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Thread: Show your Sinn watches & TZ-UK Sinn photo base

  1. #1301
    Quote Originally Posted by TH14TH14 View Post
    That's brilliant - thanks very much for your help. Will get in touch with them.
    Iíd avoid the fine-link purely due to no micro-adjust. The h-link seems to divide opinion purely on the quality of the clasp, I find the h-link and clasp really comfortable personally.


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  2. #1302
    Quote Originally Posted by stefaulkner View Post
    This arrived today. Canít see any others in this thread?




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    Love power reserve on watches a genuinely useful complication


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  3. #1303
    Bought this from here probably 10 years ago. Daily wear since. Needs a service (and a decent clean) but still as good as it was. Folks always ask what watch I'd buy and I say this one, and it killed FOMO as there's nothing else i've seen that I'd rather have. Though a blacked out custom Santos has been nagging me a little for the past year.
    Attached Images Attached Images

  4. #1304
    This one has come back home again:




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  5. #1305
    Master Gavbaz's Avatar
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    Quote Originally Posted by waser View Post
    This one has come back home again:




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    Surely this time itís a keeper ;)

    Enjoy pal.

  6. #1306
    Master Gavbaz's Avatar
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    Picked this up last week brand new.




    Had it on for no more than 10 minutes (after taking the shot), then this happened.

    First time I had pressed the Chrono function.



    Very disappointed to say the least. The supplier is also refusing a refund, says I have to send it to Sinn for repair as I have tried it on.

    Disappointed.

  7. #1307
    Quote Originally Posted by Gavbaz View Post
    Surely this time itís a keeper ;)

    Enjoy pal.
    Haha thanks Gav. Iím sure I used that forbidden word the first time I had it too.


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  8. #1308
    Quote Originally Posted by Gavbaz View Post
    Picked this up last week brand new.




    Had it on for no more than 10 minutes (after taking the shot), then this happened.

    First time I had pressed the Chrono function.



    Very disappointed to say the least. The supplier is also refusing a refund, says I have to send it to Sinn for repair as I have tried it on.

    Disappointed.
    Thatís shocking behaviour from the supplier. Hope you get it sorted buddy.


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  9. #1309
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    Quote Originally Posted by Gavbaz View Post
    Picked this up last week brand new.




    Had it on for no more than 10 minutes (after taking the shot), then this happened.

    First time I had pressed the Chrono function.



    Very disappointed to say the least. The supplier is also refusing a refund, says I have to send it to Sinn for repair as I have tried it on.

    Disappointed.
    Thatís bad! Surely I must of been thrown around on delivery as such. Hope Sinn QC would test all functions etc

    Bad of the supplier! Care to share who they are?

  10. #1310
    Grand Master wileeeeeey's Avatar
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    Your contract is with the retailer, not the manufacturer. They have to refund you if thatís what you want. If you bought on a credit card I would give them a call and initiate a charge back.

    https://www.which.co.uk/consumer-rig...g-faulty-goods

  11. #1311

    Show your Sinn watches & TZ-UK Sinn photo base

    Quote Originally Posted by wileeeeeey View Post
    Your contract is with the retailer, not the manufacturer. They have to refund you if thatís what you want. If you bought on a credit card I would give them a call and initiate a charge back.

    https://www.which.co.uk/consumer-rig...g-faulty-goods
    Yes, isnít there a 7 day distance selling rule anyway? Pretty sure you can return anything bought online within that period.


    Contd:

    Just saw that link above looks like you have around 30days anyway.

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  12. #1312
    Master Gavbaz's Avatar
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    Quote Originally Posted by strell View Post
    Thatís bad! Surely I must of been thrown around on delivery as such. Hope Sinn QC would test all functions etc

    Bad of the supplier! Care to share who they are?
    You would have thought so. It is not the first new Sinn I have had with an issue. Had a 104 in the last that came dead.

    Hoping I can come to an agreement before naming, hopefully we can resolve the issue.

  13. #1313
    Master Gavbaz's Avatar
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    Quote Originally Posted by waser View Post
    Yes, isnít there a 7 day distance selling rule anyway? Pretty sure you can return anything bought online within that period.


    Contd:

    Just saw that link above looks like you have around 30days anyway.

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    Quote Originally Posted by wileeeeeey View Post
    Your contract is with the retailer, not the manufacturer. They have to refund you if thatís what you want. If you bought on a credit card I would give them a call and initiate a charge back.

    https://www.which.co.uk/consumer-rig...g-faulty-goods

    Thank you for the advice. I am in retail and was surprised by their response. Particularly as it was a completely distance transaction, with a faulty item.

