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Just had my refund email too. I wonder whether this was expedited because of our chasing or would have happened anyway. I guess we'll never know!

Thanks for the explanation - that makes more sense.

Interesting. I've had another email back apologising for the delay and again saying "because Brexit". I've politely asked them to explain why Brexit doesn't affect them taking orders and shipping...

Pretty poor, isn't it. A company this size and with this profile really shouldn't be treating customers like this - I'm getting pretty fed up with "it's Brexit" or "it's covid" to excuse poor...

I'm still waiting - any joy?

Thanks for coming back - I think I'll give them a ring on Monday.

^^thanks for that. Would you mind posting back whether it comes through please as I may have to follow the same process and ask for the manual refund?

I'm sure you'll have already experienced this but although the returns process is easy (they include a label in the box and you drop it off at a UPS point) and free, the refund part isn't very...

The Atom LT is great but the face fabric isn't very breathable and I overheat in mine when moving if I'm not careful (good at shielding from the wind though).

I'm a big fan of Arcteryx and their...

Just as an FYI, the London Piccadilly store is open by phone and they have some jackets in that aren't showing as in stock elsewhere - worth a phone call.

They also said that a large delivery of...