Originally Posted by
klunk
I'll try without it turning into a rant.
I think most of us are in agreement that this bizzare situation we find ourselves in where if we want to buy a current steel sports Rolex from an AD, we have to jump through hoops, build a purchase history and spend ridiculous amounts of money on stuff we don't really want isn't chiefly the fault of the AD. That annoys me, but I get it - simply a symptom of supply/demand.
It's the general attitude that pisses me off, partly of the AD and more recently the Rolex Service Dept.
3 years ago, I sent a 16600 SD away to Rolex (via the AD) to be serviced. The transaction from start to finish was superb with the AD providing great service and the watch being returned in fantastic condition.
Fast forward to April this year, I took another watch in to be serviced by Rolex.
About 3 weeks later I received a call from the AD, telling me that the watch had been returned by Rolex with a letter stating that Rolex were refusing to service it due to it being "heavily modified". When I asked the AD what this meant, they said they didn't know. Had they bothered to seek clarification from Rolex on what this alleged modification was? - I asked.
No, they replied.
To cut a long story short, it transpires that at some time in it's 20ish year history, the watch movement had been changed and wasn't the original one originally installed when manufactured.
Given the crappy and apathetic service from the AD, I phoned Rolex Service Centre to get some more information. I thought that if I was able to establish that the movement wasn't from a stolen watch, then I'd be happy to keep the watch and have it serviced elsewhere at a Rolex accredited independent.
I hoped that if I could get the serial number of the movement from Rolex, then maybe I could check whether the movement was legitimate.
RSC flatly refused to give me the information I needed - stating that it wasn't their policy to release that information.
The letter they sent back with the watch also quoted incorrect reference numbers for the bezel and dial (the watch that I sent was a white dial 116520 Daytona, the bezel reference they provided was for a Zenith Daytona and the dial reference, a dial from a black bi-colour Daytona) I queried this, but the person at RSC simply wouldn't give me a satisfactory answer and the whole episode, both the arrogant attitude and almost incompetent level of service of both parties left me very wary about dealing with either again.