    I guess from their POV they are taking into account the whole 10 mins it was on my wrist. Not sure how that plays out with watches. I know the rules with cars!

  14. #1314
    Grand Master wileeeeeey's Avatar
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    Quote Originally Posted by Gavbaz View Post
    Thank you for the advice. I am in retail and was surprised by their response. Particularly as it was a completely distance transaction, with a faulty item.

    I guess from their POV they are taking into account the whole 10 mins it was on my wrist. Not sure how that plays out with watches. I know the rules with cars!
    They are talking poo. Best of luck with the return though, pointless headache.

  15. #1315
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    Quote Originally Posted by Gavbaz View Post
    Picked this up last week brand new.




    Had it on for no more than 10 minutes (after taking the shot), then this happened.

    First time I had pressed the Chrono function.



    Very disappointed to say the least. The supplier is also refusing a refund, says I have to send it to Sinn for repair as I have tried it on.

    Disappointed.
    Please could you name the dealer.

  16. #1316
    Master earlofsodbury's Avatar
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    Quote Originally Posted by Gavbaz View Post
    Picked this up last week brand new.

    Had it on for no more than 10 minutes (after taking the shot), then this happened.

    First time I had pressed the Chrono function.

    Very disappointed to say the least. The supplier is also refusing a refund, says I have to send it to Sinn for repair as I have tried it on.

    Disappointed.

    Mildly shocking that this happened, but more so at the dealer's response.

    Sounds like they're assuming you did something careless - which is barmy, QA notwithstanding, the greatest likelihood is that it was handled badly by the carrier on its journey from Germany to you.

    Automatically blaming you is really poor form.

    Another one for the "name-and-shame" chorus - they've already f'd up, no matter what the final resolution might be.

  17. #1317
    Quote Originally Posted by Gavbaz View Post
    Thank you for the advice. I am in retail and was surprised by their response. Particularly as it was a completely distance transaction, with a faulty item.

    I guess from their POV they are taking into account the whole 10 mins it was on my wrist. Not sure how that plays out with watches. I know the rules with cars!
    Would only make sense for them to refused if they were considering you are responsible for the defect (dropped the watch on the floor or something). If they cannot prove that (watch totally mint), then they should take it back and solve the issue themselvesÖ shocking behaviour if they donít

  18. #1318
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    Quote Originally Posted by strell View Post
    Thatís bad! Surely I must of been thrown around on delivery as such. Hope Sinn QC would test all functions etc

    Bad of the supplier! Care to share who they are?
    The sub- dial hand hasnít been pressed on correctly, or the hand isnít a tight fit. Ideally, if Sinn had accredited repairers in the UK this could be sorted out very easily without having to send it back to the manufacturer. If the hand is loose the pipe can be tightened slightly to get a tighter fit, if the hand is too tight and wonít press onto the spindle far enough to be secure it will beed broaching very carefully.

    None of this is rocket science, a competent repairer can sort this easily!

  19. #1319
    Master Sinnlover's Avatar
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    Itís disappointing that things like that can happen on a new item. Itís also really poor show from the retailer. It would put me off dealing with them. I hope the retailer comes to their senses and resolves this to your satisfaction.
    If there is a reason for hope itís that Sinn C/S is top notch in my experience so if it does go down that route they should turn it around quickly.

  20. #1320
    Except this one is filled with gas. But Iím sure the UK service centre can work with that.

    Think they need to send the oil filled ones back to Germany

    Quote Originally Posted by walkerwek1958 View Post
    None of this is rocket science, a competent repairer can sort this easily!

  21. #1321
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    Quote Originally Posted by joe narvey View Post
    Please could you name the dealer.
    Quote Originally Posted by earlofsodbury View Post
    Mildly shocking that this happened, but more so at the dealer's response.

    Sounds like they're assuming you did something careless - which is barmy, QA notwithstanding, the greatest likelihood is that it was handled badly by the carrier on its journey from Germany to you.

    Automatically blaming you is really poor form.

    Another one for the "name-and-shame" chorus - they've already f'd up, no matter what the final resolution might be.
    Agreed the initial response is not great but hopefully we can resolve, will certainly make them if it doesnít get sorted.

  22. #1322
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    Quote Originally Posted by Gavbaz View Post
    Agreed the initial response is not great but hopefully we can resolve, will certainly make them if it doesnít get sorted.
    A PM will suffice, I just do not need the hassle of dealing with suppliers that donít behave reasonably. Thank you.

