***IMPORTANT*** - GETTING A NEW PASSWORD FOR THE NEW FORUM

**swanbourne** · 16th July 2012, 15:21

I'm being flooded with e-mails from members who have not been able to get a new password for the forum. Some people can't see how to request a new password and some aren't receiving the e-mail with their new password.

To request a new password, click on the link circled in the image below

e-mails have been queued because of the number of password requests but they should all have been sent now. If you didn't receive an e-mail, it could be because the e-mail address in your profile is not the e-mail address you are currently using.

It may not work from mobile devices and a few members have reported that the password e-mail went straight into their spam folder so please check yoiur spam.

Eddie

**Omegary** · 16th July 2012, 15:32

Originally Posted by WingTsun

Eddie, the other problem many will have (and this happened to me, too) is that often the email containing your new password goes to your spam folder for some reason. Anyone who doesn't instantly receive an email with their new password should have a look in their spam folder because it's probably sitting in there.

This is exactly what happened to me so it's well worth checking your spam folder.

Cheers,
Gary

**vRSG60** · 16th July 2012, 15:38

And me, but the spam folder on my iPhone didn't show any emails I had to log on to Gmail to see them.
Still, worth the wait

**chicaneuk** · 16th July 2012, 15:43

Yip - just checked and mine had gone into spam, despite the original email with the link to verify my account coming through OK.. go figure!

Back online now though - yippee :)

**mihaixp** · 16th July 2012, 15:44

I'm using Yahoo Mail and it got right where it was supposed to (not in Spam folder). I guess that GMail is to blame here.

**flame** · 16th July 2012, 15:47

Originally Posted by WingTsun

Yes, that's what seems to happen and what's confusing. First email with link arrives to inbox, second email with password straight to spam.

Yep , happened to me....

Best - Neil

**waynertron** · 16th July 2012, 15:56

Originally Posted by flame

Yep , happened to me....

Best - Neil

Yeah, stupid googlemail didn't flag the first one as spam but did for the password reset, so I didn't look in the spam folder. I don't know where the automated one went though. Fixed now anyway :)

Thanks and apologies for spamming you Eddie :)

Wayne.

**adesmith** · 16th July 2012, 16:16

Same with SKY as well!!

In now so thats good!!! Thanks for the tip Eddie!!

**china** · 16th July 2012, 16:21

Huhhuh, I feel a bit stupid after asking Eddie for help while the password was in my gmail spam folder...

Thanks a lot, everything working again!

**adzman808** · 16th July 2012, 16:47

+ 1 on the gmail thing

wasn't even in my outlook gmail spam folder, had to go to webmail gmail, i hate webmail gmail...

anyways, back again

**flyerboy** · 16th July 2012, 16:54

Great to be back on-line !

**Thewatchbloke** · 16th July 2012, 17:08

Non of the emails for the password reset went to my spam folder, they correctly arrived in my inbox and I'm using gmail. Odd how it's affecting some and not others.

**MMC** · 16th July 2012, 17:13

Originally Posted by china

Huhhuh, I feel a bit stupid after asking Eddie for help while the password was in my gmail spam folder...

Thanks a lot, everything working again!

You're not alone there...

Check your webmail chaps! Computer-based e-mail clients seem to have a knack of not showing the password reminder mail.

**Tinhart11** · 16th July 2012, 18:20

Thought you'd sent mine by snail mail and you didn't want to see me

**deano42** · 16th July 2012, 18:56

Hi

Mine worked fine, email to inbox.

But why the hell did we loose our passwords in the first place???

Bad integration..??

Thanks
deano

**swanbourne** · 16th July 2012, 19:03

Originally Posted by deano42

Hi

Mine worked fine, email to inbox.

But why the hell did we loose our passwords in the first place???

Bad integration..??

Thanks
deano

You obviously didn't read the announcement I made on the old forum well in advance of the migration. Passwords are encrypted and cannot be exported. If you don't like the inconvenience, go somewhere else, I've spent more than 40 hours trying to make this work and my hosting service has matched this. If you don't like it, ask for a refund - oh, I forgot, it's FREE!

Eddie

**Scouter** · 16th July 2012, 19:04

My current active email is gmail. My old email that I registered to TZ is blueyonder.
One forwards to the other.

The problem was that the blueyonder email catches spam and doesn't notify gmail email, that is where my password was hiding.

Have fun
Scouter

**swanbourne** · 16th July 2012, 19:09

Originally Posted by Scouter

My current active email is gmail. My old email that I registered to TZ is blueyonder.
One forwards to the other.

The problem was that the blueyonder email catches spam and doesn't notify gmail email, that is where my password was hiding.

Have fun
Scouter

But I did post an announcement on the old forum back in June asking for people to make sure their e-mail address was current. I tried to ensure that the migration was as trouble-free as possible but the 173 e-mails I've responded to so far today suggests that it's a waste of time expecting people to take any responsibility for not being able to login. I'm not bothered, I'll just delete those who don't make it.

