ownerís rule isnít there to stop me being offended, itís to stop the unregistered wider public seeing language like that. I was merely trying to be helpful and save you a ban, some people eh? Of course you are free to PM him and voice your disagreement with his policies if you wish.

  15. #165
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    Out of interest what is the obsession with warranty cards for watches? We don't seem to care with things like TV sets and sofas that cost similar money and certainly not with cars etc so why the fuss? The watch is still under warranty whether you have the card or not

  16. #166
    Quote Originally Posted by ryanb741 View Post
    Out of interest what is the obsession with warranty cards for watches? We don't seem to care with things like TV sets and sofas that cost similar money and certainly not with cars etc so why the fuss? The watch is still under warranty whether you have the card or not
    It's not even watches in general, mainly a Rolex issue. I have bought several other brands from overseas dealers and sometimes you don't get the card and if you do it certainly hasn't been filled in.

  17. #167
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    Quote Originally Posted by ryanb741 View Post
    Out of interest what is the obsession with warranty cards for watches? We don't seem to care with things like TV sets and sofas that cost similar money and certainly not with cars etc so why the fuss? The watch is still under warranty whether you have the card or not
    Resale value?

  18. #168
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    Quote Originally Posted by ryanb741 View Post
    Out of interest what is the obsession with warranty cards for watches? We don't seem to care with things like TV sets and sofas that cost similar money and certainly not with cars etc so why the fuss? The watch is still under warranty whether you have the card or not
    Because someone, somewhere a few years ago probably sold theirs as a Ďfull setí and it took off from there.

    Thereís two sides to this:

    1. Weíd all rather own the Ďfull setí I guess as it makes it more complete. Thatís probably more of an emotional/sentimental thing. And to hopefully get a few more quid if itís sold.

    2. Reality though is unless youíve bought it from an AD how do you know eh? Also have you ever seen anyone show you their Rolex, then proceed to open their wallet and say Ďand hereís the warranty card if you want to have a look fellaí?

  19. #169
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    Quote Originally Posted by ryanb741 View Post
    Out of interest what is the obsession with warranty cards for watches? We don't seem to care with things like TV sets and sofas that cost similar money and certainly not with cars etc so why the fuss? The watch is still under warranty whether you have the card or not
    I donít spend £6k on a TV or a Sofa personally and Iíd be suspicious of a two year old car if the Service Book, Handbook etc werenít present :)

    When spending a lot of money on a watch Iíd appreciate it coming as a complete set and not having to worry that the AD may misplace my Warranty Card somewhere in the 500 or so others that heís retained within the past year. Itís part of that premium customer experience that we pay for.

  20. #170
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    Rolex



    Buy an interesting watch!

  21. #171
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    FWIW, there have been a few brand new SS Rolex (116610LN and 116710LN) listed recently on eBay complete with cards - specifically watches sourced from Aurum Group ADs who, as I understood it, started the whole card retention thing. Maybe that's their way of saying that 116610LN and 116710LN aren't that difficult to get hold of. (Doesn't stop the eBay chancers, mind you.)

  22. #172
    Quote Originally Posted by David_D View Post
    FWIW, there have been a few brand new SS Rolex (116610LN and 116710LN) listed recently on eBay complete with cards - specifically watches sourced from Aurum Group ADs who, as I understood it, started the whole card retention thing. Maybe that's their way of saying that 116610LN and 116710LN aren't that difficult to get hold of. (Doesn't stop the eBay chancers, mind you.)
    I'm pretty sure it was DMR who started withholding warranty cards first. As recently as April, Aurum Group did not have this policy in place - it started on 1st May 2018 in their stores.

    It's unclear which models it does and doesn't apply to - and even their own staff don't seem too sure. I watched a guy buy a TT Sub in May and they insisted on holding the card for that, which imo is just stupidity. There's no way you can make a profit on a TT Sub purchased at full price in the UK (well, not without a VAT refund anyway).

  23. #173
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    Quote Originally Posted by haberdashery View Post
    I'm pretty sure it was DMR who started withholding warranty cards first. As recently as April, Aurum Group did not have this policy in place - it started on 1st May 2018 in their stores.
    Interesting re DMR. One of the Aurum ones I saw on eBay was dated mid-July from memory. Another was last Friday! Buy the watch, dash home, take some photos and bingo, you've listed at a £1,000+ profit!

  24. #174
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    Rolex AD keeping guarantee card

    Never mind, silly question.
    Last edited by ChromeJob; 13th August 2018 at 14:55. Reason: Stupid question

  25. #175
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    Rolex should just stop using warranty cards, there was a point in them 20 years ago, but now everything is electronic, why not just have AD's log into their rolex login and register online, it's not exactly rocket science and stops all this messing about.

  26. #176
    Quote Originally Posted by Argee1977 View Post
    Rolex should just stop using warranty cards, there was a point in them 20 years ago, but now everything is electronic, why not just have AD's log into their rolex login and register online, it's not exactly rocket science and stops all this messing about.
    But Rolex encourage this Ďmessing aboutí. Thereís no point in the cards but if they didnít exist they obviously canít withhold them. Maybe emphasis would switch to box, hang-tag or another part of the Ďsetí.

  27. #177
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    (nodding) Yep. This year itís the warranty card that the AD must retain like Gollum, next year itís a hang tag, after that itís the COSC certificate.

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