  23. #1323
    Master Gavbaz's Avatar
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    Quote Originally Posted by walkerwek1958 View Post
    The sub- dial hand hasnít been pressed on correctly, or the hand isnít a tight fit. Ideally, if Sinn had accredited repairers in the UK this could be sorted out very easily without having to send it back to the manufacturer. If the hand is loose the pipe can be tightened slightly to get a tighter fit, if the hand is too tight and wonít press onto the spindle far enough to be secure it will beed broaching very carefully.

    None of this is rocket science, a competent repairer can sort this easily!
    Sinn have a very good accredited service centre in the UK (TWR). Having sent the my Arktis in the past, I am sure they could repair. The issue really is I have been sent a faulty item, having not had it a week, not worn it, I do not want to wait for it to be repaired. Might be ridiculous but it has put me off the watch. So would rather return, I appreciate your knowledgeable reply though Paul.

  24. #1324
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    Thatís quite outrageous

    I would absolutely require a return and refund. I wouldnít want a brand new watch that has been repaired for such a fault, it would be tainted.

    Did you pay any part by credit card?

    I would reject it, and if you get any further pushback, assuming at least £100 had been paid on credit card I would notify the card issuer of a section 75 claim.

    If you hadnít used a credit card, I would still reject via email, and also contact Sinnís customer service.

    Sorry to hear of it

    Dave


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  25. #1325
    Master Gavbaz's Avatar
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    Show your Sinn watches & TZ-UK Sinn photo base

    Quote Originally Posted by helidoc View Post
    Thatís quite outrageous

    I would absolutely require a return and refund. I wouldnít want a brand new watch that has been repaired for such a fault, it would be tainted.

    Did you pay any part by credit card?

    I would reject it, and if you get any further pushback, assuming at least £100 had been paid on credit card I would notify the card issuer of a section 75 claim.

    If you hadnít used a credit card, I would still reject via email, and also contact Sinnís customer service.

    Sorry to hear of it

    Dave


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    Agree Dave. It has put me off. The other thing with the hand moving around, it may mark the dial, I thought? Too much to have on my mind when I have just bought something new.

    Stupidly paid the full amount on my debit card but through PayPal, not sure if that makes a difference. I have emailed them today telling them I do not accept their solution and said I want a full refund. Did not get a reply but I have sent the watch back anyway. Hoping they can see that I have not caused the issue and see sense when it arrives with them tomorrow.
    Last edited by Gavbaz; 9th January 2023 at 20:43.

  26. #1326
    Master helidoc's Avatar
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    Iím sure they will see sense when the watch is back with them.

    PayPal breaks the direct Section 75 link for credit cards, so it is usually better to pay at least a £100 deposit directly.

    Hope it all goes smoothly

    Dave


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  27. #1327
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    My favourite quartz



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  28. #1328
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    Quote Originally Posted by helidoc View Post
    That’s quite outrageous

    I would absolutely require a return and refund. I wouldn’t want a brand new watch that has been repaired for such a fault, it would be tainted.



    Sent from my iPhone using Tapatalk
    I disagree, a watch is collection of parts that have been assembled......they aren`t virgins! It's a very straightforward job to fix this and provided the repairer is careful no-one will know it's been taken apart. I accept that it's annoying but the sensible way forward is for it to go to the UK accredited centre and get fixed without delay, far easier than sending it to Germany and back.

    Absolutely no reason to be put off the watch simply because it's been taken apart and had a hand refitted, no way has the watch been tainted, that's just a thought an emotive thought in someone's head.........as I said they're not virgins!

    Everyone raves about the build quality of Sinn but having taken a few apart I don`t share that view. The hands and dial are quite crudely made, this is obvious when you get up close and take the things apart, they're not in the Omega league or even the TAG league. One of my pet hates in a watch is where the movement ring isn`t secured by clamps into the case, all it requires is a bit more machining and longer case clamps but small manufacturers don't do this. The movement ring is clamped into the case by the squeezing action of the caseback beind screwed on, Sinn use a corrugated spring which helps, but I never like to see this design.

    From Sinn's point of view the watch has been sold and is now second-hand, I can see why they favour fixing it, but it's less than ideal for the customer who bought the watch with a reasonable expectation of it not being faulty. There's no way the fault can be attributed to mis-handling, if the hand had been affixed correctly it would've stayed where it was even if roughly handled.

    Edit: I don`t know who fits the caebacks at the Sinn factory, but he needs his arse kicking! The one I took apart last week had the caseback overtightened to a ridiculous extent, totally unnecessary and it does NOT enhance water resistance. Maybe they employ Guy The Gorilla for this job?
    Last edited by walkerwek1958; 9th January 2023 at 21:22.