Eddie

**yonsson** · 16th July 2012, 19:10

Gmail puts the new password mail in the spam folder, if there is anyone out there with gmail reading this.

**bparker170** · 16th July 2012, 19:22

Had to get into the spam folder via Virgin mail to get my password details,didn't come through on Windows Mail.

**Inq24** · 16th July 2012, 19:37

I had the same problems with the password and just as I was writing Eddie an e-mail I looked again for the "forgotten password" button. Checked the spam folder and here I am.

I thought my account was removed for some reason at first.

**andrew e** · 16th July 2012, 20:41

I added my current email a few months ago after Eddie put the sticky up, yet still was too thick to look for "reset password" till the Congratulations you ARE a man, and yes you have exhausted all 5 goes you idiot window came up (!) reset the password, looked in the junk folder when it don't show up, then accidentally deleted it (proof of male chromozone again) extracted it from trash can and let myself in, then gave myself a new password. I think. Sorry Eddie!

However you have done a sterling job on the transfer, being a far braver man than me, so three cheers from the Thames estuary. As way of thanks please find the virtual bacon sarnie enclosed.

Yrs Etc.

0.jpg

**Scouter** · 16th July 2012, 22:13

Originally Posted by swanbourne

But I did post an announcement on the old forum back in June asking for people to make sure their e-mail address was current. I tried to ensure that the migration was as trouble-free as possible but the 173 e-mails I've responded to so far today suggests that it's a waste of time expecting people to take any responsibility for not being able to login. I'm not bothered, I'll just delete those who don't make it.

Eddie

I did take heed of your announcement, checked that I got email from the forum and left well alone.

The purpose of my post was information to read only non-logged in old members and in no way criticism.

**bigvic** · 16th July 2012, 22:38

... Click! And we're back in the room!

I've missed you all.

**shamardal** · 17th July 2012, 00:48

Thanks to the guys who mentioned about avin a look in the Gmail spam folder...bloody gmail spam filtering, it's usually very good but this time I was sitting there for 20 minutes (while browsing around) refreshing my bloody inbox waiting for the new password mail! Sods! ;)

**Andy H** · 17th July 2012, 07:46

Phew, I´m back in! Thought I would have to re-register as the address from which I was trying to reset the password wasn´t recognised, Eddie sorted it though. Nice to be back.

**Neil.C** · 17th July 2012, 07:53

After prompting from this thread I found my new password in the spam folder (didn't know there was such a thing) computers can be very mysterious to me.

Well done Wingy.

**davide** · 17th July 2012, 08:08

I'm back at last. I use Gmail and, as someone has pointed out, while the first reset e-mail is received the second one (with your new password) goes into Gmail's spam folder. The only way of retrieving this is by accessing Gmail through your web browser and finding the spam folder - it won't be in your computer's e-mail (eg Outlook's) spam folder.

**Rob (NZ)** · 17th July 2012, 10:10

Originally Posted by swanbourne

You obviously didn't read the announcement I made on the old forum well in advance of the migration. Passwords are encrypted and cannot be exported. If you don't like the inconvenience, go somewhere else, I've spent more than 40 hours trying to make this work and my hosting service has matched this. If you don't like it, ask for a refund - oh, I forgot, it's FREE!

Eddie

I guess I was deadshit number 174 - but it's all fixed now, thanks Eddie.

Regards,

Rob.

**webvan** · 17th July 2012, 10:14

Same problem here with the second email going to SPAM in Gmail, all good now, thanks for the migration, looks like we have RSS feeds now, let's give it a try!

**Nick Evans** · 17th July 2012, 13:08

I use crappy old AOL, no problems at all here!

**blackie** · 17th July 2012, 13:12

I had no emails in Spam & despite several attempts had no luck

I was getting the first bit to my email but no password after that.

I assume its because i have a symbol in my email addy & thats confused it

Thanks to Eddie (or not as the case may be ) i,m back

**packrat** · 17th July 2012, 13:16

Originally Posted by davide

I'm back at last. I use Gmail and, as someone has pointed out, while the first reset e-mail is received the second one (with your new password) goes into Gmail's spam folder. The only way of retrieving this is by accessing Gmail through your web browser and finding the spam folder - it won't be in your computer's e-mail (eg Outlook's) spam folder.

What happened to me as well.

Must admit this is the first time I have noticed gmail spam filter blocking things from Outlook, but having looked there I see a few other bits n bobs. Definitely need to remember this!

I haven't been on here for a while and must have missed the announcements, either through absence or blindness/stupidity. Sorry for bothering you for what seems to have been the umpteenth time Eddie.

**deano42** · 17th July 2012, 16:42

Originally Posted by swanbourne

You obviously didn't read the announcement I made on the old forum well in advance of the migration. Passwords are encrypted and cannot be exported. If you don't like the inconvenience, go somewhere else, I've spent more than 40 hours trying to make this work and my hosting service has matched this. If you don't like it, ask for a refund - oh, I forgot, it's FREE!

Eddie

Sorry Eddie, my bad. I simply did not see the announcement.

