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Thread: ***IMPORTANT*** - GETTING A NEW PASSWORD FOR THE NEW FORUM

  1. #1
    Administrator swanbourne's Avatar
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    ***IMPORTANT*** - GETTING A NEW PASSWORD FOR THE NEW FORUM

    I'm being flooded with e-mails from members who have not been able to get a new password for the forum. Some people can't see how to request a new password and some aren't receiving the e-mail with their new password.

    To request a new password, click on the link circled in the image below



    e-mails have been queued because of the number of password requests but they should all have been sent now. If you didn't receive an e-mail, it could be because the e-mail address in your profile is not the e-mail address you are currently using.

    It may not work from mobile devices and a few members have reported that the password e-mail went straight into their spam folder so please check yoiur spam.

    Eddie
    Attached Images Attached Images
    Whole chunks of my life come under the heading "it seemed like a good idea at the time".

  2. #2
    Master Omegary's Avatar
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    Quote Originally Posted by WingTsun View Post
    Eddie, the other problem many will have (and this happened to me, too) is that often the email containing your new password goes to your spam folder for some reason. Anyone who doesn't instantly receive an email with their new password should have a look in their spam folder because it's probably sitting in there.
    This is exactly what happened to me so it's well worth checking your spam folder.

    Cheers,
    Gary

  3. #3
    Master vRSG60's Avatar
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    And me, but the spam folder on my iPhone didn't show any emails I had to log on to Gmail to see them.
    Still, worth the wait

  4. #4
    Master
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    Yip - just checked and mine had gone into spam, despite the original email with the link to verify my account coming through OK.. go figure!

    Back online now though - yippee :)

  5. #5
    Master
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    I'm using Yahoo Mail and it got right where it was supposed to (not in Spam folder). I guess that GMail is to blame here.

  6. #6
    Quote Originally Posted by WingTsun View Post
    Yes, that's what seems to happen and what's confusing. First email with link arrives to inbox, second email with password straight to spam.
    Yep , happened to me....

    Best - Neil

  7. #7
    Craftsman waynertron's Avatar
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    Quote Originally Posted by flame View Post
    Yep , happened to me....

    Best - Neil
    Yeah, stupid googlemail didn't flag the first one as spam but did for the password reset, so I didn't look in the spam folder. I don't know where the automated one went though. Fixed now anyway :)

    Thanks and apologies for spamming you Eddie :)

    Wayne.

  8. #8
    Master adesmith's Avatar
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    Thumbs up

    Same with SKY as well!!

    In now so thats good!!! Thanks for the tip Eddie!!

  9. #9
    Master
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    Huhhuh, I feel a bit stupid after asking Eddie for help while the password was in my gmail spam folder...

    Thanks a lot, everything working again!

  10. #10
    Master adzman808's Avatar
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    + 1 on the gmail thing

    wasn't even in my outlook gmail spam folder, had to go to webmail gmail, i hate webmail gmail...

    anyways, back again

  11. #11
    Master
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    Smile Good to be back

    Great to be back on-line !

  12. #12
    Master Thewatchbloke's Avatar
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    Non of the emails for the password reset went to my spam folder, they correctly arrived in my inbox and I'm using gmail. Odd how it's affecting some and not others.

  13. #13
    Master
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    Quote Originally Posted by china View Post
    Huhhuh, I feel a bit stupid after asking Eddie for help while the password was in my gmail spam folder...

    Thanks a lot, everything working again!
    You're not alone there...

    Check your webmail chaps! Computer-based e-mail clients seem to have a knack of not showing the password reminder mail.

  14. #14

    Unhappy Forum update

    Thought you'd sent mine by snail mail and you didn't want to see me

  15. #15

    Exclamation

    Hi

    Mine worked fine, email to inbox.

    But why the hell did we loose our passwords in the first place???

    Bad integration..??

