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It's worth pointing out that they've caused distress.

Or what? They black list you? How do they know if you've sold it anyway? It is all daft, the prices/flippers/greys drive a lot of demand surely, so I'm unconvinced about tales of ADs and Rolex...

i tend to agree, is the AD trying it on?

I'd say return for new replacement, if they refuse, try rolex uk and see what they say. however, you have the purchase receipt i assume, or the AD can...