I can’t imagine so as by the sounds of it the service would have been driven by your father and insurance company. Ultimately they approved the work. If a new case was required that must have been a...
Type: Posts; User: Jammt79
I can’t imagine so as by the sounds of it the service would have been driven by your father and insurance company. Ultimately they approved the work. If a new case was required that must have been a...
Omega do not charge additionally for the parts mentioned here and either should STS or any accredited service workshop. They are part of an accredited network, they appear on the omega website where...
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It’s now starting at 16 weeks from a retailer who I spoke with last week about getting a annual calendar. It’s ridiculous....
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That is simply just wrong, it’s 5k for Omega specific tooling. The rest you should have as a watchmaker. A polishing room separated from where you service the movement is common sense. Swatch are...
What was the bad experience.... it’s not in your opening post. Is it recent trying to get your X33 serviced.
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Wow 4 months, I’m guessing it’s a vintage model? How long did they say it will take. I’m not sure there is much they can do if there isn’t anything to advise.
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They are really fun watches!
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Because it’s part of the service... like when you have your car serviced. Certain parts are replaced as standard. In terms of helium valve, it needs to be removed in order to valet the case. Fitting...
Omega themselves, there based in Southampton and will send you a pre paid pack. Expect 100ish for battery, replacement seals and case and bracelet clean.
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I received my 861 speedy chronograph back in 6 weeks and at £552. It looked fantastic, came with 2 year guarantee in red pouch with some replacement bits. I deal directly so no retailer additional...
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The marks look as though they are from the jaws the watch sits in on the timing machine when regulating. It’s clear based on the position of the marks are that the timing machine jaws have been...
I’ve been told that Simon Freese has packed up his tools?
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That watch based on the pictures loaded is clearly worn. There are scratches and dents on the case back and on the ringed lip where the diver sits in.
I’m unsure what Longines will say, other...
To me it looks as though it’s been polished out...
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Omega definitely DO NOT use STS to service watches. They receive work from people other than forum members though I appreciate we like to think the horological world revolves around us. I guess they...
Does the case back have the serial number on it?
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I’ve had positive experiences. I recently sent a F.Piguet chrono planet ocean and it came back looking great and in 4 weeks though they said it would be up to 6. Call them and they send you a pre...
All the staff I have had dealings with at Swatch have been great including the accreditation process for our workshop.
The chap you want is James Avery and his email is -...
I’m not sure I can agree, Omega have increased the number of independents who can get parts not reduced. Previously, only STS. Now it’s near to 100, I’d hardly say a few.
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No chance, they stopped sending STS any work years ago... Simon isn’t accredited by Omega. Though when speaking to him and STS recently both said to me they send work to Southampton.
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Did the customer talk directly to Omega or was it translated through the retailer. GDPR makes it difficult for brands to have conversations and rely on retailers to do so correctly. In honesty if...
Surely it’s better than taking your money and offering no guarantee. Insistence on it being replaced is because it may cause an issue further down the line. Though I think you are mistaking Rolex...