And ADs don’t need to build a relationship with a sports Rolex buying customer who will buy one from wherever available.
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Paying to have another dealer than the original seller send a watch for a service: mean spirited but acceptable.
Paying anyone to send a watch under guarantee because it is faulty: out of the question.
Among all the shit ADs have to swallow to keep their Rolex authorisation, I would think this is small beer.
I would however make it a point of principle.
Oh dear. I’m moving to a different country and the nearest AD is probably a 5hr drive away - probably cheaper to fly back to UK tbh than drive that with tolls. Not sure how reliable the postal service is yet. Time will tell.
If you fly back to the UK you'll have to take public transport. Dearer than even the Normandy motorway :la:
Treat 'em mean, keep 'em keen appears to be the new strategy!
What's more it certainly seems to be working with people queuing up around the proverbial block to join the ranks of the abused - even paying well above retail for the privilege.
Incredible marketing.
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Bremont offered to send a courier to pick up my watch from my house when it needed work under warranty. Crap company though ;)
Another black mark against the company who it seems cannot do anything to dissuade the clamouring hordes from handing them thousands of pounds.
I have little doubt the root of this problem is Rolex and not the ADs. I think other brands must simply be re-compensing ADs for such warranty returns.
Given Rolex's rep for reliability, I'd have thought covering such costs would be relatively minimal. Is their 2 secs accuracy commitment unsustainable without asking customers to foot the postage?
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Panerai:
In Germany sending from Bucherer to service is free, unless you give up with the service (after the initial check in service) then you have to pay 60 Euro.
In Poland - sending watch from Panerai AD to service ~ 80 Euro.