Can I avoid the HSBC World of Pain?
I have just completed a negotiation with HSBC regarding a payment I tried to make for a watch.
It took me 120 minutes, just over 90 of which were spent on hold.
Their Fraud Dept. sent me an SMS asking me to text "Yes" to a number contained within the SMS which was a chargeable number. I was reluctant so to do without verifying the source was genuine.
I later received a SMS asking me to phone their Fraud Dept. on a number which showed as suspicious on whocalledme.com. To be fair there were also reports that the number was valid; a mixed review shall we say.
Finally I obtained another number through my secure online banking app which I was confident was genuine, called and after only 18 minutes on hold finally got to speak to an operative who assured me that the payment had gone through. I await confirmation from the extremely patient vendor, who has been very understanding.
So I ask the question, more in hope than expectation, "can anyone recommend a banking facility with fit-for-purpose customer service?"
Can I avoid the HSBC World of Pain?
Can’t recommend First Direct highly enough. I realise they are part of hsbc group, but seem to be worlds apart in terms of customer service. Whenever I have had to ring i get straight through to an actual person, no automated nonsense, no sitting in a queue for hours. They have been spot on with me, any issue has been sorted within about 5-10mins. Do yourself a favour and get yourself a new bank
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Can I avoid the HSBC World of Pain?
Quote:
Originally Posted by
Saint-Just
I think (but that maybe wishful thinking) that those internet banks are more geared to solve those issues than traditional banks, for whom the app is an add-on that cannot bypass their traditional systems.
I bank with several but my favourite is Starling, and every interaction I have with them is extremely quick. They simply would not exist if their customers had to spend time on hold over the phone for a transaction.
You could well be right. The first time I had to ring First Direct I couldn’t believe it. After about 3 rings it was picked up by a human - thought I’d mis dialled and got through to some poor sods home number! Has been pretty much the same every time since so obviously no fluke
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