Received supposedly new watch from Jura
Today I received my latest edition watch the. Ball Enigineer Master 2 Skindiver chronometer from Jura watches for a 10 percent off price of 2040..
First of all I absolutely love the watch.. the syringe hands the finish and the bracelet , possibly my favourite watch for quite some time.. but devastated to see so many handling marks and small scratches.. ive emailed them and asked either for a new replacement or a return for refund.. but its sods law that they will not have another as they are out of production.. thing is If i wear it for a few months id likely put more marks on it and they are not major.. but its just the bloody cheek of it.. have a look and do you think id be better asking for a partial refund and keep it... feel free to comment on the watch , the AD and the marks.
https://uploads.tapatalk-cdn.com/201...c737d57815.jpghttps://uploads.tapatalk-cdn.com/201...a350969803.jpghttps://uploads.tapatalk-cdn.com/201...c9aaca1161.jpghttps://uploads.tapatalk-cdn.com/201...80f3691525.jpghttps://uploads.tapatalk-cdn.com/201...0ec61d66fe.jpg
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An update and I feel an important development with my experience with Jura..
I have as a collector and enthusiast been involved with Jura watches for about 8 months.. I have initially found them to be helpful and polite and reassuring.
Things took a turn for the worse with the Ball watch purchase and left a sour taste in my mouth and with many others on here also. It was clear from responses that
I was not isolated in this as an experience.
This thread has without doubt caught their attention and I was contacted by a customer service agent, I will not name them.. and they were very professional and apologetic and assured me that
they had taken on board the issues and my feedback and they were keen to keep me as a customer. I felt quietly confident that JURA have learnt some lessons from this episode, and some of the changes that
have taken place since include their willingness to take wrist shots or shots of the actual watch for you before dispatch or purchae..this I fell is a great development..
It is nice to see that they have follwed up with me, didnt shy away from my critiscism and were intent on improving and listening.
The thread has obviously impacted on them and because of their response I am just putting this out there, its a second chance so to speak.
I have actually ordered the new Seiko from them today..and I am happy after speaking with them to continue to use them...lets hope this is the start and not just a one off, and to be fair to them Im sure they are
100% genuine in their apology.
Received supposedly new watch from Jura
Personally, I’d return it and search elsewhere. I appreciate it’s out of production, but if you’re a keen bean with an afternoon spare, I bet if you ring around the UK dealers (you’ll likely find a list on the ball website) you’ll find a piece in stock somewhere, then all you have to do is haggle. Have you tried Chrono24?
Edit> Just to add, I think this is a great looking watch
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Received supposedly new watch from Jura
They should be ashamed of themselves. A mere £100 off for this? I would recommend telling them to stuff it but of course it depends on how much you want the watch[emoji41]nice watch by the way.