If its £166 for the repair with Dell that’s probably the best you can do . You might well get success at small claims but you’d probably have to get the laptop evaluated at an independent to provide...
Type: Posts; User: Mr.D
If its £166 for the repair with Dell that’s probably the best you can do . You might well get success at small claims but you’d probably have to get the laptop evaluated at an independent to provide...
I would be saying not good enough for a 2 year old laptop.
That’s an obvious manufacturing fault . Its a laptop and designed to have a screen that opens . Dell should ensure the components...
Call them up again explain you are not happy. 2 years is not an acceptable lifespan for an expensive item like a laptop. Ask to speak to a supervisor. If they start talking warranty tell them under...
I’m actually surprised Dell didn’t just roll over immediately . You must have a kipper blindly following the flowchart on their screen in the call centre.
Yup there you go . Two years for a laptop to fail for an internal cable malfunction is nit acceptable . The consumer has a reasonable expectation of lifespan for a consumer device .
Speak to...
I would escalate at Dell. You have an expectation for reasonable lifespan for an item like a laptop , 4 years minimum I reckon. Regardless of their own warranty .