Omega Speedmaster stopping problem?

[woodacre1983]

I have a new Omega Speedmaster that is worn in rotation with my other watches so sometimes it can lay unwound for 2-3 weeks. Now the last couple of times I have come to wear it I have wound it fully and put it on as normal to find that it stops after an hour or two? I have then wound it again fully and it has been find... is this common with manual winds? Any ideas if not what it could be? I really really don't fancy having to send it to omega...


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[Michael B]

One of my favourites.

[Webwatchmaker]

I have a new Omega Speedmaster that is worn in rotation with my other watches so sometimes it can lay unwound for 2-3 weeks. Now the last couple of times I have come to wear it I have wound it fully and put it on as normal to find that it stops after an hour or two? I have then wound it again fully and it has been find... is this common with manual winds? Any ideas if not what it could be? I really really don't fancy having to send it to omega...


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That doesn't sound good. As it warms on your wrist you may be thinning the oil so it runs but weakly.
I would put it on a timegrapher to check the balance amplitude.
Should be at the very least 260.

Brendan

[woodacre1983]

That doesn't sound good. As it warms on your wrist you may be thinning the oil so it runs but weakly.
I would put it on a timegrapher to check the balance amplitude.
Should be at the very least 260.

Brendan

Thanks Brendan where would I get that done? I took it back to the AD to ask their advice and all they said was to return it to Omega.. they wouldn't do anything


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[davida]

^
If it's still under warranty then the dealer should be sending it back to Omega.

[woodacre1983]

^
If it's still under warranty then the dealer should be sending it back to Omega.

They will send it back. Just wanted to find out more info on what it could be

[Webwatchmaker]

Thanks Brendan where would I get that done? I took it back to the AD to ask their advice and all they said was to return it to Omega.. they wouldn't do anything


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You can send it to me with pleasure or try a local jewellers who have a watch timing device. Then decide.
Omega will take ages and no doubt charge you an arm and a leg...!

Brendan

[woodacre1983]

You can send it to me with pleasure or try a local jewellers who have a watch timing device. Then decide.
Omega will take ages and no doubt charge you an arm and a leg...!

Brendan

Thanks I will try a local first unsure if Omega would charge with it being under warranty though I'm certain the time taken by them would amount to a eternity!


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[Webwatchmaker]

Thanks I will try a local first unsure if Omega would charge with it being under warranty though I'm certain the time taken by them would amount to a eternity!


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I wouldn't think they have a right to charge anything if it's under warranty.
Doesn't mean they won't try !
Bring the guarantee and tell them you want it back asap. Get a receipt too !

Brendan

[moonman100]

I had some issues with my Seamaster under warranty, visited their service department as local to me and met with their Head of Customer Service James Avery, who happened to let me in, took a personal interest in my case and it was treated under warranty and with priority. He can be contacted at James.Avery@uk.swatchgroup.com so hope this helps you.

[woodacre1983]

I had some issues with my Seamaster under warranty, visited their service department as local to me and met with their Head of Customer Service James Avery, who happened to let me in, took a personal interest in my case and it was treated under warranty and with priority. He can be contacted at James.Avery@uk.swatchgroup.com so hope this helps you.

Thank you so much!! I have sent over an email tonight to him and wow! Cannot fault the reply and his passion. The watch is going directly to him.


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[drosen1]

You should be able to take it in if your still under warranty - if your not I would go to a local AD and see what they say first get as many opinions as you can.