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Adi - just in case this one is also removed it might be an idea to copy it into a Word document or suchlike so that it can easily be replaced should it disappear. You could also...

I was the 151st person to "find the review helpful", that was maybe an hour ago and it's on 166 as I type - no other review, that I can see, has had such a response.

No doubt that there'll be...

Bit insulting when it takes a social media post to kick things up a gear, especially so when you've played everything internal to the extent you have with no prior response.

The only conclusion I...

And you'd be perfectly entitled to do so.

What a complete shower....

I'm not trying to stir the pot here however is it possible that it's part failure that is responsible for the fluid dump rather than poor or incorrect fitting?

I've typed the above knowing full...

A new car under warranty? Slightly different situation I'd say, the dealer would be making some money from Mercedes themselves I would have thought.

Edit - ah, I presume you meant the...

Maybe it's a case of naivety with regards to such requests though I'm still surprised that the Principal thought it acceptable to ask something from you after everything his dealership has been...

I think we can all accept that crap happens from time to time, that's not to excuse it however we all have customer service tales of woe - in this case, a pretty extreme example!

It's hard to...

Do you get any sense of the dealership moving forward with their customer service interactions and procedures, Adi? It's one thing stating where they went wrong (sincerely, by the way you've reported...

You weren't to know how this would unfold. You may be thinking that you could/should have contacted Porsche sooner than you did however it is the dealer that has put you in this situation, it's not...