Update: I spoke with a supervisor at Dell today who said that the best they can offer is that I pay for the replacement screen but not the engineer visit (as previously stated).They said that there...
Type: Posts; User: Rocket Man
Update: I spoke with a supervisor at Dell today who said that the best they can offer is that I pay for the replacement screen but not the engineer visit (as previously stated).They said that there...
Update, Dell have offered the following:
"As a one-time exception and a gesture of our goodwill, we would be waiving the engineer charges and assisting you with the replacement of the LCD. You...
Thank you for your comments about expecting a reasonable life span from the laptop. I'm wondering how best to escalate this with Dell?
No joy yet unfortunately.
Dell flash code (7 white, 2 amber) indicates LCD failure.
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Thanks, I can't see an option for safe mode. Tried Startup Repair option under Advanced Options but that didn't identify anything
Yes, that's right.
Unless there's some other way to boot up in safe mode?
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Can't reboot in safe mode.
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Yep, tried that. Cycles through colours.
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According to Dell technical support the problem isn't the screen, it's the cable connecting the LCD screen to the motherboard.
The laptop is only two years old (out of warranty unfortunately) so...
The Dell logo appears briefly when I turn the laptop on, then there is no display at all.
I don't think I'll be buying another Dell!
It's an XPS13 9310
Contacted a local company (SysFix) who informed me that they don't repair laptop screens.
Thanks Paul, that would be very helpful.
Thanks everyone for your help.
I'm in SE London. Will see if I can find a local repair shop.
Thanks Lewie, I tried the fixes suggested in that video but no joy.
I don't have the right tools nor the expertise to tinker with it myself.
Just spoken with someone at Dell support. Seems like the cable connecting the LCD screen to the motherboard is faulty. I can use my laptop with an external monitor.
According to Dell diagnostics,...
My Dell XPS 13 laptop has just died and I'm wondering if anyone has any ideas what I could try to bring it back to life?
The F12 key doesn't work so I can't run any diagnostics or restart in safe...