Helping relatives avoid scammers
Thought it was worth a separate thread.
We can update this post using our pooled experience so it can be used as a reference.
Nothing is likely to be so urgent that you need to take action today - you have time to speak to family and friends first.
If someone contacts you unexpectedly from any bank, building society, broadband provider, building company, computer services company, investment company, insurance company or any form of business or sales outlet, they could be trying to scam you or sell you something you don't need - check with a family member or a friend first before doing anything.
No essential service is likely to be switched off through a phone call alone.
Don't panic if you're given bad news, contact your family or friends first.
If you are on your own and need to do something, these notes may be helpful:
If you've received a text or email about a delivery, check that it's genuine. In many cases you won't need to respond.
If you receive a communication from a business that requires you to log on and do something, always phone the business first to check using their main contact number.
If you can see the number of the person who's calling you, only answer numbers you recognise. Even if you do recognise the number, it could still be a scammer. Check with a relative or friend first.
Make sure you hang up properly - put the phone down and wait until you have a fresh dialling tone. If you have one, use another phone.
If you have to call a business back, do not use the phone number they send you. Use the main phone number that you know is correct and have checked.
Avoid website links in emails and texts that ask for any personal information. Even if it's a password reset, always phone the main number first to check.
Never give out personal details if someone is calling you. Always hang up and call back on the main number. It may take longer but it's safer.
If you have to make a payment by yourself, confirm all bank account details again by phone (via a trusted number).
Notes for members, not relatives
Obviously, there will be bespoke URLs and CTAs which may also be fine but it'll just complicate matters if you start telling them about exemptions.
If someone is likely to be scammed, just keep the message simple. If they do get scammed then it may be worth them changing their email and phone number to avoid being targeted again.
If they are using online banking, consider showing them how to make a nominal transaction first as a test before they transfer the main amount.
If they lose their bank cards regularly it may be worth taking to the bank about ways of increasing security - see below for additional suggestions.
Try moving them to an iPad rather than a laptop as it may offer additional benefits (see below).
Also see notes below for:
- Business best practice
- Android best practice if your relative has such a phone
Helping relatives avoid scammers
More of a business one, but confirm all bank account details again by phone (via a trusted number).
Had a supplier email changing bank details last week that other than tone was flawless. I’ve seen spoofing name with a dodgy email when you click on it:
John Smith (scammer@scam.com)
But this one was proper:
John Smith (John.smith@company.com)
Which is scary!
