Wrong Sinn watch returned from a service.....
I sent my Sinn 956 Klassik on black leather for a service and repair (new crystal).
I had heard that Sinn can be a little flakey on communication, so I found an authorised dealer to send through to Sinn so I had someone to call! I’m not going to name them as they have been okay so far on this.
The watch came back this week, but in the box, much to my surprise, was a steel 556!
Does anyone know what position I am in here, the exact details of the watch model are not on the paperwork I have from the dealer, only the damage.
I have now given the dealer a picture of my 956 with the exact damage that was detailed on the ticket, and a picture of my original paperwork guarantee card, and serial number.
My concern is that Sinn have sent MY watch to someone else, and as it’s worth 3x as much as the one I was returned, that my watch will be lost in the ether and not returned to me!
Any views on where I stand here would be really appreciated.
Wrong Sinn watch returned from a service.....
The serial and model weren’t recorded on the receipt from the dealer.... I did think afterwards I should’ve specified that.... only the damage is recorded.
My model is not available to buy anymore.
This is mine, showing the pusher and crystal damage that is listed on the receipt.
https://uploads.tapatalk-cdn.com/202...b5b82d1a7f.jpg
And this is what was returned!
https://uploads.tapatalk-cdn.com/202...ee69f526d6.jpg
Wrong Sinn watch returned from a service.....
Thanks Motman, Suddenly I’m really pleased that I didn’t take the plastic off the watch!! [emoji16]
Wrong Sinn watch returned from a service.....
Quote:
Originally Posted by
P9CLY
And at the dealers collecting said watch,you said....
Hmm thats not my watch!...
They said and did......What?...
You took NOT your watch home.......I wouldnt have accepted it as it isnt yours,so not sure what doing that achieves,only that you do at least have a watch.
And the dealer is now doing......What?.
It was returned to me by post. The dealer was immediately apologetic, and on the case with Sinn, and transferred me the money to SD the watch back to him.
I should be hearing from him tomorrow, and I guess that’s when we get to gauge the situation a bit better.....
Wrong Sinn watch returned from a service.....
The funny thing is the other person, should the watches have been sent to the wrong addresses... might be sitting down thinking how upset he or she is because they got sent this old scruffy looking watch with the silly extra buttons on it! Could very well then be just as eager to get their own watch back.
Wrong Sinn watch returned from a service.....
It was given to the dealer to send, they sent it to Sinn. The dealer phoned me with Sinn’s quote and the timescale. Sinn then sent (the wrong watch) to the AD and they sent it back to me
Update is that yesterday the AD say Sinn have found my watch, however it has not had any work done on it due to the admin error, so it will be another 6-8 weeks before it’s ready.
I still have no ‘’proof of life’’ or any docs, but I have asked for something.
The AD tells me that the price quoted by Sinn for my repair is actually for the 556 that was returned..... and that the repair for mine is significantly more expensive, and they are making the dealer pay the extra, but he is not passing that cost on to me.
........... I have to say my spidey sense is tingling at the moment.....
If it was Sinn’s mess to sort, I’m sure they would be more accommodating....
I will keep you updated... thanks for all the advice so far.