No inconvenience for me the since password recovery exactly as advertised: email to inbox.

Thanks
deano

**swanbourne** · 17th July 2012, 17:32

I've had more than 300 e-mails from members who couldn't get a new password; most of them didn't even try, just said they couldn't login. At an average of 2 minutes per e-mail to read and reply you can work out how much time I've wasted.

Eddie

**caliente** · 17th July 2012, 17:43

All worked fine for me and I am not very technically literate. When I did not receive the new password email I assumed it was in the Gmail spam folder and there it was.

The new functionality on the forum looks amazing if a little bit overwhelming initially. I am looking forward to getting to grips with all the features. Fantastic to be able to search properly as well.

**itsgotournameonit** · 17th July 2012, 17:54

Originally Posted by adesmith

Same with SKY as well!!

In now so thats good!!! Thanks for the tip Eddie!!

Here too !! but no hassle

**Gareth-W** · 18th July 2012, 16:04

Also it might be worth pointing out that most members PM in box is full since the site changeover.....so perhaps a post (if there isn't one already?) to ask all members to check/read/clear their in boxes??

**Tidybeard** · 18th July 2012, 16:21

Originally Posted by Gareth-W

Also it might be worth pointing out that most members PM in box is full since the site changeover.....so perhaps a post (if there isn't one already?) to ask all members to check/read/clear their in boxes??

Thank you Gareth, I have just cleared mine out.

**Gareth-W** · 18th July 2012, 17:32

Originally Posted by Tidybeard

Thank you Gareth, I have just cleared mine out.

Thanks, PM now sent.

**cinnabull** · 18th July 2012, 21:41

Just a quick note to those (if there are any) as thick as me in getting the new password. I thought the spam folder was the Norton one on my Outlook, and I was struggling to understand there was actually another one provided by NTL, my ISP. I had to log onto my mail on the NTL site, and retrieve my new password from the spam folder there. I'm not a techy type you see !! but got there in the end. Eddie, if you read this, thanks for your help.

Stuart

**pluseditor** · 18th July 2012, 23:10

As a user of Entourage I didn't even know that Virgin Mail was operating in the background on my Mac. It took me days to begin to understand where the mysterious password mail had actually gone. Apologies to Eddie here for driving him mad with mails. Anyway, I saw a thread on another site and found VMail with 7000 old mails in it. Even finding the spam folder was made as difficult as possible but when I found it, there were all the TZ passwords and here I am. You learn something every day it seems. Bloody VMail. Who knew?

**cinnabull** · 19th July 2012, 16:28

Originally Posted by pluseditor

As a user of Entourage I didn't even know that Virgin Mail was operating in the background on my Mac. It took me days to begin to understand where the mysterious password mail had actually gone. Apologies to Eddie here for driving him mad with mails. Anyway, I saw a thread on another site and found VMail with 7000 old mails in it. Even finding the spam folder was made as difficult as possible but when I found it, there were all the TZ passwords and here I am. You learn something every day it seems. Bloody VMail. Who knew?

See my post above. Same happened to me.

Stuart

**waltham** · 20th July 2012, 09:21

Thanks Eddie,
It worked

Waltham

:-)

**kokolino23** · 25th July 2012, 16:03

worked for me, thanks Eddie!

**UJJWALDEY8165** · 29th July 2012, 19:22

Eddie

Thanks for helping me getting back in.

Ujjwal

**angeche** · 7th August 2012, 12:41

Originally Posted by UJJWALDEY8165

Eddie

Thanks for helping me getting back in.

Ujjwal

Me too. It took a while but I am back!

**Tonee** · 18th August 2012, 10:51

I maffed this big time ,missed Eddies messages

my fault Eddies gives a hell of a lot of time free and i appreciate it .
I forgot my passwords ,then through work i lossed my old email adress so im starting again -dont mind just happy to be here gents

Tony AKA "Tonee" aka SEIKOLIC

**swanbourne** · 18th August 2012, 14:03

Originally Posted by Tonee

I maffed this big time ,missed Eddies messages

my fault Eddies gives a hell of a lot of time free and i appreciate it .
I forgot my passwords ,then through work i lossed my old email adress so im starting again -dont mind just happy to be here gents

Tony AKA "Tonee" aka SEIKOLIC

Why didn't you resurrect your own account? All it takes it to change the e-mail to your present one and force a password reminder. I thought I'd already done this? I would rather you revive your old account than create a new one.

Eddie

**Tonee** · 20th August 2012, 12:48

Originally Posted by swanbourne

Why didn't you resurrect your own account? All it takes it to change the e-mail to your present one and force a password reminder. I thought I'd already done this? I would rather you revive your old account than create a new one.

Eddie

yes Eddie found the reset in spam but had looked for it twice before now present and ran past 24 hr activate timespan

to be honest i dreaded asking again ,taking too much of your time up
Tony..........

Thread: IMPORTANT - GETTING A NEW PASSWORD FOR THE NEW FORUM

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