    Thanks
    deano

  16. #16
    Administrator swanbourne's Avatar
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    Quote Originally Posted by deano42 View Post
    Hi

    Mine worked fine, email to inbox.

    But why the hell did we loose our passwords in the first place???

    Bad integration..??

    Thanks
    deano
    You obviously didn't read the announcement I made on the old forum well in advance of the migration. Passwords are encrypted and cannot be exported. If you don't like the inconvenience, go somewhere else, I've spent more than 40 hours trying to make this work and my hosting service has matched this. If you don't like it, ask for a refund - oh, I forgot, it's FREE!

    Eddie
    Whole chunks of my life come under the heading "it seemed like a good idea at the time".

  17. #17
    Craftsman
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    My current active email is gmail. My old email that I registered to TZ is blueyonder.
    One forwards to the other.

    The problem was that the blueyonder email catches spam and doesn't notify gmail email, that is where my password was hiding.

    Have fun
    Scouter

  18. #18
    Administrator swanbourne's Avatar
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    Quote Originally Posted by Scouter View Post
    My current active email is gmail. My old email that I registered to TZ is blueyonder.
    One forwards to the other.

    The problem was that the blueyonder email catches spam and doesn't notify gmail email, that is where my password was hiding.

    Have fun
    Scouter
    But I did post an announcement on the old forum back in June asking for people to make sure their e-mail address was current. I tried to ensure that the migration was as trouble-free as possible but the 173 e-mails I've responded to so far today suggests that it's a waste of time expecting people to take any responsibility for not being able to login. I'm not bothered, I'll just delete those who don't make it.

    Eddie
    Whole chunks of my life come under the heading "it seemed like a good idea at the time".

  19. #19
    Master yonsson's Avatar
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    Gmail puts the new password mail in the spam folder, if there is anyone out there with gmail reading this.

  20. #20
    Master
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    Had to get into the spam folder via Virgin mail to get my password details,didn't come through on Windows Mail.

  21. #21
    Craftsman Inq24's Avatar
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    I had the same problems with the password and just as I was writing Eddie an e-mail I looked again for the "forgotten password" button. Checked the spam folder and here I am.

    I thought my account was removed for some reason at first.

  22. #22
    Craftsman
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    I added my current email a few months ago after Eddie put the sticky up, yet still was too thick to look for "reset password" till the Congratulations you ARE a man, and yes you have exhausted all 5 goes you idiot window came up (!) reset the password, looked in the junk folder when it don't show up, then accidentally deleted it (proof of male chromozone again) extracted it from trash can and let myself in, then gave myself a new password. I think. Sorry Eddie!

    However you have done a sterling job on the transfer, being a far braver man than me, so three cheers from the Thames estuary. As way of thanks please find the virtual bacon sarnie enclosed.

    Yrs Etc.

    0.jpg

  23. #23
    Craftsman
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    Quote Originally Posted by swanbourne View Post
    But I did post an announcement on the old forum back in June asking for people to make sure their e-mail address was current. I tried to ensure that the migration was as trouble-free as possible but the 173 e-mails I've responded to so far today suggests that it's a waste of time expecting people to take any responsibility for not being able to login. I'm not bothered, I'll just delete those who don't make it.

    Eddie
    I did take heed of your announcement, checked that I got email from the forum and left well alone.

    The purpose of my post was information to read only non-logged in old members and in no way criticism.

  24. #24
    ... Click! And we're back in the room!

    I've missed you all.

  25. #25
    Thanks to the guys who mentioned about avin a look in the Gmail spam folder...bloody gmail spam filtering, it's usually very good but this time I was sitting there for 20 minutes (while browsing around) refreshing my bloody inbox waiting for the new password mail! Sods! ;)

  26. #26
    Phew, Im back in! Thought I would have to re-register as the address from which I was trying to reset the password wasnt recognised, Eddie sorted it though. Nice to be back.

  27. #27
    Grand Master Neil.C's Avatar
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    After prompting from this thread I found my new password in the spam folder (didn't know there was such a thing) computers can be very mysterious to me.