  29. #1329
    Master helidoc's Avatar
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    I would still reject and require a refund. Fixable or not, you have expectations that if you spend a lot on a watch, this defect isnít going to occur. Actually if it was a £300 Seiko, I would still reject. The buyer has done the right thing.

    D


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  30. #1330
    Quote Originally Posted by Gavbaz View Post
    Agree Dave. It has put me off. The other thing with the hand moving around, it may mark the dial, I thought? Too much to have on my mind when I have just bought something new.

    Stupidly paid the full amount on my debit card but through PayPal, not sure if that makes a difference. I have emailed them today telling them I do not accept their solution and said I want a full refund. Did not get a reply but I have sent the watch back anyway. Hoping they can see that I have not caused the issue and see sense when it arrives with them tomorrow.
    That's a real bummer - getting something defective when it's brand new can only be made worse if the retailer acts like a pillock

  31. #1331
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    Update on the faulty Sinn.

    After a brief email exchange this morning, I have received a full refund. Despite the initial email, I feel today was handed how it should have been. Shame as I was looking forward to owning one but at least it is resolved.

  32. #1332
    Master earlofsodbury's Avatar
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    Glad to hear it was resolved as it should have been. Still damn disappointing.

  33. #1333
    Craftsman Top-Time's Avatar
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    Quote Originally Posted by waser View Post
    This one has come back home again:




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    That is the perfect 103.

  34. #1334
    Master Sinnlover's Avatar
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    Quote Originally Posted by Gavbaz View Post
    Update on the faulty Sinn.

    After a brief email exchange this morning, I have received a full refund. Despite the initial email, I feel today was handed how it should have been. Shame as I was looking forward to owning one but at least it is resolved.
    Resolved as it should be.
    To be honest it should never have been an issue in the first place, a refund should have been offered at once it was known that there was a in issue. As some one who collects Sinn watches I would like to know who the retailer is so I can avoid them in future.

  35. #1335
    Quote Originally Posted by Top-Time View Post
    That is the perfect 103.
    Seconded. Iím not a huge fan of Sinnís pilot chronos but these have more of a racing look and it completely transforms them.

  36. #1336
    Master Dr Wolff's Avatar
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    Quote Originally Posted by Gavbaz View Post
    Update on the faulty Sinn.

    After a brief email exchange this morning, I have received a full refund. Despite the initial email, I feel today was handed how it should have been. Shame as I was looking forward to owning one but at least it is resolved.
    It should never have been an issue. Sale of Goods Act. End of.
    Glad you got a result (which is only what UK law requires)

  37. #1337
    Quote Originally Posted by Idontgram View Post
    Seconded. Iím not a huge fan of Sinnís pilot chronos but these have more of a racing look and it completely transforms them.
    Quote Originally Posted by Top-Time View Post
    That is the perfect 103.
    Thanks both


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  38. #1338
    Well another one arrived today (thanks Walter!) and I really really like it.

    Contemplating sourcing a bracelet although the strap is very comfortable.






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  39. #1339
    Master Gavbaz's Avatar
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  40. #1340
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  41. #1341
    Journeyman DanielBB's Avatar
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    Sinn 103 St Sa, late 1990s
    Just been serviced by Paul (walkerwek1958)

  42. #1342
    Master sish101's Avatar
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    Nothing local to me.

    https://t.co/GdbFKlPQ2i



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  43. #1343
    No real connection with the Limited Edition element here, I just loved the overall look of this one.

    20221122_110953 by ataripower, on Flickr

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  44. #1344
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    Had the 144 for a couple of years but only now got round to putting the bracelet on. Regret not having done it sooner.

    Great watch.

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  45. #1345
    Craftsman
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    Recently purchased this.
    Sinn U1B

    Currently wearing it with a blue Sinn Strap.
    Put the bracelet on my UX.


  46. #1346
    Master Gavbaz's Avatar
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    Quote Originally Posted by Metalic Mud View Post
    Recently purchased this.
    Sinn U1B

    Currently wearing it with a blue Sinn Strap.
    Put the bracelet on my UX.

    I really like that variant of the U1. Great pick up

  47. #1347
    Master helidoc's Avatar
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    Having made an earlier mental decision to sell, Iíve managed to bond with the U1 again by putting the bracelet back on. Not as heavy as I remember, and the clasp is more moderate in size compared to the silicone.

    Having less than two Sinn in the collection just seemed wrong.







    Dave


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