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Type: Posts; User: Mr.D

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    If its £166 for the repair with Dell thatís probably the best you can do . You might well get success at small claims but youíd probably have to get the laptop evaluated at an independent to provide...
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    I would be saying not good enough for a 2 year...

    I would be saying not good enough for a 2 year old laptop.

    Thatís an obvious manufacturing fault . Its a laptop and designed to have a screen that opens . Dell should ensure the components...
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    Call them up again explain you are not happy. 2...

    Call them up again explain you are not happy. 2 years is not an acceptable lifespan for an expensive item like a laptop. Ask to speak to a supervisor. If they start talking warranty tell them under...
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    Iím actually surprised Dell didnít just roll over immediately . You must have a kipper blindly following the flowchart on their screen in the call centre.
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    Yup there you go . Two years for a laptop to fail...

    Yup there you go . Two years for a laptop to fail for an internal cable malfunction is nit acceptable . The consumer has a reasonable expectation of lifespan for a consumer device .

    Speak to...
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    I would escalate at Dell. You have an expectation...

    I would escalate at Dell. You have an expectation for reasonable lifespan for an item like a laptop , 4 years minimum I reckon. Regardless of their own warranty .
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