    Well done Wingy.
    Cheers,
    Neil.

    My Speedmaster website:

    http://www.freewebs.com/neil271052

  28. #28

    Another tip for Gmail users

    I'm back at last. I use Gmail and, as someone has pointed out, while the first reset e-mail is received the second one (with your new password) goes into Gmail's spam folder. The only way of retrieving this is by accessing Gmail through your web browser and finding the spam folder - it won't be in your computer's e-mail (eg Outlook's) spam folder.

  29. #29
    Master
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    Quote Originally Posted by swanbourne View Post
    You obviously didn't read the announcement I made on the old forum well in advance of the migration. Passwords are encrypted and cannot be exported. If you don't like the inconvenience, go somewhere else, I've spent more than 40 hours trying to make this work and my hosting service has matched this. If you don't like it, ask for a refund - oh, I forgot, it's FREE!

    Eddie
    I guess I was deadshit number 174 - but it's all fixed now, thanks Eddie.

    Regards,

    Rob.

  30. #30
    Same problem here with the second email going to SPAM in Gmail, all good now, thanks for the migration, looks like we have RSS feeds now, let's give it a try!

  31. #31
    Journeyman
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    I use crappy old AOL, no problems at all here!

  32. #32
    Master blackie's Avatar
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    I had no emails in Spam & despite several attempts had no luck

    I was getting the first bit to my email but no password after that.

    I assume its because i have a symbol in my email addy & thats confused it

    Thanks to Eddie (or not as the case may be ) i,m back

  33. #33
    Journeyman packrat's Avatar
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    Quote Originally Posted by davide View Post
    I'm back at last. I use Gmail and, as someone has pointed out, while the first reset e-mail is received the second one (with your new password) goes into Gmail's spam folder. The only way of retrieving this is by accessing Gmail through your web browser and finding the spam folder - it won't be in your computer's e-mail (eg Outlook's) spam folder.

    What happened to me as well.

    Must admit this is the first time I have noticed gmail spam filter blocking things from Outlook, but having looked there I see a few other bits n bobs. Definitely need to remember this!



    I haven't been on here for a while and must have missed the announcements, either through absence or blindness/stupidity. Sorry for bothering you for what seems to have been the umpteenth time Eddie.

  34. #34
    Quote Originally Posted by swanbourne View Post
    You obviously didn't read the announcement I made on the old forum well in advance of the migration. Passwords are encrypted and cannot be exported. If you don't like the inconvenience, go somewhere else, I've spent more than 40 hours trying to make this work and my hosting service has matched this. If you don't like it, ask for a refund - oh, I forgot, it's FREE!

    Eddie
    Sorry Eddie, my bad. I simply did not see the announcement.

    No inconvenience for me the since password recovery exactly as advertised: email to inbox.

    Thanks
    deano

  35. #35
    Administrator swanbourne's Avatar
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    I've had more than 300 e-mails from members who couldn't get a new password; most of them didn't even try, just said they couldn't login. At an average of 2 minutes per e-mail to read and reply you can work out how much time I've wasted.

    Eddie
    Whole chunks of my life come under the heading "it seemed like a good idea at the time".

  36. #36
    Craftsman
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    All worked fine for me and I am not very technically literate. When I did not receive the new password email I assumed it was in the Gmail spam folder and there it was.

    The new functionality on the forum looks amazing if a little bit overwhelming initially. I am looking forward to getting to grips with all the features. Fantastic to be able to search properly as well.

  37. #37
    Master itsgotournameonit's Avatar
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    Cool Sky.com

    Quote Originally Posted by adesmith View Post
    Same with SKY as well!!

    In now so thats good!!! Thanks for the tip Eddie!!
    Here too !! but no hassle

  38. #38

    Question

    Also it might be worth pointing out that most members PM in box is full since the site changeover.....so perhaps a post (if there isn't one already?) to ask all members to check/read/clear their in boxes??

