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  1. I had the same the first time mine went back - I...

    I had the same the first time mine went back - I ended up speaking to Rolex in West Malling directly.


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    No idea as it doesn’t seem they’re repairing any more, just replacing.


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  3. First time I sent it back via the AD but ended up...

    First time I sent it back via the AD but ended up speaking to Rolex directly as I was getting contradictory messages each time I chased it up.

    Rolex HQ isn’t too far from me so when it happened...
  4. I bought mine in December 18 and it lasted three...

    I bought mine in December 18 and it lasted three entire weeks before going back.

    Rolex had it for four months. When it came back in April 19 it had an entire new movement.

    Fast forward to Feb...
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    There’s no record of either his old or new company on Companies House....


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    This is all above. He is supposed to have edited...

    This is all above. He is supposed to have edited all the raw footage into a film of the day. All he’s done is a short trailer and then, eventually a Dropbox full of unedited video clips.


    Sent...
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    He’s done us a trailer and he eventually sent all the raw footage. What we’re waiting for him to do is produce an edited together film.

    The trailer is awesome, I think he just takes on too much...
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    Thanks all for the links and advice.

    I’ll get something in writing and sent off to him this week.

    How are Royal Mail evidencing delivery for their signed for services at the moment?

    I know...
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    Haha. I’ll just wait until I’m self isolating with symptoms to make sure I definitely won’t get into any trouble over making the trip!!


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    From reading it seems that that’s exactly what another group did, apparently unsuccessfully, around 18 months ago


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    I think more research tomorrow, collating my...

    I think more research tomorrow, collating my evidence and then penning a letter is exactly what I am leaning towards.


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    From what I can work out he’s a sole trader and just keeps setting up new websites and associated social media to distance himself from the poor reviews.

    The annoying thing is the standard of his...
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    Not very. I’m in East Kent, He’s at the opposite end of the country in County Durham.

    Bailiffs was another option I’d seen, but like you say I’d much rather have the finished footage than the...
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    No we haven’t contacted anyone yet. We’re just about to start working out exactly how to proceed then life took over for a few months.


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    Yes. With timed deadlines that the work would be...

    Yes. With timed deadlines that the work would be completed by.


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    Small Claims Advice

    I got married abroad two years ago and had someone fly out to film it.

    He turned up as he said he would and within a month of getting back he had sent us a small clip that he’d edited together...
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    Just realised this says I’m 63 not 6ft 3. I was trying to emphasise being tall not old! I’m actually 41, but not sure how that would affect how a T-shirt fits anyway.


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    My size. You send in all your measurements...

    My size.

    You send in all your measurements and they make it for you.


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    I ask for vouchers for son of a tailor every year...

    I ask for vouchers for son of a tailor every year for Christmas - the more you buy the cheaper per item.

    It all turns up too big, then after two washes it all fits perfectly, which for me is...
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    Maybe I didn’t fully explain in the first post. Just having the old broken watch back was never an option!

    It’s good that they’ve offered a like for like replacement, what I meant by ‘would you be...
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    I was more thinking along the lines of asking for...

    I was more thinking along the lines of asking for something else in exchange as I’m not convinced this watch won’t now be eternally with its problems.


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    This is my friends concern. It gets replaced and...

    This is my friends concern. It gets replaced and then in another 6/8/10 months same thing again!


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    15 month old watch. Was brand new when purchased...

    15 month old watch. Was brand new when purchased from SC (2 weeks old still stickered, boxed and not worn). Of those 15 months it has been back from repair twice for a total of just over 4 months.
    ...
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    Hypothetical Question

    So, a ‘friend’ of mine bought a watch from SC (for RRP) when it first came out at the end of 2018 (as far as I am aware they’re still not the easiest to get hold of).

    After three weeks it went...
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    This is the one I’d seen


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