  39. #39
    Quote Originally Posted by Gareth-W View Post
    Also it might be worth pointing out that most members PM in box is full since the site changeover.....so perhaps a post (if there isn't one already?) to ask all members to check/read/clear their in boxes??
    Thank you Gareth, I have just cleared mine out.

  40. #40

    Quote Originally Posted by Tidybeard View Post
    Thank you Gareth, I have just cleared mine out.

    Thanks, PM now sent.

  41. #41
    Craftsman
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    Just a quick note to those (if there are any) as thick as me in getting the new password. I thought the spam folder was the Norton one on my Outlook, and I was struggling to understand there was actually another one provided by NTL, my ISP. I had to log onto my mail on the NTL site, and retrieve my new password from the spam folder there. I'm not a techy type you see !! but got there in the end. Eddie, if you read this, thanks for your help.

    Stuart

  42. #42
    Master
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    Virgin mail?

    As a user of Entourage I didn't even know that Virgin Mail was operating in the background on my Mac. It took me days to begin to understand where the mysterious password mail had actually gone. Apologies to Eddie here for driving him mad with mails. Anyway, I saw a thread on another site and found VMail with 7000 old mails in it. Even finding the spam folder was made as difficult as possible but when I found it, there were all the TZ passwords and here I am. You learn something every day it seems. Bloody VMail. Who knew?

  43. #43
    Craftsman
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    Quote Originally Posted by pluseditor View Post
    As a user of Entourage I didn't even know that Virgin Mail was operating in the background on my Mac. It took me days to begin to understand where the mysterious password mail had actually gone. Apologies to Eddie here for driving him mad with mails. Anyway, I saw a thread on another site and found VMail with 7000 old mails in it. Even finding the spam folder was made as difficult as possible but when I found it, there were all the TZ passwords and here I am. You learn something every day it seems. Bloody VMail. Who knew?
    See my post above. Same happened to me.

    Stuart

  44. #44

    Smile

    Thanks Eddie,
    It worked

    Waltham

    :-)

  45. #45
    Craftsman
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    worked for me, thanks Eddie!

  46. #46
    Master
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    Eddie

    Thanks for helping me getting back in.

    Ujjwal

  47. #47

    Quote Originally Posted by UJJWALDEY8165 View Post
    Eddie

    Thanks for helping me getting back in.

    Ujjwal
    Me too. It took a while but I am back!

  48. #48
    Apprentice
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    back on TZ

    I maffed this big time ,missed Eddies messagesmy fault Eddies gives a hell of a lot of time free and i appreciate it .
    I forgot my passwords ,then through work i lossed my old email adress so im starting again -dont mind just happy to be here gents

    Tony AKA "Tonee" aka SEIKOLIC

  49. #49
    Administrator swanbourne's Avatar
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    Quote Originally Posted by Tonee View Post
    I maffed this big time ,missed Eddies messagesmy fault Eddies gives a hell of a lot of time free and i appreciate it .
    I forgot my passwords ,then through work i lossed my old email adress so im starting again -dont mind just happy to be here gents

    Tony AKA "Tonee" aka SEIKOLIC
    Why didn't you resurrect your own account? All it takes it to change the e-mail to your present one and force a password reminder. I thought I'd already done this? I would rather you revive your old account than create a new one.

    Eddie
    Whole chunks of my life come under the heading "it seemed like a good idea at the time".

  50. #50
    Apprentice
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    password

    Quote Originally Posted by swanbourne View Post
    Why didn't you resurrect your own account? All it takes it to change the e-mail to your present one and force a password reminder. I thought I'd already done this? I would rather you revive your old account than create a new one.

    Eddie
    yes Eddie found the reset in spam but had looked for it twice before now present and ran past 24 hr activate timespan
    to be honest i dreaded asking again ,taking too much of your time up
    Tony..........

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